Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Lavinia-Maria Ster

Lavinia-Maria Ster

Maidenhead,Berkshire

Summary

A recent graduate of Air Transport Management at the University of West London and a dedicated professional with a strong foundation in customer service. Adept at multitasking, prioritisation, and decision-making to address challenges effectively while maintaining high standards. Energetic and multilingual, with dynamic interpersonal skills and dedicated to a team-driven environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist

Linton Hotel
Luton, Central Bedfordshire
03.2023 - Current
  • Delivered front-of-house duties warmly and professionally.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Answered and helped resolve enquiries from clients, vendors and the general public.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Coffee Barista

Verdis Trattoria
St Albans, Hertfordshire
04.2021 - 03.2023
  • Maintained a clean and organized workspace, enabling co-workers to locate resources and products.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Fulfilled specialized orders including specialty milk options to exceed customer expectations and adhere to strict dietary requirements.
  • Trained new staff members on coffee-making techniques to maintain standard quality.
  • Adapted quickly to high-pressure situations, ensuring prompt service delivery.

Cabin Crew

Qatar Airways
Doha
02.2019 - 10.2020
  • Providing 5-star customer service, and liaising with colleagues to ensure the smooth running of the cabin.
  • Complying with food safety standards while serving food and beverages to the passengers.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight service delivery.
  • Demonstrated the use of flight safety equipment, including Oxygen masks and Seatbelt equipment, thoroughly responding to customer questions to ensure comprehension.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of onboard security.
  • Followed company regulations and rules promoting a safe environment for both customers and employees.
  • Handled emergencies calmly; administered first aid when necessary to ensure passenger wellbeing.

Waitress

Selectively and Grand Hotel Italia
Paris , Ile-de-France
06.2015 - 01.2019
  • Extensive knowledge of hospitality etiquette, food preparation, and superior customer service.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Volunteer

DGASPC
Baia Mare, Maramures
10.2013 - 04.2014
  • The General Direction of Social Assistance and Child Protection.
  • Communicated and collaborated effectively with the Foundation staff and other volunteers to facilitate the efficient running of the office.
  • Took the initiative to produce a monthly staff newsletter to celebrate the achievements and high- light key activities.

Education

Bachelor of Science - Air Transport Management (Airline and Airport Specialist)

University of West London
Ealing
07.2024

Bachelor of Arts - Foreign Languages (English-Norwegian)

Paris Sorbonne University
Paris
07.2019

License-Cabin Crew - Cabin Crew

RCAA
Bucharest
09.2015

A-Levels - Social Sciences

"Gheorghe Sincai" National College
Baia Mare
06.2014

Skills

  • Customer Service
  • Time-management and Decision-making
  • Teamwork and collaboration
  • Client Relationship Management
  • Safety procedures
  • CPR and First Aid knowledge
  • Multitasking and prioritisation
  • Microsoft Office proficiency

Certification

  • Leadership Development Series Course- Boeing Global Learning Institute
  • Digital Skills- European Computer Driving License (ECDL COMPLETE)
  • Full Driving License
  • IELTS-Academic (English)
  • DELF-Academic (French)

Languages

Romanian
Native
English
Advanced
French
Upper intermediate
Norwegian
Elementary
Italian
Beginner

Timeline

Receptionist

Linton Hotel
03.2023 - Current

Coffee Barista

Verdis Trattoria
04.2021 - 03.2023

Cabin Crew

Qatar Airways
02.2019 - 10.2020

Waitress

Selectively and Grand Hotel Italia
06.2015 - 01.2019

Volunteer

DGASPC
10.2013 - 04.2014

Bachelor of Science - Air Transport Management (Airline and Airport Specialist)

University of West London

Bachelor of Arts - Foreign Languages (English-Norwegian)

Paris Sorbonne University

License-Cabin Crew - Cabin Crew

RCAA

A-Levels - Social Sciences

"Gheorghe Sincai" National College

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Lavinia-Maria Ster