Lawrence Nightingale
Burnley,Lancashire
Summary
Dedicated Supervisor skilled in delivering memorable customer experiences in fast-paced environments. Manages service delivery through extensive knowledge of menus and beverages, ensuring prompt and efficient order handling. Committed to fostering a welcoming atmosphere that encourages repeat business. Experienced in leading teams to achieve operational goals and enhance productivity. Skilled at fostering collaborative work environment and resolving conflicts swiftly. Consistently maintain high standards of safety and compliance while motivating team members. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
8
8
years of professional experience
Work History
Supervisor
The Bay Horse Inn
2025.12 - Current
- Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
- Maintained cleanliness and organisation of the bar area, adhering to health and safety regulations.
- Greeted new customers and offered immediate seating assistance.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Handled customer complaints with professionalism, resolving issues promptly to ensure satisfaction.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Balanced multiple customer orders simultaneously, demonstrating exceptional memory and organisational skills.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
Assistant Manager
The Ryebeck Hotel
2025.06 - 2025.12
- Spearheaded collaboration with marketing department to enhance in-store and online promotions.
- Assisted in establishing business contracts.
Obtained necessary signatures for agreements.
Processed relevant paperwork efficiently. - Spearheaded recruitment and hiring processes for organisational vacancies while enforcing consistent policies throughout workforce.
- Implemented a loyalty programme that significantly enhanced customer experience and increased repeat business.
- Optimised budget allocation for departmental expenses, ensuring effective resource utilisation and cost reductions.
- Maintained cleanliness and hygiene standards in dining and kitchen areas to ensure compliance with health and safety regulations.
- Processed payments using card readers and POS machines in a secure and efficient manner.
- Resolved customer complaints with professionalism to enhance customer satisfaction and foster loyalty.
- Planned and oversaw special events at hotel.
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Led front desk service handling reservations, check-ins and check-outs.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Promoted local entertainment and dining venues in partnership with area businesses.
Assistant Manager
The Forest at Fence
2023.11 - 2025.03
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Compiled detailed reports on daily sales expenses and staff productivity for management review.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
General Manager
The Sparrowhawk
2017.11 - 2023.07
- Supervised daily operations ensuring unwavering adherence to quality standards and regulatory compliance.
- Oversaw financial budgets, forecasting, and reporting to ensure fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to achieve budgetary objectives.
- Cultivated a successful business culture focused on performance optimisation and goal attainment.
- Developed comprehensive strategies and policies that effectively align with organisational needs and drive improvements.
- Supervised operations to ensure processes align with targets and forecasts.
- Cultivated high-performing teams to consistently exceed targets, drive revenue, and expand market presence.
- Ensured compliance with regulations and internal requirements through meticulous oversight of organisational processes.
- Streamlined inventory management processes to enhance operational efficiency and minimise waste.
- Organised and managed tailored events for clientele, including major holidays such as Christmas, New Year's Eve, and Halloween, ensuring exceptional service and atmosphere.
Education
B-Tec - Art and Design
Nelson and Colne College
Nelson, England2017
Skills
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Inventory management
- Event planning
- Team work
- Health and safety adherence
- Technical understanding
- Problem solver
- Skilled multitasker
Timeline
Supervisor
The Bay Horse Inn
2025.12 - Current
Assistant Manager
The Ryebeck Hotel
2025.06 - 2025.12
Assistant Manager
The Forest at Fence
2023.11 - 2025.03
General Manager
The Sparrowhawk
2017.11 - 2023.07
B-Tec - Art and Design
Nelson and Colne College