Lauryn Flanagan
Bury,Lancashire
Summary
Experienced professional with a background in account management, customer service, and stakeholder coordination across retailers, sales representatives, and internal teams. Proficient in CRM systems and Microsoft Office, with strong organisational and time management skills. Adept at problem solving and complaint resolution, with the ability to perform effectively under pressure while maintaining a collaborative approach to achieving business objectives.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Key Accounts Advisor
Haier Europe
2024.11 - 2026.03
- Manage and develop relationships with key retail partners, stockholders, and sales representatives, ensuring seamless communication and high quality service delivery.
- Coordinate large scale product uplifts and replacements, ensuring compliance with company policies and service level agreements.
- Provide detailed case information and supporting documentation to retailers and sales representatives, enabling them to progress credit requests efficiently through the returns process.
- Support bulk service coordination for new build developers, arranging repairs, replacements, and technical assistance across multiple properties.
- Log, monitor, and track product faults, ensuring timely resolution through both standard and extended warranty channels.
- Monitor and respond to customer feedback, including public review platforms, to support continuous improvement of customer satisfaction and brand reputation.
- Handle high level escalations, including cases raised to the Managing Director, delivering prompt and effective resolutions.
- Maintain accurate and detailed records of all interactions and transactions using CRM systems, ensuring data integrity and traceability.
Customer Service Advisor
Haier
2024.03 - 2024.11
- Deliver exceptional customer service across multiple channels (phone, live chat, email) to support Haier's full range of domestic appliances.
- Efficiently handle customer complaints and resolve queries, ensuring high levels of customer satisfaction.
- Coordinate and schedule repair services.
- Process goodwill gestures and compensation offers in line with company policies to maintain customer loyalty.
- Collaborate with internal departments to ensure timely resolution of customer issues and seamless service.
Cabin crew member
Ryanair Cabin Crew Stansted Airport
2022.06 - 2023.12
- Completed an intensive 6 week Cabin Crew training programme, covering safety procedures, customer service, and emergency response.
- Transferred to Manchester Airport in March 2023.
- Ensure passenger safety and compliance with aviation regulations through pre flight checks and in-flight procedures.
- Conduct safety demonstrations and secure the cabin efficiently for take off and landing.
- Deliver clear and professional announcements while maintaining effective communication with the flight deck and crew.
- Assist passengers with boarding, seating, and luggage, ensuring a smooth and positive travel experience.
- Provide onboard food and beverage service, managing sales and customer interactions.
- Trained in emergency procedures and first aid, able to respond effectively in high pressure situations.
Vehicle Wrap Installer
Voiture Studios
Bolton
2021.08 - 2022.05
- Joined my family run automotive business, taking on a full time role in vehicle wrapping.
- Built strong skills in vehicle wrapping and customisation through hands on work in the business.
- Worked with high value vehicles and a diverse clientele, including professional athletes, building confidence in delivering a high standard of professional service.
- Maintained high standards of workmanship and attention to detail, while supporting administrative tasks such as invoicing.
Bartender
The Duckworth Arms
2021.03 - 2021.07
- At the Duckworth Arms pub I worked as a Bartender. These shifts would include serving drinks to customers, taking payments, occasionally delivering food to tables and overall serving a good customer service.
Home delivery
Morrison’s Home delivery
2020.10 - 2021.06
- Picked and packed online customer orders accurately and efficiently to meet strict deadlines.
- Prepared orders for home delivery and click & collect services, ensuring items were organised and ready for dispatch.
- Supported store operations during peak periods, including assisting on tills when required.
- Worked across varied shift patterns, including early mornings and night shifts, demonstrating reliability and adaptability in a demanding environment.
Front of House Waitress / Bartender
Village Hotels Bury
2019.09 - 2020.08
- Delivered food and drink service in a fast paced front of house environment.
- Worked across varied shifts, including early mornings, evenings, and late finishes during events, demonstrating flexibility and reliability.
- Supported bar service during busy event nights.
- Developed strong customer service skills through regular interaction with a wide range of guests.
Front of House Waitress
The Pack Horse Inn Birtle
2018.05 - 2019.09
- Delivered front of house service, including taking orders, serving customers, and operating tills.
- Balanced work alongside studies.
- Assisted with opening and closing duties, including cashing up tills and preparing the restaurant for service.
Education
International Tourism Management
Manchester Metropolitan University
2020.10 - 2021.10
High School - undefined
Bury Church of England High School
BTEC Level 3 - Travel & Tourism
Bury Sixth Form College
Skills
- Account & Client Relationship Management
- Customer Service & Communication
- CRM Systems
- Organisation & Time Management
- Problem Solving & Complaint Resolution
- Stakeholder Coordination - retailers, sales representatives and internal teams)
- Attention to Detail
- Working Under Pressure
- Microsoft Office (Excel, Word, Outlook)
- Teamwork & Collaboration
References
References available upon request.
Timeline
Key Accounts Advisor
Haier Europe
2024.11 - 2026.03
Customer Service Advisor
Haier
2024.03 - 2024.11
Cabin crew member
Ryanair Cabin Crew Stansted Airport
2022.06 - 2023.12
Vehicle Wrap Installer
Voiture Studios
2021.08 - 2022.05
Bartender
The Duckworth Arms
2021.03 - 2021.07
International Tourism Management
Manchester Metropolitan University
2020.10 - 2021.10
Home delivery
Morrison’s Home delivery
2020.10 - 2021.06
Front of House Waitress / Bartender
Village Hotels Bury
2019.09 - 2020.08
Front of House Waitress
The Pack Horse Inn Birtle
2018.05 - 2019.09
High School - undefined
Bury Church of England High School
BTEC Level 3 - Travel & Tourism
Bury Sixth Form College