Lawrence Nosiri
London
Summary
A dedicated professional with a strong focus on customer satisfaction and client retention. Demonstrates excellent call decorum and expertise in sales strategy development and execution. Committed to driving business growth through innovative sales techniques and maintaining high levels of client engagement. Vital experience in managerial sales role handling responsibilities of group targets and personal management. Aspirations in conquering high earning tech sale roles for growing companies. Highly malleable to execute job roles efficiently, applying transferable skills.
Overview
8
8
years of professional experience
Work history
Business development representative
PayPal US, Results CX
Remote
2024.11 - Current
- Business to Business Development.
- Managed pipeline of 200+ opportunities daily.
- Boosted revenue on client websites by at least 40% through payment products .
- Closed 15+ opportunities weekly.
- Communicate and upgrade strategy constantly through team communication and feedback.
- Kept product knowledge up-to-date by attending regular PayPal training to deliver reliable information with confidence.
- Identified prospect needs and offered appropriate payment products and services.
- Conducted market research to understand customer base and enhance products.
- Produced weekly reports in Salesforce enabling accurate tracking of sales and revenue targets.
- Maintained accurate records in Salesforce of all call activity and outcomes.
Sales and retention specialist/manager
Italk telecommunications LTD
Hove, Brighton and Hove
2022.04 - 2024.10
- Maximised customer retention through up-selling and cross-selling.
- Managed customer accounts and corrected then reported all team mistakes made on CRM.
- Trained and supported sales workforce in order to maximise team's output.
- Handled over 80 outbound and inbound calls daily promptly and professionally using proven telesales skills.
- Identified at-risk accounts and proactively built and presented retention plans.
- Identified customer issues and provided mutually-beneficial solutions.
- Exceeded over 90 new customer contracts on a monthly basis.
- Cross-functioned across departments to maximise customer satisfaction.
Customer Care Agent
Italk telecommunications LTD
Hove, Brighton and Hove
2022.04 - 2022.12
- First point of contact for over 100 inbound calls daily resolving various queries in collaborative efforts with other specialist departments.
- Managed customer accounts on a designated CRM.
- Dealt with volatile customers whilst maintaining professionalism and providing solutions.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Obtained feedback from customers to improve service experience.
- Recorded and processed customer data accurately.
- Offered prompt solutions to maintain customer satisfaction.
- Handled in-person, email and mailed correspondence.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Call Centre Agent
GO-Centric LTD
Glasgow, Glasgow City
2021.07 - 2021.11
- Utilised communication skills to reach call targets.
- Studied policies thoroughly.
- Handling back to back outbound calls, over 50 daily.
- Displayed patience and persistence for people in need.
- Delivered the correct safety and healthcare information.
- Organised appointment bookings for inbound callers.
- Administration.
- Trained in modules regarding healthcare and emergency responses for vaccination line.
Executive Clinical Sample Coordinator (Clinician)
Amazon - London, ENG
London, England
2020.11 - 2021.05
- Designed, organised and set-up functional walk-in clinic
- Specialised in COVID-19 testing
- Ensured health and safety precautions were enforced
- Point of contact for Covid-19 enquiries and precautions
- Recorded samples using IT skillset
- Servicing guidance for workers while testing
- Sterilised testing areas constantly
- Logged all test subjects on a designated database.
Receptionist/Secretary
Savior Solicitors - London, LND
London, England
2017.03 - 2021.06
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Greeted visitors and provided information
- Wrote professional memorandum, letters and legal documents
- Maintain register of present and future client meetings
- Corresponded with clients via email, telephone or post
- Organised legal data with IT skill set
- Conduct client interviews to obtain legal resources.
Warehouse Operative
Europa Logistics - Kent, London
2020.06 - 2020.09
- Perfectly stacked deliveries to ensure consistent security of items and safety of others
- Optimised storage areas to maximise access and meet needs of different types of products with specific weight, size or shape concerns
- Accurately packed and picked parcels in a fast-paced working environment
- Scanned and sorted parcels to tight production deadlines on a nightly basis.
Warehouse Operative
DPD - Kent
2020.06 - 2020.09
Store Assistant
New look - City of London, LND
2018.09 - 2019.02
Education
Human Biology BSc - Human Biology
Canterbury Christ Church University
Canterbury, KENTA-Levels - Biology, Chemistry, Sociology
Christ the king Sixth form
London, ENGGCSE -
St. Paul's Academy
2012.09 - 06/2017
Skills
- Excellent call decorum
- Customer satisfaction
- Sales strategy development
- Client retention
- CRM
- Complaint handling
- Upselling techniques
- Direct sales
- Technical product knowledge
Timeline
Business development representative
PayPal US, Results CX
2024.11 - Current
Sales and retention specialist/manager
Italk telecommunications LTD
2022.04 - 2024.10
Customer Care Agent
Italk telecommunications LTD
2022.04 - 2022.12
Call Centre Agent
GO-Centric LTD
2021.07 - 2021.11
Executive Clinical Sample Coordinator (Clinician)
Amazon - London, ENG
2020.11 - 2021.05
Warehouse Operative
Europa Logistics - Kent, London
2020.06 - 2020.09
Warehouse Operative
DPD - Kent
2020.06 - 2020.09
Store Assistant
New look - City of London, LND
2018.09 - 2019.02
Receptionist/Secretary
Savior Solicitors - London, LND
2017.03 - 2021.06
GCSE -
St. Paul's Academy
2012.09 - 06/2017
Human Biology BSc - Human Biology
Canterbury Christ Church University
A-Levels - Biology, Chemistry, Sociology
Christ the king Sixth form