Lawrence Tony Carthur
London,Greater London
Summary
Highly skilled professional with extensive expertise in leadership, data entry, and Microsoft Office. Adept at complaint resolution and customer needs analysis, demonstrating a strong customer service orientation and exceptional communication abilities. Proficient in social media management, administrative support, and customer data management. Experienced in operational assessment, security protocols familiarity, staff supervision capability, effective communication techniques, and health and safety compliance. Committed to leveraging skills to drive organizational success and enhance operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Station Supervisor
Govia Thameslink Railway
Potters Bar, Hertfordshire
05.2025 - Current
- Assist in emergencies, minimizing potential harm or disruption to services.
- Facilitate the smooth running of the station with adept management skills.
- Ensure safety standards, leading to a safer environment for passengers and staff.
- Provide accurate information about train timings and travel restrictions during peak hours.
- Coordinate closely with other stations for seamless transfer of passengers.
- Manage daily operations by providing clear instructions to station staff.
- Conduct regular inspections of facilities to maintain cleanliness and orderliness.
- Liaise with maintenance teams for quick resolution of technical issues.
- Train new employees effectively, contributing to their swift integration into the team.
- Communicate with drivers, signaling to stop or proceed in alignment with safe operation.
Station Assistant
Govia Thameslink Railway
London King's Cross Station , Camden
11.2023 - 05.2025
- Ensure all duties are carried out by the relevant safety responsibility statement and local emergency procedures
- Dispatch of trains by procedures, ensuring that delays are kept to a minimum
- Answer customer enquiries and keep them informed of train information by using all means at your disposal, especially during periods of disruption
- Using PA announcing equipment following the laid-down standards
- Assist customers with special needs and with restricted mobility as per company procedures. More than 15 passenger assistance per shift.
- Identified passenger needs and assisted with processing ticket changes or transfers.
- Documented daily data and incidents in company databases.
- Educated passengers in safety protocols and emergency procedures.
Gateline Assistant
Ontrak Recruitment Agency
London, Greenwich
01.2023 - 11.2023
- Educated clients on current travel restrictions, providing relevant and up-to-date information.
- Obtained feedback from customers to improve service experience.
- Resolved 100 complaints, cancellations and refunds with mutually beneficial solutions.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Trained and mentored junior consultants in customer service best practices.
- Created and communicated clear, detailed itineraries ahead of travel.
Shop Manager (HYBRID POSITION)
69 Lounge And Mall
Accra, Abokobi
08.2019 - 10.2022
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Enforced service standards to maintain establishment reputation for excellence.
- Oversaw business staffing and training, building successful, customer-focused team of 50.
- Followed industry trends and set pricing strategies to maximise business returns.
Social Media Manager (REMOTE POSITION)
EBLA Ghana (NGO)
Accra, Adenta
03.2017 - 06.2019
- Responded to comments, messages and feedback to build brand activity profiles.
- Boosted public image for target audiences using multiple engagement platforms.
- Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
- Adapted social media plan based on market research and customer data.
- Planned daily operations to focus team efforts on current priorities.
Yard Supervisor
B5 Plus Iron And Steel Trading
Takoradi , Kwesimintsim
08.2012 - 06.2014
- Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
- Followed health and safety protocols for material handling, safe lifting and transport protocols.
- Labelled and stored 1000s of incoming stock and recorded transactions for accurate tracking.
- Transported goods between loading, unloading and storage areas.
- Assisted depot management with equipment checks and maintenance.
- Recorded number and quality of products, taking appropriate action of defective items.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
Education
Mentorship Skills
City and Guilds of London Institute
11.2024 - 11.2024
Diploma of Higher Education - Mechanical Engineering
Takoradi Technical University
09.2014 - 08.2015
A-Levels - Mechanical Engineering
Asuansi Technical Institute
10.2008 - 05.2012
Skills
- Leadership
- Data Entry
- Microsoft Office
- Complaint resolution
- Customer needs analysis
- Social media management
- Strong customer service orientation
- Exceptional communication
- Administrative support
- Customer data management
- Operational assessment
- Security protocols familiarity
- Staff supervision capability
- Effective communication techniques
- Health and Safety Compliance
Custom
References available upon request.
Personal Information
Timeline
Station Supervisor
Govia Thameslink Railway
05.2025 - Current
Mentorship Skills
City and Guilds of London Institute
11.2024 - 11.2024
Station Assistant
Govia Thameslink Railway
11.2023 - 05.2025
Gateline Assistant
Ontrak Recruitment Agency
01.2023 - 11.2023
Shop Manager (HYBRID POSITION)
69 Lounge And Mall
08.2019 - 10.2022
Social Media Manager (REMOTE POSITION)
EBLA Ghana (NGO)
03.2017 - 06.2019
Diploma of Higher Education - Mechanical Engineering
Takoradi Technical University
09.2014 - 08.2015
Yard Supervisor
B5 Plus Iron And Steel Trading
08.2012 - 06.2014
A-Levels - Mechanical Engineering
Asuansi Technical Institute
10.2008 - 05.2012
Similar Profiles
Lawrence Tony CarthurLawrence Tony Carthur
Station Supervisor at Govia Thameslink RailwayStation Supervisor at Govia Thameslink Railway
KAMALDEEN OGUNJIMIKAMALDEEN OGUNJIMI
Sales and customer service representative at Govia Thameslink RailwaySales and customer service representative at Govia Thameslink Railway
Charlie HurryCharlie Hurry
Senior Cover Team Leader/Train Maintainer at Govia Thameslink RailwaySenior Cover Team Leader/Train Maintainer at Govia Thameslink Railway
Hannah Ponter, BScHannah Ponter, BSc
Online picker at AsdaOnline picker at Asda
SANAA HAFEZJEESANAA HAFEZJEE
SPORTS COACH at Premier EducationSPORTS COACH at Premier Education