Experienced professional with a strong background in Scrum methodologies, Agile practices, and project management. Demonstrates expertise in planning, KPI tracking, process improvement, and innovation. Proficient in backlog refinement, prioritisation, problem-solving, and critical thinking. Skilled in using Confluence, JIRA, Power BI, SQL, Excel, and Microsoft Word. Adept at leadership, team guidance, budget management, resource allocation, time management, and organisation. Experienced in vehicle fleet management including maintenance and repair oversight. Committed to driving continuous improvement and achieving operational excellence while effectively managing conflicts.