Lawford Marutawana

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed to reduce staff costs by 7% from 43%
• Minimized motor vehicle expenses by outsourcing vehicles as opposed to outright purchase and maintenance of these hearses.
• For the year 2023 and part of 2024, the business managed to grow its revenue by 81% over prior year with a number of initiatives that I put in place.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased branch network from three to six branches in Zimbabwe and this assisted in marketing the assurance wing and grow captive business.
• Regionally the business increased partnerships with South African parlors that saw a 30% increase in repatriation business and a cheap supply of caskets from South Africa.

iv. Revenue grew by 81% in 2023 as compared to 2022 and this was a result of the additional branches that came on board in the first quarter of 2023.

• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
• Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
• Collaborated with other professionals to develop innovative underwriting solutions.
• Successfully underwrote and evaluated a diverse range of insurance policies, including life cover, critical illness and permanent disability policies, resulting in a portfolio with low loss ratios and high customer satisfaction ratings.
• Collaborated with cross-functional teams, including actuaries and claims professionals, to ensure comprehensive risk evaluation and accurate premium pricing, leading to improved underwriting outcomes.

• Assisted employees in enrolling in the company's pension plan, explaining plan details, eligibility requirements, and contribution options.
• Calculated pension benefits for eligible employees based on plan formulas, years of service, and salary history. Provide employees with personalized benefit estimates and retirement income projections.
• Customer servicing

• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
• Designed a checklist that standardized the underwriting process. By so doing, the department managed to maintain a 24-hour turnaround time on all non-medical life assurance applications.