Dynamic Bar and Restaurant Owner/manager skilled in liaising between front of house and back of house teams to support patron satisfaction. Allocates resources and coordinates workflow for optimal productivity and memorable hospitality experience.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Bar and restaurant Manager
Lawrence Teague
Belfast , Northern Ireland
09.1996 - Current
As a dynamic and entrepreneurial owner of a successful bar and bistro, i was responsible for all aspects of operations, including management, financial oversight, staff training, and customer engagement. I have proven track record in creating a vibrant dining and social atmosphere that fosters repeat business and community involvement.
Key Responsibilities:
Business Development: I was responabile for developing and executing strategic business plans, which resulted in increase in revenue over within the business.
I managed the business budget, forecasting, and financial reporting to ensure profitability and sustainability.
Operations Management: Oversaw daily operations, including inventory management, supply procurement, and compliance with health and safety regulations.
Implemented efficient processes to enhance service delivery and operational efficiency.
Staff Leadership: Recruited, trained, and managed a diverse team of 20 staff members, promoting a collaborative and high-performance culture.
Designed training programs to enhance staff skills and customer service excellence.
Curated and updated a diverse menu, incorporating seasonal and local ingredients to attract a wide range of customers.
Established strong relationships with patrons, effectively addressing feedback and ensuring high levels of customer satisfaction. Excellenct beverage knowledge, including wine and cocktail expertise
Marketing and Community Engagement: Developed and executed marketing strategies, including social media campaigns and community events, resulting in increased foot traffic and brand loyalty.
Fostered partnerships with local businesses and organizations to enhance community presence and visibility.
Education
GCSEs - Maths, English, RE, Music, History, ICT and Technology
St Coleman's High School
Belfast
09.1991 - 06.1996
Skills
Strong financial and operational management skills
Excellent leadership and team-building abilities
Creative menu development and beverage pairing expertise
Proficient in point-of-sale systems and inventory management
Negotiation skills with suppliers and vendors
Strong verbal and written communication
Quick decision-making in high-pressure situations
Recipe creation and menu design
Event planning and execution
Building and maintaining customer relationships
Performance management and motivation
Understanding of food preparation and presentation
Affiliations
Live Music and Arts: I enjoy supporting local musicians and artists by hosting events at the bistro, creating a vibrant atmosphere that enhances customer experience.
Community Engagement: I actively was involved in local events and initiatives, supporting community causes and building connections with neighboring businesses to foster a sense of local culture.
Mixology: I am enthusiastic about crafting unique cocktails and learning about various spirits and flavors, often participating in mixology workshops to enhance beverage offerings.
Timeline
Bar and restaurant Manager
Lawrence Teague
09.1996 - Current
GCSEs - Maths, English, RE, Music, History, ICT and Technology