Summary
Overview
Work history
Education
Skills
Timeline
Generic

LAWRENCE KELLY

Neston,Cheshire

Summary

A strong leader with extensive experience of developing and maintaining high performing teams. Focused on creating and implementing business solutions, delivering Customer Service excellence whilst also meeting demanding targets and budgets. A natural networker and confident presenter that has worked with a variety of individuals at all levels from board members to shop floor colleagues. Able to build long term, loyal relationships across all areas within the business. Experienced in building effective teams which are focused on delivering excellent results and achieving objectives set Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

33
33
years of professional experience

Work history

Unemployed

None
Neston, England
01.2025 - Current

Have been actively searching for Employment.

Administrative assistant

Schiller UK
Brombourgh, England
09.2024 - 12.2024
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Supported accurate record-keeping with proficient data entry skills.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Updated company databases by inputting new employee contact information and employment details.
  • Supported staff with administrative needs for photocopying, faxing and filing.

Administrative Assistant / Receptionist

Adecco
Chester, Cheshire
02.2024 - 09.2024
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.
  • Created, edited and forwarded spreadsheets and documents.
  • Designed Excel spreadsheets to clearly capture and display data.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Communicated courteously, confidently and clearly at all levels across organisation.
  • Understood importance of strict confidentiality at all times and handled confidential personal information.
  • Maintained and updated employee files and records.
  • Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
  • Created and completed critical company documents in line with best practices.
  • Adhered to security protocols, keeping sensitive information and documentation private.
  • Gathered information and prepared data for use in reporting and documentation.
  • Formatted content for consistency and readability.
  • Carried out routine office duties to support productive workflow.
  • Filed and stored documents for easy accessibility.
  • Edited, improved and updated existing documents in line with set standards.
  • Uploaded completed documents to digital filing system ahead of agreed deadlines.

Data Entry Operator

Procure Consultants
Manchester, MAN
02.2023 - 02.2024
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Extracted and exported data from software to update information and maintain accuracy.
  • Address enquiries by phone or email regarding data information.
  • Examined data to detect errors and discrepancies.
  • Photocopied, scanned and printed relevant data for manager.
  • Received and screened high-volume internal and external communications, calls and email.
  • Verified accuracy of information and sorted information of documents for computer entry.
  • Performed back up operations to save and store data on servers or cloud.
  • Adhered to data integrity and security policies by protecting information.
  • Registered new customer account details in system.
  • Gathered data to create Excel spreadsheets for budget and inventory management.

Warehouse Operative

Gap Personnel
Manchester, Trafford
08.2022 - 02.2023
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
  • Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
  • Optimised storage areas to maximise access and meet different weight, size or shape requirements.
  • Undertook regular stock checks to ensure quality and safety standards for continued compliance.
  • Followed safety guidelines when operating in hazardous environments.
  • Picked and packed fresh produce with care and attention, handling raw meat and fish safely and hygienically.

Warehouse Operative

The Best Connection
Manchester, Trafford
03.2021 - 07.2022
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
  • Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Undertook regular stock checks to ensure quality and safety standards for continued compliance.
  • Coordinated stock deliveries to maintain stable product lines.
  • Picked and packed fresh produce with care and attention, handling raw meat and fish safely and hygienically.
  • Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
  • Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
  • Accurately collected goods from various warehouse locations, working with precision and care to minimise order errors.
  • Perfectly stacked and arranged deliveries to ensure proper item security and staff safety.
  • Optimised storage areas to maximise access and meet different weight, size or shape requirements.
  • Operated material handling equipment to move large and heavy loads.
  • Packed up client furniture, appliances and related goods to move items between locations.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Operated forklifts to lift and move heavy cargo to designated areas.

