Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lawriate Shumba

Margate

Summary

Dynamic professional with a proven track record in healthcare and sales, exemplified by exceeding revenue goals at Liquid Home Zimbabwe and enhancing patient wellbeing at Marbleside Care Home. Skilled in negotiation and compassionate caregiving, adept at improving client satisfaction and safety. Demonstrates strong problem-solving aptitude and professional demeanor, driving positive outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Healthcare Support Worker

Marbleside Care Home
05.2023 - Current
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.

Direct Sales Agent

Liquid Home Zimbabwe
08.2021 - 04.2023
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.

Retail Salesperson

Benlove Electronics
06.2021 - 07.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.

Direct Sales Agent

BancABC Head Office
04.2021 - 05.2021
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanour during sales interactions at the tobacco auction floors.
  • Ensured positive customer experiences by resolving complaints swiftly and courteously.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
  • Facilitated smooth transactions for clients by addressing concerns promptly and professionally.

Education

High School Diploma -

Marondera High School
Zimbabwe
12.2020

High School Diploma -

Marondera High School
Zimbabwe
12.2018

Skills

  • Patient Care and Safety
  • Emotional Intelligence and Resilience
  • Medication Administration
  • Care Plan Assessment, Management and Development
  • Sales Presentations
  • Objection handling
  • Problem-solving aptitude
  • Analytical Skills

Certification

The Care Certificate

Health and Social Care Management OTHM Level 4

Level 5 Award in Health and Social Care Management

Timeline

Healthcare Support Worker

Marbleside Care Home
05.2023 - Current

Direct Sales Agent

Liquid Home Zimbabwe
08.2021 - 04.2023

Retail Salesperson

Benlove Electronics
06.2021 - 07.2021

Direct Sales Agent

BancABC Head Office
04.2021 - 05.2021

High School Diploma -

Marondera High School

High School Diploma -

Marondera High School

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Lawriate Shumba