Abdirahman Hussein
London, UK
Summary
IT Technician with hands-on experience in Windows 10/11 deployment, hardware diagnostics, and core networking. Skilled in Active Directory administration, printer support, remote assistance, and troubleshooting day-to-day desktop issues. Completed an IT Technician Traineeship with training aligned to CompTIA, Cisco, and Microsoft standards. Known for staying calm under pressure, explaining technical issues in simple terms, and learning new tools quickly. Actively seeking a 1st Line or IT Support role to can build on technical foundation and contribute to a reliable, secure IT environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
LEC Managerial Team Member
LEC Education
London, England
09.2025 - Current
- Managed day-to-day operations, ensuring smooth scheduling and resource availability.
- Supported IT-related tasks including basic troubleshooting, device setup, and advising on system upgrades.
- Created digital learning materials and edited videos for lessons and online promotion.
- Coordinated with staff to improve workflow and student support across departments.
- Trained new team members on internal systems and daily processes.
- Monitored inventory and restocked supplies to maintain continuity.
- Assisted with social media content to increase programme engagement and visibility.
Computer Science Teacher
LEC Education
London
09.2025 - Current
- Planned and delivered Computer Science lessons aligned with exam board curriculum.
- Created accessible teaching materials to explain complex concepts using simple, real-world examples.
- Taught Python fundamentals and supported students in developing problem-solving skills.
- Monitored progress through weekly tasks and assessments.
- Provided extra support to struggling students, helping improve confidence and grades.
Technical Support Team Member
LEC Education
London, England
11.2021 - 09.2025
- Managed and supported telecoms system and internal devices.
- Set up and troubleshot PCs, printers (HP, Ricoh) and basic networking issues.
- Handled sensitive student data and updated internal databases accurately.
- Assisted with network setup tasks such as connecting devices and checking cabling.
- Responded to student and parent queries, ensuring clear communication and timely resolution.
- Performed routine hardware checks and basic maintenance.
- Coordinated with external vendors when equipment required repair or replacement.
- Installed software updates and ensured systems remained up to date.
SEO & Web Support Assistant
Greenwich Pantry
London, England
03.2022 - 06.2023
- Cleaned and organised website data and product information.
- Assisted with analysing website traffic, sales patterns and subscription metrics.
- Helped maintain SEO-friendly content and improved site readability.
- Contributed to social media campaigns and edited promotional videos.
- Researched keyword trends and competitor sites to support SEO decisions.
- Updated and customised WordPress pages using existing themes and plugins.
Education
T Level - IT & Business
Newham College
London 09.2021 - 07.2023
10 GCSEs - Grade 5 - 6
London Enterprise Academy
London 09.2015 - 03.2020
Skills
Technical Skills
- Windows 10/11 installation, configuration and migration
- Active Directory (unlocking accounts, password resets, user management)
- Printer configuration, device management and mobile device setup
- Troubleshooting hardware and desktop system issues
- Windows Server 2016 basics and PowerShell fundamentals
- Configuring and managing essential network devices
- Implementing basic network security protocols
- VMware, Remote Desktop/Remote Access
- Network design (entry-level), LAN/WAN basics
- Microsoft Office Suite (advanced)
Soft Skills
- Clear and patient communication with non-technical users
- Staying calm under pressure and resolving issues methodically
- Strong time management and ability to prioritise support requests
- Fast learner with proactive, problem-solving mindset
Certification
CompTIA A+ (220-1101 & 1102)
Certified: 01/2025
Languages
English
Native
Somali
Fluent
Timeline
LEC Managerial Team Member
LEC Education
09.2025 - Current
Computer Science Teacher
LEC Education
09.2025 - Current
SEO & Web Support Assistant
Greenwich Pantry
03.2022 - 06.2023
Technical Support Team Member
LEC Education
11.2021 - 09.2025
T Level - IT & Business
Newham College
09.2021 - 07.2023
10 GCSEs - Grade 5 - 6
London Enterprise Academy
09.2015 - 03.2020