LAXMI PREETHI GAYAM
Hounslow,City of London
Summary
Dedicated professional with a strong foundation in customer service excellence and complaint handling, adept at utilising communication and interpersonal skills to resolve issues efficiently. Proficient in CRM systems and data entry, with a keen attention to detail and the ability to handle confidential information. Demonstrates exceptional problem-solving abilities, time management, and multitasking skills, complemented by expertise in Microsoft Office applications. Committed to fostering team collaboration and achieving organisational goals.
Overview
6
6
years of professional experience
Work history
Customer Service Advior
Nirven Impex
Hyderabad, India
2022.12 - 2025.12
- Managed high volumes of customer interactions via phone, email, and face-to-face communication
- Resolved customer queries and complaints promptly while maintaining a professional approach
- Provided accurate information about products, services, and company policies
- Maintained detailed and accurate customer records using CRM systems
- Handled sensitive customer information with confidentiality
- Supported team members and contributed to a positive team environment
- Ensured high levels of customer satisfaction through consistent service delivery.
Customer Support Executive
Srivay Group of Companies
Hyderabad, India
2020.01 - 2022.11
- Ensure customer satisfaction by answering their questions and concerns on the first call.
- Provide technical support as needed to customers.
- Respond to billing questions and payment requests from customers.
- Developed sales and customer service skills that enabled me to reach over 50 sales in a single month.
Education
Bachelor of Science - DIETETICS
Osmania University
IndiaSkills
- Customer Service Excellence
- Complaint Handling & Resolution
- Communication & Interpersonal Skills
- Problem Solving
- Time Management & Multitasking
- CRM Systems & Data Entry
- Team Collaboration
- Attention to Detail
- Handling Confidential Information
- Microsoft Office (Word, Excel, Outlook)
References
References available upon request.
Timeline
Customer Service Advior
Nirven Impex
2022.12 - 2025.12
Customer Support Executive
Srivay Group of Companies
2020.01 - 2022.11
Bachelor of Science - DIETETICS
Osmania University