Leads teams and business functions to deliver growth, stronger performance and clear market position. Drives commercial planning, budget control and process improvement to improve results and support sustainable expansion. Maintains compliance, manages risk and negotiates supplier terms to protect margins and service standards.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Director
SANSA LIMITED
SHEFFIELD, UNITED KINGDOM
06.2026 - Current
Kept organisation in compliance with regulations and internal requirements.
Controlled expenses and allocated financial resources to reach budget goals.
Reviewed and optimised operational processes, employing best practices to achieve excellence in service delivery.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Transformed business growth by offering innovative commercial business models and culture.
Negotiated with suppliers to reduce costs and secure stable stock levels.
Monitored competitive activity, adapting strategies to maintain competitive advantage and market leadership.
Coordinated with regulatory bodies to ensure compliance with legal and statutory requirements, mitigating risk.
Store Manager
RIZALK LIMITED
SHEFFIELD, UNITED KINGDOM
02.2026 - 07.2026
Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Coached employees on upselling techniques, significantly increasing average transaction value.
Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
Developed and maintained relationships with local businesses to boost community engagement and store profile.
Reduced waste by offering special prices on goods nearing expiry dates.
Managed finances by controlling budgets and authorising expenditures.
Labelled goods clearly and accurately in line with Trading Standards laws.
Retail Sales Associate
RIZAK LIMITED
Leeds, UNITED KINGDOM
10.2023 - 02.2026
Resolved customer queries using active listening and problem-solving skills.
Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.
Met sales targets through proactive promotion and excellent customer service.
Processed sales transactions accurately, handling cash and card payments with attention to detail.
Maintained an organised and clean sales area, adhering to health and safety guidelines.
Handled returns and exchanges with professionalism, maintaining customer trust and store reputation.
Participated in team meetings, contributing ideas for sales improvement and customer satisfaction.
Processed sales transactions efficiently, utilising POS systems for accurate billing.
Built displays of items for special promotions and updated signs with correct pricing.
Adapted quickly to new products and changes in stock, ensuring seamless service delivery.
ACCOUNTANT AND ADMIN ASSISTANT
RASHOVA DIAMOND
KATHMANDU, NEPAL
09.2022 - 09.2023
Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
Analysed financial data to produce monthly reports, providing insights into company performance for stakeholders.
Advised management on financial planning and risk management, contributing to strategic decision-making.
Prepared accurate returns and represented taxpayers in disputes with tax officials.
Reported on operating income, expenses against budgets and forecasted trends.
Reconciled monthly bank statements and resolved discrepancies.
Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
Managed accounts payable and receivable, ensuring timely settlement of invoices and maximising cash flow.
ADMINISTRATIVE ASSITANT AND ACCOUNT ASSISTANT
STAR NUWAKOT HOSPITAL
NUWA, NEPAL
03.2020 - 09.2022
Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
Processed large amounts of data and independently resolved discrepancies.
Prepared routine business correspondence for office staff.
Sorted physical and digital information and sent to correct locations or personnel.
Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
Cashier
HAMRO BIKAS BANK
NUWAKOT, NEPAL
02.2018 - 01.2020
Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Processed payments by cash, cheque, or card to complete transactions.
Maintained clean, tidy and organised checkout areas.
Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
Maintained up-to-date knowledge of store products, promotions, and policies.
Collaborated with team members to achieve sales targets and enhance store performance.
Adapted to various payment systems and technologies, enhancing transactional flexibility.
Education
MASTER DEGREE - MSC INTERNATIONAL BUSINESS
YORK SAINT JOHN UNIVERSITY
YORK, UNITED KINGDOM
01-2025
BACHELOR IN BUSINESS - BACHELOR IN BUSINESS STUDIES
NUWAKOT AADARSHA MULTIPLE CAMPUS
NUWAKOT NEPAL
01-2019
INTERMIDIATE LEVEL - BUSINESS STUDY, ECONOMICS AND ACCOUNTS
SHREE KALYANI DEVI HSS
NUWAKOT NEPAL
01-2015
SCHOOL LEAVING CERTIFICATE - ACCOUNT,MATHS,ENGLISH
SHREE KALYANI DEVI HSS
NUWAKOT NEPAL
01-2013
Skills
Retail operations
Budget control
Inventory management
Sales forecasting
Customer Service
Team building and training
Leadership excellence
Employee management
Business planning
Visionary thinking
Budget planning and forecasting
Sales growth strategies
Global mindset
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Nepali
Proficient
C2
Timeline
Director
SANSA LIMITED
06.2026 - Current
Store Manager
RIZALK LIMITED
02.2026 - 07.2026
Retail Sales Associate
RIZAK LIMITED
10.2023 - 02.2026
ACCOUNTANT AND ADMIN ASSISTANT
RASHOVA DIAMOND
09.2022 - 09.2023
ADMINISTRATIVE ASSITANT AND ACCOUNT ASSISTANT
STAR NUWAKOT HOSPITAL
03.2020 - 09.2022
Cashier
HAMRO BIKAS BANK
02.2018 - 01.2020
MASTER DEGREE - MSC INTERNATIONAL BUSINESS
YORK SAINT JOHN UNIVERSITY
BACHELOR IN BUSINESS - BACHELOR IN BUSINESS STUDIES
NUWAKOT AADARSHA MULTIPLE CAMPUS
INTERMIDIATE LEVEL - BUSINESS STUDY, ECONOMICS AND ACCOUNTS
SHREE KALYANI DEVI HSS
SCHOOL LEAVING CERTIFICATE - ACCOUNT,MATHS,ENGLISH