Laurie Rollo
Milton Keynes,Buckinghamshire
Summary
Personal Profile
I am pro-active. Quick learner. Good listener. Build rapport. 29 years experience.
Remote worker 8 years own home office Built in Garden.
Empathic and consultancy based,sales and motivational person.
I am a sales person senior level and a consultant too. Was promoted in lockdown.
Customer service and retention is a huge part of my day.
Open and friendly, great listener and rapport builder, jolly but professional.
Just qualified level 3 in contact call centre sales and customer services high level.
Used to the pressure of 400 to 600 when kew to company and new to current role had to get clients.
Over 29 years in Sales Industry/Telesales /Business Development/Customer Service and Account managing and brokering.
Overview
30
30
years of professional experience
Work history
Senior Business Development /Account Manager
Bridge Capital Markets Asia
London
08.2017 - Current
- (home based)
- Was promoted over to be account manager, the promoted to senior account manager/broker, started in the beginning making cold calls all day 500-600 dials at first but as a senior isn't that that high
- And opening for the senior broker to open the account
- Working in commodities of all kinds crude oil, gold, bonds, FX currency, silver etc
- And hedge funds
- When I first started my role included the below :
- I used to make over 400-600 dial sales calls and more to current and potential investors every day, all provided for by the company through investments of all types within an international commodities / FX, hedge fund, bonds, private equity, crypto, property, s of accounts based on the risk of the investor, be it conservative, medium or high risk
- Open accounts for Managers
- ( have closed own accounts)
- Now I have my own
- To introduce, advise and develop client investment portfolios on an on-going basis
- CRM based administration
- Call based system
- Customer retention service also is a very day thing
- Customer service and retention calls
- This is not consultant based am a salesman
- Reason for me to leave is the company are they are closing UK office -Redundancy situation.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
07.2017 - 07.2017
- Assisted admin to my grandparents before they passed away - Woolwich London
Senior Telesales Executive
DEJ Traders House
Milton Keynes
02.2012 - 07.2017
- Remote
- Managed and recorded all leads from outbound telephone marketing
- Property investments
- Set up new accounts, established customer credit, for investment projects within business start ups, pre IPO and pre ICO and other business finance funding, finding investors for these developments and businesses and set up payment methods
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Set weekly goals for myself
- Transitioned leads into paying customers
- Set weekly goals for my own targets
- Answered customers' questions regarding products, prices and availability
- Wrote sales contracts for orders obtained and submitted orders for processing
- Managed a portfolio of accounts that generated in sales
- Maintained friendly and professional customer interactions at all times
- Exceeded targeted sales goals
- Completed 300 plus daily cold calls which were including voicemail, gatekeepers and me working 8 am to often 9pm
- Achieved Salesperson of the month 5 times
- Customer service and general enquiry calls
- Reason to leave: Administration of my grandparents will and testament and estate since they passed away before this And left me in charge.
Advertising Business Development Manager
08.2004 - 02.2012
- Home based)
- Sponsorship raising
- Cold calling, lead sourcing, and self-management
- Motivation, data basing, was closing large deals
- Negotiation and listening to the clients needs and getting it to fit with the project
- Managed and recorded all leads from outbound telephone marketing
- Transitioned leads into accounts and paying clients
- Set up new accounts, established customer credit, and set up payment methods
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries
- Set weekly goals for myself and my clients
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Wrote sales contracts for orders obtained and submitted orders for processing
- Managed a portfolio of accounts that generated repeated sales
- Completed 300 plus daily cold calls
- Included gate keepers, mobile phones, voicemail and actual contact
- Clients were: BAFTA, MTV Awards, ME Awards, and Soap Awards
- Won an achievement award and £1000 cash for hitting targets every quarter
- Reason to leave: Wanted to be part of an office environment again, missed team effort and could not take the contract any further.
Area Business Development Manager
Globe Med Associates
05.1998 - 08.2004
- Globe Med Provide medical solutions and supply materials to the industry institutions and also to the high street GP/Surgeons and consultants
- They sell also the medicine journals that are required to the trade
- My main role was to cover regional areas, set up and leads source new business and revamps any existing or cold leads, pitch the key decision maker, close deals via telesales
- On larger accounts meetings were my role to set up, organise and close in a board scenario
- Financial responsibility and monitor sales all the time
- Cost control understanding of medical institutions; database the leads, meetings, and telesales closing
- Manage a team of 30 sales reps
- Set targets and managed the success of them
- Update all regional area managers
- PowerPoint presentation creation and execution of a presentation
- Transitioned an average of leads into paying customers
- Set up new accounts, established customer credit, and set up payment methods
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries
- Set weekly goals for my team of inside sales representatives
- Answered customers' questions regarding products, prices and availability
- Emphasised product features based on analysis of customers' needs
- Wrote sales contracts for orders obtained and submitted orders for processing
- Customer service and general information calls
- Reason for leaving: My mother had cancer
- I had been fortunate to work overseas and travel and learn so much
- It was time to come back.
Investment Banker and Business, Investment banker
07.1995 - 05.1998
- Development, then promoted to Manager Hansard International Dubai - Middle East Region
- Middle East Role: Financial, Hansard are a fixed term and bond investment banking company who dealt with local (Islamic) investors and also the ex-patriots community
- Main duties lead source and new business development, qualify the clients
- Pitch and close the sale via telesales and also meetings
- Financially responsible for targets within aeronautical and oil sector business
- Cold calling
- Lead development
- New business development
- Aeronautical research and also Oil/petroleum research to know the product
- Ensure update my manager on all clients and new business developed
- Transitioned an average of leads into paying customers
- Managed and recorded all leads from outbound telephone marketing
- Set up new accounts, established customer credit, and set up payment methods
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Emphasised product features based on analysis of customers' needs
- Managed a portfolio of accounts that generated in sales
- Communicated sales promotions to customers to grow average customer accounts
- Exceeded targeted sales goals
- Achieved a Ferrari for 2 days as had highest account brought in
- Achieved a weekend at the 7 star hotel in Dubai for highest account brought in
- Customer Service
- Reason for leaving: Was head-hunted and given an opportunity I could not refuse.
Sales Executive
Euro International UK
08.1993 - 06.1995
- Europe - Office was based in Holland
- Euro International was a media solutions company
- They started as a media Solutions Company then closed and moved to Europe and dealt with ad agency consulting for global branding and events
- Main role was to develop the business between businesses in and around the globe; we were given countries to work and sectors that matched our backgrounds
- My sectors were all in media: fashion, music, television and radio; my other duties were cold calling
- Lead sourcing
- Telesales
- Negotiation, Database all clients
- Branding and creative concepts
- Conference organisation, fashion shows organisation and media events organisation
- Transitioned an average of leads into paying customers
- Set up new accounts, established customer credit, and set up payment methods
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Emphasised product features based on analysis of customers' needs
- Recorded prospect contact information
- Managed a portfolio of accounts that generated in sales
- Completed 250 plus daily cold calls
- Completed company leadership training programmer
- Maintained friendly and professional customer interactions at all times
- Customer Service
- Reason for leaving: was head-hunted and given an opportunity I couldn't refuse
- Prior to this was a Junior and Senior Broker in New York, Asia and Australia
- I invested my money and moved into other areas
- With intention later to go back in to investments and did so
- I also worked for Insurance brokers Norwich Union, Field Sales and that was very rewarding
- And also in print and sponsorship advertising campaigns.
Education
Bachelor Degree - Sales and Marketing, marketing
Grange School, Westminster University
1993
2:2 - undefined
Carpentry Barking and Dagenham College
2005
Series 3 and Series 7 stock broking certificates Independent Board - undefined
1994
Diploma - Business Development
III Westminster College
1997
AS - Psychology: Psychology
2003
Diploma - NLP Neuro- Linguistics Programming
Distance
2006
Degree - Business and Finance
2010
BA Hons - undefined
BSc - Psychology
Open University
2017
map 1,2,3 - undefined
2019
DIPFA - undefined
Open University
Degree - Forensics and Criminology
2021
MIT Diploma - Cryptocurrency, decentralisation and laws and
2021
Level 3 in Mental - undefined
2021
Diploma - Call Centre and Customer Service
2022
Diploma - Customer Complaints
2022
Diploma - Managerment Customer
2023
Timeline
Senior Business Development /Account Manager
Bridge Capital Markets Asia
08.2017 - Current
07.2017 - 07.2017
Senior Telesales Executive
DEJ Traders House
02.2012 - 07.2017
Advertising Business Development Manager
08.2004 - 02.2012
Area Business Development Manager
Globe Med Associates
05.1998 - 08.2004
Investment Banker and Business, Investment banker
07.1995 - 05.1998
Sales Executive
Euro International UK
08.1993 - 06.1995
Bachelor Degree - Sales and Marketing, marketing
Grange School, Westminster University
2:2 - undefined
Carpentry Barking and Dagenham College
Series 3 and Series 7 stock broking certificates Independent Board - undefined
Diploma - Business Development
III Westminster College
AS - Psychology: Psychology
Diploma - NLP Neuro- Linguistics Programming
Distance
Degree - Business and Finance
BA Hons - undefined
BSc - Psychology
Open University
map 1,2,3 - undefined
DIPFA - undefined
Open University
Degree - Forensics and Criminology
MIT Diploma - Cryptocurrency, decentralisation and laws and
Level 3 in Mental - undefined
Diploma - Call Centre and Customer Service
Diploma - Customer Complaints
Diploma - Managerment Customer
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