Strategic professional with expertise in logistics management and route planning. Builds strong relationships and effectively resolves issues to drive business objectives and enhance customer satisfaction. Communicates clearly and manages time efficiently to boost team performance and operational effectiveness.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Delivery Driver
Ocado
Milton Keynes, Buckinghamshire
03.2023 - 02.2026
Executed multiple deliveries within designated area, enhancing customer satisfaction by minimizing wait times.
Updated customers on delivery times courteously via phone, ensuring clear communication and managing expectations.
Provided exceptional customer service by answering inquiries, maintaining friendly demeanor, and effectively resolving complaints.
Utilized GPS technology to optimize routes, enhancing time management and efficiency.
Maintained cleanliness of vehicle in compliance with company hygiene standards for deliveries.
Conducted routine maintenance on delivery vehicle, checking fuel, tire pressures, and fluid levels.
Executed vehicle inspections, reporting mechanical and electrical issues to maintenance personnel for prompt repair.
Adhered strictly to health and safety protocols at pickup and drop-off sites by wearing required PPE.
Delivery driver
Dpd
Milton Keynes
09.2022 - 01.2023
Executed timely deliveries to customers and businesses.
Optimized delivery van loading for maximum space efficiency.
Collected parcels from customers and businesses to uphold service standards.
Picker
Culina Logistics
Milton Keynes
08.2022 - 09.2022
Operated warehouse equipment to efficiently pick and prepare orders.
Accurately packed and picked high-volume orders in fast-paced environments.
Pulled orders to meet strict productivity goals and ensure timely delivery.
Processed orders using handheld scanners with speed and precision.
Removed items from shelves or storage bins and scanned tags.
Achieved productivity targets and KPIs through effective order processing.
Ensured a tidy work environment to promote safety and efficiency in operations.
Complied with health and safety by responsibly using equipment
Wrapped and labeled products to ensure brand consistency and quality presentation.
Delivery Driver
Ocado
Milton Keynes, Buckinghamshire
11.2017 - 08.2022
Undertook multiple deliveries in a similar area to maximize efficiency and reduce customer wait times
Communicated updates on delivery times to customers courteously via phone, enhancing customer satisfaction
Provided high levels of customer service, answered questions, maintained a friendly manner and handled complaints
Used GPS technology to establish routes and find addresses, exceeding expectations for time management
Operated and maintained delivery equipment including handheld scanners and signature verification equipment
Performed routine maintenance on delivery vehicle including checking fuel, tyre pressures and fluid levels
Conducted vehicle inspections, escalating and reporting any mechanical and electrical problems to maintenance personnel for repair
Ensured all loads were suitable and secured adequately as per company policy guidelines
Upheld company policies and procedures during day-to-day duties.
Warehouse Operative/Coach
Spectrum for Arcadia/DHL
Milton Keynes
08.2015 - 10.2017
Trained new staff on operational procedures and safety practices to ensure compliance and effectiveness.
Collaborated with team members to enhance efficiency of warehouse operations.
Processed orders accurately, efficiently and within specified timeframes.
Followed standard operating procedures to ensure compliance with regulations.
Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
Followed proper safety protocols when operating machinery in the warehouse.
Analyzed team performance data to pinpoint specific areas for improvement.
Collaborated with management to align coaching practices with company goals.
Delivery Driver
Domino
Milton Keynes
06.2016 - 08.2017
Executed precise route navigation to achieve timely deliveries while adapting to traffic conditions.
Updated customers via phone and delivery app on order status to enhance satisfaction.
Interacted with customers professionally to foster positive experiences during deliveries.
Conducted vehicle checks on water, fuel, and tires prior to deliveries.
Adhered to cash and product handling procedures and policies for secure transactions.
Advanced Scaffolder
VARD Tulcea
, Romania
03.2013 - 07.2015
Interpreted blueprints and technical drawings for accurate scaffold project execution.
Installed base anchors, cross braces, ladders, and guardrails at specified heights.
Conducted daily inspections of scaffold structures, identifying and reporting damage and safety concerns to management for timely resolution.
Loaded and unloaded scaffolding materials from lorries, prioritizing safety and ensuring materials were handled correctly.
Constructed various platform types, including suspended scaffolding and temporary roofs.
Ensured compliance with health and safety regulations while fixing guard rails and safety netting.
Hoisted and lowered materials during scaffold erection and dismantling processes.
Dismantled scaffolding, ensuring preservation of all reusable materials for future projects.
Security Door Supervisor
DEDEMAN
09.2011 - 07.2012
Monitored and archived CCTV footage to ensure security compliance and incident documentation
Cooperated with security team members to strengthen area protection and safety measures
Utilized communication and relationship-building skills to foster professional client relationships, enhancing trust and collaboration
Security Agent
Alfaro Security
Tulcea
07.2010 - 09.2011
Managed safety and security of construction site with focus on traffic control and delivery coordination
Conducted regular patrols to deter unauthorized entry and enhance security of warehouse premises
Utilized Access Control Software to monitor and oversee movements of staff and contractors across premises.
Resolved conflicts in an effective, professional manner
Addressed staff inquiries while collaborating with Building Management teams to streamline communication