Lawrence Davis-Fanutza

• Delivering full-cycle SAP Business One (SAP B1) and WR1 implementation projects for waste industry clients, encompassing project planning, process mapping, UAT and end-user training.
• Managing system configuration and deployment activities, including DTW data migrations, GL account setup, Crystal Reports configuration and SQL automation.
• Providing technical application support through Jira, resolving 150+ support tickets while consistently meeting SLA targets and receiving positive client feedback.
• Leading account management activities for 7 key clients, facilitating review meetings, process improvement workshops and roadmap planning to align business requirements with future developments.

• Managed stakeholder relationships, software demonstrations and solution presentations.
• Configured and customised e-commerce websites using JavaScript, HTML and CSS.
• Generated sales and performance reporting through HubSpot CRM.

• Assisted with product roadmap development, translating client requirements into new features and integrations.
• Coordinated with Product Teams and clients to communicate feature progress and manage expectations.
• Prepared proposals and reviewed tender documentation to align solutions with client requirements.

Led product induction sessions for new team members, ensuring seamless integration into the Sales and Customer Success teams.

Utilised Salesforce CRM software to produce detailed waste breakdown and recycling reports to support clients with their recycling goals, helping clients achieve their sustainability goals.

Best-performing salesperson in the UK sales team of 30.