Lavinia Spurling
Colchester,Essex
Summary
I am a energetic employee with strong communication and organisational skills. I seek solutions to problems and am good at multi-tasking. I am a hardworking and adaptable individual who is determined to become successful in my life. I consider team skills and flexibility to be strengths I have.
I am currently studying at Colchester Institute and completing NVQ Level 3 with the hope to then go on to achieve my hairdressing qualification through an apprenticeship.
I am a driven professional with background in sales, customer service and volunteering.
I am a reliable sales associate with strengths in training and customer service.
I am friendly, knowledgeable and a hard-working team player.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Volunteer shop assistant
Havens Hospice
Colchester, Essex
08.2023 - Current
- Created eye-catching, stylish merchandise displays, contributing to improved sales revenue growth.
- Sorted, prepared and categorised donated items per shift, exceeding store targets.
- Provided warm and friendly welcome to customers and donors daily.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Updated product labelling and pricing to reflect discounts and offers.
- Ensured immaculate appearance of shop displays through regular dusting and cleaning.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Customer assistant
Hotdog Sausage Company
Colchester, Essex
11.2023 - 12.2023
- Performed daily opening and closing functions and inventory management.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Handled cash and card payments with accuracy.
- Made hotdogs for customers.
Volunteer shop assistant
British Heart Foundation
Colchester, Essex
05.2022 - 01.2023
- Sorted, prepared and categorised donated items per shift, exceeding store targets.
- Provided warm and friendly welcome to customers and donors daily.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Updated product labelling and pricing to reflect discounts and offers.
- Ensured immaculate appearance of shop displays through regular dusting and cleaning.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Newspaper delivery person
Gazette Newspaper
Colchester, Essex
06.2021 - 09.2022
- Followed delivery instructions exactly to meet customer requests.
- Handled newspaper sorting and assembly, bagging up with care for customer delivery.
- Took on additional rounds to cover for staff absences.
- Distributed 26 daily papers within assigned delivery slots.
Education
NVQ Level 3 - Steps 4 Career Transition
Colchester Institute
Colchester 09.2022 -
NVQ Level 3 - Gateway to Progression
Colchester Institute
Colchester 09.2022 -
NVQ Level 3 - Maths
Colchester Institute
Colchester 09.2022 -
NVQ Level 3 - English
Colchester Institute
Colchester 09.2022 -
FAA Level 2 Award in Basic Life Support (RQF) - First Aid
Essex County Fire and Rescue Service
Colchester, Essex 07.2023 - 07.2023
Unit Award Scheme Ceretificate - AQA certificate in Community Firefighting Skills
Essex County Fire and Rescue Service
Colchester, Essex 07.2023 - 07.2023
Fire Cadets
Fire Cadets
Colchester, Essex 08.2023 - 11.2023
GCSEs -
Kingswode Hoe School
Colchester 09.2014 - 07.2022
Skills
- Goods sorting and categorising
- Helping Others
- Hardworking
- Helpful
- Responsible
- Tidy
- Hard working team member and can work independently
- Sensitive and caring with managing difficult situations
- Good time management
- Good at prioritising workload
- Money handling
- Fashion and styling expertise
Timeline
Customer assistant
Hotdog Sausage Company
11.2023 - 12.2023
Volunteer shop assistant
Havens Hospice
08.2023 - Current
Fire Cadets
Fire Cadets
08.2023 - 11.2023
FAA Level 2 Award in Basic Life Support (RQF) - First Aid
Essex County Fire and Rescue Service
07.2023 - 07.2023
Unit Award Scheme Ceretificate - AQA certificate in Community Firefighting Skills
Essex County Fire and Rescue Service
07.2023 - 07.2023
NVQ Level 3 - Steps 4 Career Transition
Colchester Institute
09.2022 -
NVQ Level 3 - Gateway to Progression
Colchester Institute
09.2022 -
NVQ Level 3 - Maths
Colchester Institute
09.2022 -
NVQ Level 3 - English
Colchester Institute
09.2022 -
Volunteer shop assistant
British Heart Foundation
05.2022 - 01.2023
Newspaper delivery person
Gazette Newspaper
06.2021 - 09.2022
GCSEs -
Kingswode Hoe School
09.2014 - 07.2022
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