Site Operative

NHS Nightingale
Manchester, City Centre
08.2020 - 03.2021
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
  • Carried out activities in line with work schedule.
  • Stored, maintained and cleaned construction equipment.
  • Worked efficiently to help teams complete construction projects ahead of deadlines.
  • Performed strenuous physical activities such as heavy lifting in adverse conditions.
  • Utilised PPE on site to prevent accidents.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Kept safe, organised workspaces by closely monitoring site operations.
  • Maintained construction machinery in line with operation manuals.
  • Read and interpreted construction blueprints.

Health Care Assistant

Bluebird Care
Manchester, Wythenshawe
05.2020 - 07.2020
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Prepared healthy meals and delivered feeding support.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement and development.
  • Safely escorted patients during medical appointments and hospital visits.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Supported clinical staff to complete health assessments.

Field Sales Executive

Touch2Sucess
Manchester, Urmston
08.2019 - 04.2020
  • Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
  • Focused reporting, sales strategies and Key Performance Indicators (KPIs) targets to promote future objectives and wider strategy.
  • Confidently presented sales pitches to clients and negotiated complex deals at multiple levels.
  • Tailored solution-focussed approaches to tackle common obstacles in selling process to maximise sales productivity.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Processed orders and recorded transactions accurately.
  • Maintained expert product knowledge for persuasive, reliable customer guidance.
  • Adapted sales pitches and presentations to meet bespoke customer requirements.
  • Understood market conditions, responding to fluctuations impacting sales.
  • Employed expert negotiating skills to drive hard bargains
  • Delivered outstanding after-sales care through regular communication with customers.
  • Grew repeat customer spending through regular updates on new products and services.

Labourer

Mark Smith Building
Greece, Rhodes
11.2018 - 06.2019
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Safely and responsibly transported construction supplies to relevant locations, aiding effective, efficient labouring operations.
  • Renovated and restored buildings to meet client needs.
  • Drilled through stone and concrete using masonry drill bits.
  • Demolished buildings and responsibly disposed of solid waste.

Tour Escort

Impress Holidays
Greece, Pefkos
04.2018 - 11.2018
  • Entertained tour guests with fun props, stories and activities.
  • Trained apprentice guides on important information to present to tourists and travellers.
  • Documented daily tour activities and prepared incident reports.
  • Helped protect local area by preventing harm to animal or plant life.
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
  • Shared informational brochures with guests detailing additional points or facts of interest.
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Explained site requirements and tour procedures to participants.
  • Protected group members by following safety guidelines.
  • Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.
  • Used augmented reality technology to enhance tours.

Labourer

Mark Smith Building
Greece, Lardos
11.2017 - 04.2018
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Safely and responsibly transported construction supplies to relevant locations, aiding effective, efficient labouring operations.
  • Drilled through stone and concrete using masonry drill bits.
  • Applied carpentry skills to produce structural elements and interior fittings.

Tour Escort

Impress Holidays
Greece, Pefkos
04.2017 - 11.2017
  • Entertained tour guests with fun props, stories and activities.
  • Trained apprentice guides on important information to present to tourists and travellers.
  • Documented daily tour activities and prepared incident reports.
  • Narrated virtual reality and remote tours of Rhodes
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
  • Shared informational brochures with guests detailing additional points or facts of interest.
  • Learned historical and cultural details of landmark site to enrich tours.
  • Explained site requirements and tour procedures to participants.
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Protected group members by following safety guidelines.

Labourer

Mark Smith Building
Greece, Lardos
11.2016 - 04.2017
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Transported goods and materials safely and securely to prevent damage and loss.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Renovated and restored buildings to meet client needs.
  • Drilled through stone and concrete using masonry drill bits.

Holiday Representative

Jet2holidays
Greece, Rhodes
04.2016 - 10.2016
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Handled client issues such as lost luggage and health problems.
  • Actioned customer feedback to improve tour and holiday offerings.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.

Labourer

Mark Smith Building
Greece, Lardos
11.2015 - 04.2016
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Adhered to site health and safety guidelines, maintaining safe, secure working environments.
  • Transported goods and materials safely and securely to prevent damage and loss.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Renovated and restored buildings to meet client needs.

Holiday Representative

Jet2holidays
Greece , Rhodes
04.2015 - 10.2015
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Handled client issues such as lost luggage and health problems.
  • Actioned customer feedback to improve tour and holiday offerings.
  • Informed resort representatives of guest arrival, package and departure details.

Labourer

Mark Smith Building
Greece, Lardos
11.2014 - 04.2015
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Enthusiastically picked up various labouring and construction tasks across site to aid team success.
  • Used shovels or heavy equipment to move different materials based on job needs.
  • Dug holes, trenches and ditches at desired locations to exact specifications.
  • Mixed and laid concrete with excellent planning and measuring skills.
  • Renovated and restored buildings to meet client needs.
  • Drilled through stone and concrete using masonry drill bits.
  • Applied carpentry skills to produce structural elements and interior fittings.

Tour Escort

Impress Holidays
Greece, Rhodes. Pefkos
05.2014 - 10.2014
  • Entertained tour guests with fun props, stories and activities.
  • Trained apprentice guides on important information to present to tourists and travellers.
  • Documented daily tour activities and prepared incident reports.
  • Narrated virtual reality and remote tours of [Location].
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
  • Learned historical and cultural details of landmark site to enrich tours.
  • Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
  • Assisted clients with special needs requiring additional support around vehicles or site environment.
  • Protected group members by following safety guidelines.
  • Enhanced local tourism by recommending additional attractions and points of interest in surrounding area.

Holiday Representative

Top Flight Holidays
Austria , Zell Am See
11.2013 - 04.2014
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Handled client issues such as lost luggage and health problems.
  • Actioned customer feedback to improve tour and holiday offerings.
  • Designed bespoke holiday packages to exact customer budget and resort requirements.
  • Created contracts and Service Level Agreements with hotel and transportation providers.

Branch Manager

The Carphone Warehouse
Chester, Northgate St, Cheshire
05.2010 - 10.2013
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Developed and implemented new training programmes, achieving exceptional staff retention rates.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Assistant Manager

The Carphone Warehouse
Birkenhead, The Grange, Wirral
10.2008 - 05.2010
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Trained staff on best practices to achieve optimal productivity.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Supported long-term business need strategies, generating customer relations feedback for process improvements.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Sales Consultant

The Carphone Warehouse
Birkenhead, New Chester Rd, Wirral
07.2007 - 10.2008
  • Provided clear, accurate pricing information to customers regarding specific products.
  • Reviewed customer feedback to enhance service delivery.
  • Identified prospect needs and offered appropriate products and services.
  • Fostered customer loyalty and consistent investment by building positive and productive relationships.
  • Processed credit and debit card payments promptly and precisely, minimising financial discrepancies.
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.
  • Increased revenue through upselling and consistent contract renewals.

Sales Consultant

The Carphone Warehouse
Liverpool, Parker Street, Merseyside
05.2006 - 07.2007
  • Provided clear, accurate pricing information to customers regarding specific products.
  • Reviewed customer feedback to enhance service delivery.
  • Identified prospect needs and offered appropriate products and services.
  • Fostered customer loyalty and consistent investment by building positive and productive relationships.
  • Exceeded retention and upsell targets through concerted customer engagement.
  • Processed credit and debit card payments promptly and precisely, minimising financial discrepancies.
  • Increased revenue through upselling and consistent contract renewals.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Kept clear, detailed customer records to maximise future sales opportunities.
  • Adapted sales pitches and presentations to meet bespoke customer requirements.

Holiday Representative

MyTravel
Austria, Niederau
11.2005 - 04.2006
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Provided outstanding service to groups of 120+ holidaymakers, maintaining CSQ score above 90%
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Reworked activity programme to include more family-friendly entertainment, boosting guest satisfaction scores to 92% for Season
  • Designed bespoke holiday packages to exact customer budget and resort requirements.
  • Created contracts and Service Level Agreements with hotel and transportation providers.
  • Negotiated below-average hotel costs to maximise earning possibilities.

