Lawrence Quinn

Liaised with third parties to retrieve client information to conduct research products available to clients.

Conducting appointments with clients to sell the equity release products and the benefits whilst exploring other options available to to ensure the best customer outcome was achieved.

Managing a pipeline of clients to ensuring they all had appointments and knew what options were available to them.

Diary management for financial advisers.

Producing MI and reports for senior and executive management.

• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Adhered to employee relations processes while recruiting, retaining and developing staff.
• Analysed operations data to identify process gaps and successfully implement change.
• Noted employee absences and grievances, and improved team development and performance with right training.
• Managed and motivated high-performing teams for successful KPI attainment.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.
• Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
• Led overall direction, coordination and evaluation of department functions.
• Developed and manged relationships with third parties ensuring performance against SLA's was maintained at all time.

• Managing a team of 20
• Managing team through a re-structure
• Developing new more efficient processes
• Conducting 1-1’s
• Training and develop staff
• Reporting to senior management and directors
• Produce reports and statistics
• Recruitment
• Motivate team to hit KPI's
• Data analysis
• All aspects of management

• Liaise with solicitors on case progress
• Organise surveys on client’s properties
• Call clients to update on case progress
• Take incoming calls from clients
• Calculate available equity in client’s property
• Processing applications
• Input data on systems
• Develop Excel spreadsheets
• Development of new systems and processes
• Develop training material and systems
• Train new members of staff
• Produce reports for management
• Take payments from clients

• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.