Laurie Joseph Parrick
Carteton
Summary
A dedicated professional with strong customer service skills and a proven ability to manage client relationships effectively. Demonstrates excellent coordination and organisational capabilities, with a keen understanding of the importance of meeting and surpassing KPIs. Possesses technical proficiency in Microsoft Word, Excel, data handling, and email correspondence. Financially aware with an understanding of budgets and forecasting, aiming to leverage these skills in a dynamic environment to drive success.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Duty manager
Fusion Lifestyle
Oxford, Oxfordshire
01.2014 - Current
- Facilitated clear communication to prevent misunderstandings.
- Coordinated office activities, enhancing overall workflow.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Managed front-of-house operations to maintain a high level of service.
- Coordinated staff schedules to maximise productivity.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Conducted training sessions for new employees, enhancing team competence.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Met health and safety guidelines to maintain compliant working environments.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
Operations Assistant
Costa Coffee
Wallingford, Oxfordshire
05.2013 - 01.2014
- Coordinated duties among barista team members during peak periods, ensuring smooth operations.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Managed stock levels effectively, ensuring a fresh rotation of exciting products.
Duty Manager
Bicester Leisure Centre, Parkwood
Bicester, Oxfordshire
08.2011 - 03.2013
- Dealing with customers issues – working face to face, by telephone and email
- Creating daily schedules for staff resources
- Completing complex administration and reports using use of MS Excel and Word.
- Financial: managing annual budgets and forecasting, managing attrition levels, payroll collating all time sheets to submit for payment.
- Coaching and motivating with a team to ensure consistent delivery of our companies mission statement to comply with Parkwood's standard.
Operation Supervisor
Witney Leisure Centre, Nexus
Witney, Oxfordshire
03.2010 - 08.2011
- Handled customer queries, enhancing client satisfaction levels.
- Ensured regulatory compliance by conducting routine audits.
- Implemented safety protocols for a safer work environment.
- Delegated duties effectively to optimise workforce capabilities.
Education
BTEC National Diploma - Applied Sports Sciences
Abingdon & Witney College
Abingdon, Oxfordshire 01.1998 - 01.2001
BTEC First Diploma - Sports Science
Abingdon & Witney College
01.1998 - 01.2001
GCSE -
Wallingford Secondary School
Wallingford, Oxfordshire 01.1993 - 01.1998
Skills
- Customer service skills
- Quick learner
- Excels in managing client relationships
- Excellent coordination and organisational capabilities
- Understands the importance of meeting and surpassing KPI's
- Technical skills in Microsoft Word and Excel
Data handling
Email correspondence - Financially aware – understanding budgets and forecasting
Certification
- National Pool Lifeguard Qualification
PERSONAL INFORMATION
References Available upon request
Affiliations
- Golf
- Football
References
References available upon request.
Timeline
Duty manager
Fusion Lifestyle
01.2014 - Current
Operations Assistant
Costa Coffee
05.2013 - 01.2014
Duty Manager
Bicester Leisure Centre, Parkwood
08.2011 - 03.2013
Operation Supervisor
Witney Leisure Centre, Nexus
03.2010 - 08.2011
BTEC National Diploma - Applied Sports Sciences
Abingdon & Witney College
01.1998 - 01.2001
BTEC First Diploma - Sports Science
Abingdon & Witney College
01.1998 - 01.2001
GCSE -
Wallingford Secondary School
01.1993 - 01.1998