Holiday Representative

MyTravel
Turkey, Bodrum
05.2005 - 10.2005
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Upsold guests to premium excursions, generating income above Company's Targets constantly
  • Set targets for seasonal holiday and tour sales to achieve revenue goals.

Holiday Representative

MyTravel
Austria, Zell am See
11.2004 - 04.2005
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.

Holiday Representative

MyTravel
Turkey, Bodrum
05.2004 - 10.2004
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.

Holiday Representative

Panorama Hoilidays
Italy , Sause Doux
11.2003 - 04.2004
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule

Holiday Representative

Direct Greece
Greece, Lindos
05.2003 - 10.2003
  • Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
  • Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
  • Maintained in-depth knowledge of resort and local area through participation in product and destination training.
  • Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
  • Ensured guest confidence, holding welcome meetings to explain daily activity schedules.

Bar Staff Member

The Black Horse Pub
West Kirby, Wirral
10.2000 - 04.2003
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Refused drinks service to guests without appropriate proof of age.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Collected, washed and put away glassware between guests.
  • Completed end-of-day cleanup to reset bar for next day.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Served guests spirits, lagers and stouts at bar.
  • Inspected customer identification to verify age against legal standards.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.

Head Chef

The Rockfields Hotel
Warrington, Latchford
10.1998 - 06.2000
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Meticulously checked delivery contents to verify product quality and quantity.
  • Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Developed and delivered exciting, memorable dishes, increasing repeat business.
  • Obtained fresh ingredients from local farms, maximising kitchen sustainability.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Incorporated customer feedback in experimentation and creation of new signature dishes.
  • Planned popular promotional menu additions based on seasonal pricing and product availability.

Head Chef

Vintage Inns
Dodelston, Cheshire
05.1998 - 10.1998
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Monitored linework processes to maintain consistency in quality, quantity and presentation.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Meticulously checked delivery contents to verify product quality and quantity.
  • Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.

Head Chef

Vintage Inns
Hooton, Cheshire
05.1996 - 05.1998
  • Trained and managed kitchen staff, issuing disciplinary action and conducting performance reviews.
  • Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
  • Trained junior chefs in required culinary techniques, improving overall kitchen productivity and performance.
  • Forecasted kitchen supply needs, accurately estimating quantities to reduce wastage.
  • Meticulously checked delivery contents to verify product quality and quantity.
  • Properly handled and stored raw ingredients, minimising illness and cross-contamination risks.
  • Maintained well-organised mise en place, ensuring efficient and consistent kitchen workspaces.
  • Hired, managed and trained kitchen staff, maintaining competent service teams.
  • Prevented cross-contamination by thoroughly cleaning and sanitising utensils, pans and surfaces.
  • Prepared selected dishes and ingredients in advance, improving efficiency during peak service hours.
  • Produced high volumes of fresh, quality plates, meeting peak restaurant demand.
  • Planned promotional menu additions based on seasonal pricing and availability, minimising kitchen spending.
  • Arranged regular equipment maintenance and servicing, maintaining functional kitchen machinery.

Second Chef

Vintage Inns
Hooton, Cheshire
06.1995 - 05.1996
  • Maintained clean and tidy food preparation areas.
  • Checked freezers and refrigerators to verify correct storage and temperatures.
  • Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
  • Plated completed meals with meticulous attention to presentation and portion control.
  • Handled special customer requests to meet dietary needs and mitigate allergen risks.
  • Monitored line production to achieve consistent quality.
  • Executed efficient mise en place to facilitate smooth service.
  • Sanitised counters and utensils used to prepare raw meat, eggs and fish.
  • Prepared, produced and packed food in tight timescales.
  • Experimented with new dishes while incorporating customer feedback.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Followed recipe specifications strictly to produce high volume of food orders.
  • Costed dishes to help improve menu profitability.
  • Removed expired food from kitchen areas, composting waste and recycling packaging.

