- Enjoys reading, socialising and keeping fit
- Fixing and fitting mechanical issues
- Supporting children
LAWRENCE HAMMOND
Ghana
Summary
Proactive property management professional with a strong background in maintenance standards, compliance, and operational efficiency. Builds productive team performance and supports tenant satisfaction through consistent service delivery.
Overview
36
36
years of professional experience
Work History
Renter and Management
Hamrosa Limited Real Estate
, Ghana
01.2014 - Current
- Check tenant backgrounds and arrange suitable accommodation placements daily.
- Discussed tenant concerns and resolved issues, improving tenant satisfaction and fostering positive relationships.
- Carried out safety checks and maintained buildings to approved standards, ensuring tenant safety and compliance with regulations.
- Established and nurtured positive working relationships with team members and clients.
- Resolved customer queries and problems using effective communication and provided step-by-step solutions.
Manager
Verizon Telecommunications
01.1999 - 01.2023
- Delivered comprehensive training programmes to raise team skills and performance.
- Monitored staff performance and developed targeted improvement plans to enhance productivity.
- Coached career development and job satisfaction initiatives to promote team morale and well-being.
- Led crisis management during unforeseen events to minimise operational disruption.
- Built strong client relationships to drive a 25% increase in repeat business.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Introduced feedback system, leading to a 20% increase in customer satisfaction.
Supervisor
Triangle logistics
Ghana
01.2011 - 01.2016
- Reviewed employee performance to uphold consistent standards and identify areas for improvement.
- Coordinated training and mentoring initiatives to enhance skills and capabilities of team members.
- Promoted teamwork by fostering a positive working environment.
- Coordinated with other departments to streamline processes and improve efficiency.
- Organised driver assignments to facilitate on-time deliveries and pickups.
- Conducted vehicle maintenance to guarantee readiness for timely deliveries.
- Processed payroll accurately and coordinated schedule meetings to ensure timely payments.
Customer Service Supervisor
Hamrosa Limited
, Ghana
01.1991 - 01.1995
- Resolve customer complaints efficiently while keeping service expectations clear.
- Identify ongoing issues and implement effective solutions to maintain high service levels.
- Audit work and customer service processes to identify and address improvement areas, enhancing overall service quality.
- Maintain smooth-running operations through staff coordination and budget control.
- Counted inventory items to ensure sufficient stock availability. and promptly report shortages to the store manager, ensuring stock levels meet demand.
- Procured goods to ensure shelves were adequately stocked for customer needs. for supermarket shelves using approved ordering routines and schedules.
- Arranged meetings with partners and suppliers to streamline delivery processes. with partners and supplier companies to coordinate deliveries.
Education
ELECTRICAL ENGINEERING -
University of Massachusetts
USA01-1999
Skills
- Store and inventory management
- Sales promotion strategies
- Meeting organization
- Communication with partners
- Professional report writing
- Real estate and property management
- Team building and leadership
- Collaboration on tasks
- Complaint resolution
- Commitment to excellence
- Team leadership and motivation
- Task collaboration
- Complaint handling and resolution
Custom
Reference upon request
Interests
Timeline
Renter and Management
Hamrosa Limited Real Estate
01.2014 - Current
Supervisor
Triangle logistics
01.2011 - 01.2016
Manager
Verizon Telecommunications
01.1999 - 01.2023
Customer Service Supervisor
Hamrosa Limited
01.1991 - 01.1995
ELECTRICAL ENGINEERING -
University of Massachusetts