Lauren Smith
Chelmsford,Essex
Summary
Dynamic and results-driven professional with a strong foundation in communication and relationship-building. Demonstrates exceptional organizational, time-management, and task-prioritization skills, with a high level of attention to detail and accuracy. Proficient in Microsoft Office, with a proven ability to work independently while collaborating effectively within teams. Adaptable and emotionally intelligent, with the resilience to thrive in fast-paced, high-pressure environments.
Overview
7
7
years of professional experience
Work history
Business Manager
McDonald's
London
2025.09 - Current
- Lead day-to-day restaurant operations to ensure high standards of customer service, food quality, and cleanliness
- Managed and motivated a team of over 40 employees, including hiring, training, scheduling, and performance reviews
- Controlled profit & loss (P&L), monitored KPIs, and implemented strategies to improve staff productivity
- Ensured full compliance with health, safety, and food hygiene regulations
- Oversee inventory management, stock ordering, and supplier coordination to minimise shortages and control food cost
- Resolved customer complaints professionally to maintain brand reputation and customer loyalty
- Implemented company promotions, new initiatives, and operational improvements within the store
- Delivered staff coaching and development to develop others within their roles and to the next level
- Lead by example creating a welcoming and positive environment for all
- Assist with discipline cases for other restaurants
- Training and Development
- Customer Service Excellence
Assistant Manager
McDonald's
London
2023.12 - 2025.09
- Developing members of my own team and teams in other restaurants to the next stage of their career as Assistant Managers
- Delivering outstanding hospitality, service, and cleanliness to our customers, giving them a great experience to ensure they return
- Leading teams of 30+, keeping the McDonald's values alive
- Follow all safety and security, as well as food safety procedures, to always keep all crew and customers safe
- Complete food safety and restaurant safety audits
- Role model customer-focused behaviours always
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism
- Ensured health and safety compliance, maintaining a safe working environment for all staff members
Shift Manager
McDonald's
2019.10 - 2023.12
- Responsible for leading and managing teams of 30+ crew under fast-paced, high-pressure conditions
- Improved team morale through effective communication and feedback practices
- Ensured quality of food and customer service
- Dealt with customers' requests and complaints
- Cash and safe handling
- Trained new and experienced crew to required standards
- Oversee and report on various procedures and controls
- Assisted with Labour management costs
Admin team member
Davies Group
2019.07 - 2019.07
- Provided administration support for all claims teams.
- Referencing and sorting post.
- Categorizing and adding post to electronic files.
- Reallocating physical post items to the required claims team member.
Education
A-Levels - Business Studies, Psychology, Law
The Boswells Sixth Form
Chelmsford, Essex 2021.01 -
GCSEs - Mathematics, English Language, English Literature, Combined Science, Spanish, Geography, Business, Certificate in Digital Applications
The Boswells School
ChelmsfordSkills
- Strong communication and relationship-building skills
- Results-driven with a proactive, self-motivated approach
- Emotionally intelligent and adaptable in fast-paced environments
- