Summary
Overview
Work history
Education
Skills
References
Accomplishments
Timeline
Generic

Lawrence Tony Carthur

London,Greater London

Summary

Highly skilled professional with extensive expertise in leadership, data entry, and Microsoft Office. Adept at complaint resolution and customer needs analysis, demonstrating a strong customer service orientation and exceptional communication abilities. Proficient in social media management, administrative support, and customer data management. Experienced in operational assessment, security protocols familiarity, staff supervision capability, effective communication techniques, and health and safety compliance. Committed to leveraging skills to drive organizational success and enhance operational efficiency.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Station Supervisor

Govia Thameslink Railway
Hertford, Hertfordshire
05.2025 - Current
  • Minimised potential harm during emergencies through prompt assistance.
  • Ensured compliance with safety standards, fostering a secure environment for passengers and staff.
  • Facilitated efficient station operations through effective management skills.
  • Provided accurate information on train timings and travel restrictions during peak hours.
  • Coordinated with other stations to ensure seamless passenger transfers.
  • Managed daily operations by issuing clear instructions to station staff.
  • Conducted regular facility inspections to uphold cleanliness and orderliness.
  • Liaised with maintenance teams for the swift resolution of technical issues.
  • Updated daily logs accurately, contributing to organized record-keeping practices.
  • Maintained the punctuality of trains through effective communication with drivers and crew members.
  • Assisted in emergencies, minimizing potential harm or disruption to services.

Station Assistant

Govia Thameslink Railway
London King's Cross Station , Camden
11.2023 - 05.2025
  • Ensure all duties are carried out by the relevant safety responsibility statement and local emergency procedures
  • Dispatch of trains by procedures, ensuring that delays are kept to a minimum
  • Answer customer enquiries and keep them informed of train information by using all means at your disposal, especially during periods of disruption
  • Using PA announcing equipment following the laid-down standards
  • Assist customers with special needs and with restricted mobility as per company procedures. More than 15 passenger assistance per shift.
  • Identified passenger needs and assisted with processing ticket changes or transfers.
  • Documented daily data and incidents in company databases.
  • Educated passengers in safety protocols and emergency procedures.

Gateline Assistant / Train Dispatcher

Ontrak Recruitment Agency
London, Greenwich
01.2023 - 11.2023
  • Educated clients on current travel restrictions, providing relevant and up-to-date information.
  • Obtained feedback from customers to improve service experience.
  • Resolved 100 complaints, cancellations and refunds with mutually beneficial solutions.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
  • Trained and mentored junior consultants in customer service best practices.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Ensured efficient train dispatch and control by using complex rail traffic management systems.
  • Prepared accurate reports on daily activities and incidents.
  • Ensured strict compliance with health and safety regulations by conducting regular checks.
  • Monitored train movements, ensuring timely arrival and departure.
  • Coordinated emergency response procedures, ensuring safety at all times.
  • Checked equipment regularly to ensure proper functioning at all times.

Shop Manager (HYBRID POSITION)

69 Lounge And Mall
Accra, Abokobi
08.2019 - 10.2022
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Oversaw business staffing and training, building successful, customer-focused team of 50.
  • Followed industry trends and set pricing strategies to maximise business returns.

Social Media Manager (REMOTE POSITION)

EBLA Ghana (NGO)
Accra, Adenta
03.2017 - 06.2019
  • Responded to comments, messages and feedback to build brand activity profiles.
  • Boosted public image for target audiences using multiple engagement platforms.
  • Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
  • Adapted social media plan based on market research and customer data.
  • Planned daily operations to focus team efforts on current priorities.

Yard Supervisor

B5 Plus Iron And Steel Trading
Takoradi , Kwesimintsim
08.2012 - 06.2014
  • Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
  • Followed health and safety protocols for material handling, safe lifting and transport protocols.
  • Labelled and stored 1000s of incoming stock and recorded transactions for accurate tracking.
  • Transported goods between loading, unloading and storage areas.
  • Assisted depot management with equipment checks and maintenance.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.

Education

Mentorship Skills

City and Guilds of London Institute
City of London
11.2024 - 11.2024

Diploma of Higher Education - Mechanical Engineering

Takoradi Technical University
09.2014 - 08.2015

A-Levels - Mechanical Engineering

Asuansi Technical Institute
10.2008 - 05.2012

Skills

  • Leadership
  • Data Entry
  • Microsoft Office
  • Complaint resolution
  • Customer needs analysis
  • Social media management
  • Strong customer service orientation
  • Exceptional communication
  • Administrative support
  • Customer data management
  • Operational assessment
  • Security protocols familiarity
  • Staff supervision capability
  • Effective communication techniques
  • Health and Safety Compliance

References

References available upon request.

Accomplishments

Life Saver Award (Samaritans)

Timeline

Station Supervisor

Govia Thameslink Railway
05.2025 - Current

Mentorship Skills

City and Guilds of London Institute
11.2024 - 11.2024

Station Assistant

Govia Thameslink Railway
11.2023 - 05.2025

Gateline Assistant / Train Dispatcher

Ontrak Recruitment Agency
01.2023 - 11.2023

Shop Manager (HYBRID POSITION)

69 Lounge And Mall
08.2019 - 10.2022

Social Media Manager (REMOTE POSITION)

EBLA Ghana (NGO)
03.2017 - 06.2019

Diploma of Higher Education - Mechanical Engineering

Takoradi Technical University
09.2014 - 08.2015

Yard Supervisor

B5 Plus Iron And Steel Trading
08.2012 - 06.2014

A-Levels - Mechanical Engineering

Asuansi Technical Institute
10.2008 - 05.2012

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Lawrence Tony Carthur