I am a highly passionate and motivated individual who thrives in a team environment. I take pride in working toward shared goals and find genuine satisfaction in completing tasks efficiently and to a high standard. I adapt quickly when new skills or techniques are required and approach every challenge with an analytical mindset. I’m never afraid to ask questions to ensure a full understanding of a process and to identify opportunities for improvement. Above all, my focus remains on fulfilling my responsibilities to the best possible standard.
Overview
6
6
years of professional experience
Work history
Customer Sales Executive
Xograph Healthcare Ltd
07.2023 - Current
Prepare complex capital equipment quotations in line with tender specifications or Territory Manager requests, ensuring accuracy and compliance.
Monitor and log incoming tenders, delegating tasks to the technical and sales teams to promote collaboration and maximize business win rates.
Track and report monthly and quarterly KPIs to key business stakeholders across the group, providing insights into sucsesses and challenges.
Provide flexible sales support to Territory Managers across the UK and Ireland, assisting with ad hoc tasks as required.
Recently joined the Technology Accelerator Group, contributing as a Process Investigator to identify and recommend process improvements.
Manage Xograph’s rental business, ensuring long-term rentals are maintained and delivering tailored services for cadaver labs and clinical workshops.
Oversee the end-to-end SAP process from quotation to delivery including ordering and administrative tasks related to capital equipment.
Perform general office administration duties, including planning internal events, coordinating ad hoc tasks, and managing lunch and supply orders.
Assisted in the planning and execution of Xograph/Ziehm sales conferences and supported UKIO events in 2024 and 2025, providing logistical and on-site support while ensuring professional representation of the company to suppliers, customers, and industry stakeholders.
Internal Sales Executive
Custommade Group Ltd
08.2022 - Current
Maintained strong client retention by building and nurturing relationships with key accounts, ensuring regular contact via email and telephone.
Drove continuous improvement by gathering and implementing client feedback to enhance sales performance across all group products.
Executed targeted sales campaigns, increasing overall product sales from 6–8% to 13%.
Qualified potential clients to ensure alignment with the company’s business model and long-term strategy.
Managed CRM updates by logging all client interactions and touchpoints for use by the senior leadership team and external sales representatives.
Recruitment Consultant
The Best Connection Ltd
04.2022 - 08.2022
Co-managed a busy industrial recruitment desk with 15+ active clients and oversaw 40 candidates across Cheltenham and Tewkesbury.
Maintained up-to-date knowledge of HR legislation to ensure ongoing regulatory compliance.
Managed end-to-end recruitment processes, from writing job adverts to issuing job offers, ensuring a professional and transparent approach throughout.
Created unique weekly job adverts for Indeed, social media, and the company website to attract quality candidates.
Attended weekly client site visits to assess staffing needs, workflows, and operational requirements.
Prepared employee references for outgoing staff and coordinated reference and background checks in line with right-to-work legislation.
Relationship Team Advisor
Binnacle Insurance Services Ltd
02.2019 - 04.2022
Successfully supported 90+ B2B clients acting as introducers for an insurance product, providing daily assistance and relationship management.
Conducted audits for Appointed Representatives (ARs) and Introducer Appointed Representatives (IARs) to ensure compliance with both internal policies and FCA regulations.
Collaborated closely with the Marketing team to help shape brand identity aligned with the company’s core values.
Supported client onboarding through the relevant regulatory body (FCA), managing the end-to-end process and ensuring all documentation and agreements were completed accurately.
Conducted comprehensive due diligence checks on new and existing introducers, including annual sanctions screening and financial history reviews.
Assisted in the development and implementation of high-level process guides and reporting tools for use by senior management and new employees.
Provided credit control support to the finance department, assisting with outstanding cash collection and delivering commission statements to introducers.
Designed and executed system testing procedures for new products added to the company’s portfolio, ensuring smooth integration and functionality
Education
A-Levels -
Beaufort Community School
Gloucester, Gloucestershire
06.2016
Skills
Confident and proactive communicator
Creative problem solver
Excellent interpersonal skills and sales etiquette
Strong understanding of accounts and administration
Experience in training and resourcing
Proficient with IT software and hardware
Experienced with SAP and Microsoft Office 365
Exceptional time management and organizational skills
IT Support Specialist at iasis healthcare / Steward healthcare / Honor HealthcareIT Support Specialist at iasis healthcare / Steward healthcare / Honor Healthcare