Laurentiu Kiraly
Individual
Warrington,CHW
Summary
A highly motivated individual with a lot of experience customer service/sales advisor with over 3 years experience in a variety of customer support departments. Focused on providing a first-class customer experience and resolving any queries, complications or issues that may arise. An excellent manner and enthusiastic approach combined with a genuine warmth and dedication to inspire confidence in the customer and among colleagues.
Overview
7
7
years of professional experience
Work History
Overseas Network Administrator
Charles Kenddal
Manchester
12.2022 - 08.2023
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Advisor
Tata Consultancy Services (TCS)
Warrington, CHW
11.2020 - 12.2022
- Handle customer enquiries, answering any questions and queries in person, over the phone, or online
- Provide support and comprehensive product / service information to customers on a strong emphasis on billing and direct debits
- Build relationships with customers
- Assist customers in making purchasing decisions, help them understand their energy usage and give tips and advice to reduce usage.
- Explained charges, fees, terms of sales and service agreements to over 30 customers daily
- Maintained and managed customer files and databases
Warehouse Operative / Order Picker
Amazon
Warrington, CHW
03.2020 - 11.2020
- Pulls warehouse items from shelves based on number, size, color, quantity, and quality requirements
- Ensures that orders are accurate
- Stages items correctly for delivery
- Operates handling equipment and ensures safety regulations are followed.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Customer Service Assistant
Lloyds Bank
Warrington, CHW
10.2019 - 03.2020
- Help new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience by working collaboratively with their branch and pool colleagues
- Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including vulnerable customers
- Support LBG priorities and act in line with the Group Values, Behaviours,
- Codes of Responsibility.
- Managed 30 incoming calls each day with utmost professionalism and knowledgeable service
- Offered basic technical support for clients on wide range of company products
Customer Service Advisor
Philip Morris International
Athens
02.2019 - 09.2019
- Receiving and dealing with all initial customer communications, by phone, mail in two languages;
- English and Hungarian
- Guiding all customer issues to a satisfactory conclusion
- Assisting management with customer service policies
- Creating and maintaining customer call logs
- Promoting the supportive image of the company in every way possible
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Responded to customer calls and emails to answer questions about products and services
Customer Service Agent
Direct Debit Dpt
Warrington, CHW
09.2017 - 03.2018
- Ensure that customers understand their bills
- Answer customer questions regarding recent product and service purchases
- Make outbound customer query calls
- Work simultaneously with multiple computer applications and databases
- Ensure that customers are happy with their communications purchases
- Ensuring that all Customer queries are resolved to a professional standard
Retention Agent
Sky
Warrington, WRT
03.2016 - 06.2017
- Ensure that customers understand their bills
- Answer customer questions regarding recent product and service purchases
- Make outbound customer retention calls
- Work simultaneously with multiple computer applications and databases
- Ensure that customers are happy with their communications purchases
Skills
TIME MANAGEMENTundefined
Timeline
Overseas Network Administrator
Charles Kenddal
12.2022 - 08.2023
Customer Service Advisor
Tata Consultancy Services (TCS)
11.2020 - 12.2022
Warehouse Operative / Order Picker
Amazon
03.2020 - 11.2020
Customer Service Assistant
Lloyds Bank
10.2019 - 03.2020
Customer Service Advisor
Philip Morris International
02.2019 - 09.2019
Customer Service Agent
Direct Debit Dpt
09.2017 - 03.2018
Retention Agent
Sky
03.2016 - 06.2017
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