Lavinia Christy
Leeds
Summary
Seasoned Insurance Specialist with excellent planning and problem solving abilities. Offering 7 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Friendly Insurance operations Specialist promoting a background in keeping sensitive client data confidential while maintaining knowledge of business and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Bilingual Insurance Clerk with fluency in english and malayalam. Proficient in project management and over a 3 year background handling insurance, claims and risk management with complaince assistance.
Overview
12
12
years of professional experience
Work History
Insurance Operations Expert
ALLIANZ TECHNOLOGY
Thiruvananthapuram
06.2018 - 02.2023
- Managing a team and guiding them to meet the client target
- Conducting on-boarding process training (IST-calling process) for new joiners
- Working along with the higher management in providing guidance to clients with respect to independence aspects and advising on the risk factors
- Providing feedback to the team members for various parameter in a weekly manner
- Managing intricate calendars, planned travel, and scheduled meetings and activities
- Assisting in answering general business-related queries to non-audit services and managing sensitive data with the highest discretion and expertise, guaranteeing the strictest secrecy at all times
- Conversing with clients (CEO's, Director and CFO's) of B2B Companies for obtaining Annual Financial Documents
- Conversing with Clients regarding their vendor's credit limit request and educating about the need of financial documents thereby predicting and explaining the various risk factors under claims perspective
- Processing the documents once received by companies in IRP tools and forwarding the documents to Underwriters for approvals
- Maintaining the turnaround time and completing the task and later sending it to the next ques
- Validating claims for the insured companies.
- Reviewed financial statements for compliance with regulatory policies and procedures.
- Assisted in developing training programs related to proper handling of customer complaints.
Process Specialist (Subject Matter Expert)
COGNIZANT TECHNOLOGIES
COCHIN
06.2016 - 06.2018
- Coordinating a team to manage Pan India incidents and issues reported through the organization independent network
- Preparation of reports and presentations to higher management
- Managing escalated process and incidents while networking with associated sectors
- Planning and coordinating team activities including tasks, shifts and leaves.
- Produced weekly summary reports of progress and learnings to help keep work aligned with objectives.
- Provided technical support to other departments within the organization.
- Resolved complex issues related to process development and implementation.
Associate Consultant
EQUIFAX SUTHERLAND
COCHIN
08.2014 - 04.2016
- Advising and helping customers how to manage their financial accounts
- Selling appropriate products to customers to improve and protect their credit.
HR Assistant (Part-Time)
UNIVERSAL MIGRATION
TRIVANDRUM
09.2010 - 01.2012
- Coordinating Payroll preparations
- Assist in providing study and migration consultancy to clients
- Managing official communication between management and the employees.
Education
MSC Corporate Governance - Governance
Leeds Beckett University
United Kingdom07-2024
Master of Science - Information Technology
Sikkim Manipal University
India09-2020
Bachelor of Science - Mathematics And Computer Science
MG University
India09-2011
High School (Science Major) -
Holy ANGELS' ISC SCHOOL
India03-2007
Skills
- Have taught children through outreach programs, tutoring students in mathematics, computer science and social science
- Task management and allocation for team
- Effective presentation of reports
- Team player and well-organized team coordinator
- Effective and professional communication with end users and management
- Claims Management
- Insurance knowledge
- Microsoft Office
- Claims Processing
- Policy administration
- Teamwork and Collaboration
- Insurance Claim Forms Review
- Client Interviews
- Customer Service
- Problem-solving abilities
- Decision-Making
- Excellent Communication
- Attention to Detail
- Time management abilities
- Regulatory compliance understanding
Professional Courses
- The Chartered Governance Institute UK & Ireland CGI UKI, 04/2023
- MATLAB (Grade A+), 03/2010
- TALLY ERP9 VOL I-IV (Grade A), 09/2011
- MS Office(Excel, Powerpoint)
Personal Information
- Date of Birth: 05/26/89
- Nationality: Indian
Languages
- English
- Hindi
- Tamil
- Malayalam
Timeline
Insurance Operations Expert
ALLIANZ TECHNOLOGY
06.2018 - 02.2023
Process Specialist (Subject Matter Expert)
COGNIZANT TECHNOLOGIES
06.2016 - 06.2018
Associate Consultant
EQUIFAX SUTHERLAND
08.2014 - 04.2016
HR Assistant (Part-Time)
UNIVERSAL MIGRATION
09.2010 - 01.2012
MSC Corporate Governance - Governance
Leeds Beckett University
Master of Science - Information Technology
Sikkim Manipal University
Bachelor of Science - Mathematics And Computer Science
MG University
High School (Science Major) -
Holy ANGELS' ISC SCHOOL
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