Commis Chef

The Dresden Hotel
Brombourgh, Merseyside
02.1992 - 06.1995
  • Maintained immaculately clean and tidy working areas in line with food hygiene legislation.
  • Met high standards of food hygiene and safety.
  • Cooked and presented dished in line with standardised recipes.
  • Carried out tasks assigned by Chef De Partie.
  • Complied with food safety regulations.
  • Controlled and minimised food waste.
  • Followed precise recipe cards and food preparation procedures.
  • Supported senior chefs in preparing original daily menus, showcasing culinary abilities with seasonal produce.
  • Prepared meats, fish and vegetables to support line cooking in fast-paced environment.
  • Supported food service in busy restaurant environment.

Education

Higher National Diploma - Business & Finance

Carlett Park College
Wirral
08.2002

Skills

  • Customer service
  • Employee management
  • Strong team-builder
  • Goal-oriented
  • Proficient in MS Office
  • Organised and efficient
  • Engaging leadership style
  • Detail-orientated
  • Complex problem solving
  • Electronic file management
  • Microsoft Outlook
  • Answering incoming calls
  • Optimising processes
  • Data entry
  • Scanning and laminating
  • Database organisation
  • Microsoft Office
  • SAP procurement system
  • Dedicated team player

Timeline

Unemployed

None
01.2025 - Current

Administrative assistant

Schiller UK
09.2024 - 12.2024

Administrative Assistant / Receptionist

Adecco
02.2024 - 09.2024

Data Entry Operator

Procure Consultants
02.2023 - 02.2024

Warehouse Operative

Gap Personnel
08.2022 - 02.2023

Warehouse Operative

The Best Connection
03.2021 - 07.2022

Site Operative

NHS Nightingale
08.2020 - 03.2021

Health Care Assistant

Bluebird Care
05.2020 - 07.2020

Field Sales Executive

Touch2Sucess
08.2019 - 04.2020

Labourer

Mark Smith Building
11.2018 - 06.2019

Tour Escort

Impress Holidays
04.2018 - 11.2018

Labourer

Mark Smith Building
11.2017 - 04.2018

Tour Escort

Impress Holidays
04.2017 - 11.2017

Labourer

Mark Smith Building
11.2016 - 04.2017

Holiday Representative

Jet2holidays
04.2016 - 10.2016

Labourer

Mark Smith Building
11.2015 - 04.2016

Holiday Representative

Jet2holidays
04.2015 - 10.2015

Labourer

Mark Smith Building
11.2014 - 04.2015

Tour Escort

Impress Holidays
05.2014 - 10.2014

Holiday Representative

Top Flight Holidays
11.2013 - 04.2014

Branch Manager

The Carphone Warehouse
05.2010 - 10.2013

Assistant Manager

The Carphone Warehouse
10.2008 - 05.2010

Sales Consultant

The Carphone Warehouse
07.2007 - 10.2008

Sales Consultant

The Carphone Warehouse
05.2006 - 07.2007

Holiday Representative

MyTravel
11.2005 - 04.2006

Holiday Representative

MyTravel
05.2005 - 10.2005

Holiday Representative

MyTravel
11.2004 - 04.2005

Holiday Representative

MyTravel
05.2004 - 10.2004

Holiday Representative

Panorama Hoilidays
11.2003 - 04.2004

Holiday Representative

Direct Greece
05.2003 - 10.2003

Bar Staff Member

The Black Horse Pub
10.2000 - 04.2003

Head Chef

The Rockfields Hotel
10.1998 - 06.2000

Head Chef

Vintage Inns
05.1998 - 10.1998

Head Chef

Vintage Inns
05.1996 - 05.1998

Second Chef

Vintage Inns
06.1995 - 05.1996

Commis Chef

The Dresden Hotel
02.1992 - 06.1995

Higher National Diploma - Business & Finance

Carlett Park College
LAWRENCE KELLY