Laurentiu Megherelu
London,South Woodford
Summary
Hardworking individual with over 5 years of experience in serving customers in busy environments. Multitasks well to handle high tempo work and keep customers satisfied. Versed in stock ordering, money handling, and health and safety requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Waiter/Bartender
Zizzi Ltd
London, Greater London
2022.05 - Current
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Demonstrated flexibility by covering various shifts as required.
- Took orders accurately whilst multitasking efficiently under pressure.
- Managed cash register effectively, ensuring accurate transaction processing.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Polished glassware regularly for presenting drinks impeccably.
- Prepared cocktails for enriching the bar's menu variety.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Accurately took orders, making menu recommendations as appropriate.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Memorised complete menu and offered guests knowledgeable suggestions.
Barista Maestro; Assistant Manager
Costa Coffee LTD
South Woodford
2022.03 - 2023.08
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Trained staff on best practices to achieve optimal productivity.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Barista
Costa Coffee LTD
South Woodford
2019.08 - 2023.08
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Greeted over 100 customers daily, answered questions and recommended drinks and pastries.
- Greeted and connected with every customer, recommending drinks and pastries.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Maintained calm demeanour during high-volume periods and special events.
- Received and accurately processed customer payments.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Memorised recipes for speciality coffee beverages and seasonal offerings.
- Adhered to recipe and presentation standards for speciality coffee drinks.
- Cleaned and sanitised work areas, utensils and equipment.
- Monitored cafe for seating availability, safety and wellbeing of guests.
Assistant Manager
Tinseltown LTD
Hampstead
2018.09 - 2019.08
- Responsible for assisting in managing the day to day operation of the restaurant and for putting together a team of great people who are committed to creating a welcoming environment for all customers.
- Processed cash and card payments efficiently, constantly being responsible and efficient for opening and closing daily shift procedures.
- Managed and accurately sending to head office the 7 Days Statement of Trade throughout the Aztec POS System.
- Follow the Restaurant policies and procedures, by working with Restaurant partner's (Loomis LTD) including those for cash handling and safety/security.
- Managing and processing the delivery order with restaurant's delivery partners (JJ Food Service, Coca Cola, Warehouse,etc).
- Ensure that daily logbook is done by collaborating with Kitchen Manager (CCP1, CCP2, CCP3, etc).
- Reviewed and being evaluated by local licensing authorities and regulatory bodies (HSE, EcoLab, Loomis LTD).
- Helped, planned and carry out daily operations by constantly providing feedback to the senior manager about the team members performances on daily basis in order to meet key objectives.
- Handled employee scheduling to ensure adequate, cost-efficient shift staffing.
- Tasked, trained, assisted and evaluated staff members when constraints required , providing comprehensive training on guest services , principles and practices.
Team Member
Kaspa's Desserts
Southwark
2018.06 - 2018.09
- Carried out food preparation under food hygiene procedures and standards while following the processes.
- Maintained health and safety standards for food storage, preparation, and handling.
- Kept work surfaces and kitchen clean through the preparations, maintaining staff and customer safety.
- Maintained outstanding customer satisfaction by creating desserts on time in high-pressure environments.
- Created 50+ cake and dessert orders per day in fast-paced, deadline-driven environments.
- Created decorative displays of food items to attract customer attention and boost sales.
- Partnered with wait staff to deliver delicious cuisine and uphold establishment reputation.
Waiter
Tinseltown LTD
Oxford Circus
2016.09 - 2018.06
- Anticipated and addressed guests' service needs.
- Greeted new customers, answered initial questions, and took drink orders.
- Retained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains, and desserts.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Upsold, cross-sold, and recommended additional items to customers to increase restaurant sales.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Maintained safe food handling standards at all times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Bartender
Tinseltown LTD
Gants Hill
2015.08 - 2016.08
- Skilfully promoted items on beverage lists and restaurant specials.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Quickly recorded transactions in computer system to deliver prompt service.
- Inventoried and restocked items throughout day.
- Cleared, cleaned and set tables in a quiet and efficient manner.
- Proactively prepared for large parties and reservations, anticipating, planning and staffing needs.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Developed and maintained positive working relationships with others to reach business goals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Skilfully promoted items on beverage lists and restaurant specials.
- Consistently provided professional, friendly and engaging service.
- Greeted guests by going above and beyond customer service.
- Quickly recorded transactions in computer system to deliver prompt service.
- Perform work that is routine and organised.
- Assist other lines of production including: daily kitchen preparations; dessert's crafting; hot drinks crafting and assisting table service when needed.
- Consistently adhered to quality expectations and standards.
Education
Electromechanical
Costin D. Nenitescu College
Pitesti, RomaniaSkills
- Customer service
- Up-selling
- Team player
- Cooperative team player
- Multidisciplinary teamwork
- Teamwork and collaboration
- POS system operation
- Cash register operation
Languages
5,C1
Certification
Team Worker - Administrative Tasks - Industry Knowledge- IT Skills - Supervisor - Always pro-active - Verbal Communication - Stock Management - Can handle stress - Good Work Ethic - Loyal
Languages
Romanian
English
Timeline
Waiter/Bartender
Zizzi Ltd
2022.05 - Current
Barista Maestro; Assistant Manager
Costa Coffee LTD
2022.03 - 2023.08
Barista
Costa Coffee LTD
2019.08 - 2023.08
Assistant Manager
Tinseltown LTD
2018.09 - 2019.08
Team Member
Kaspa's Desserts
2018.06 - 2018.09
Waiter
Tinseltown LTD
2016.09 - 2018.06
Bartender
Tinseltown LTD
2015.08 - 2016.08
Electromechanical
Costin D. Nenitescu College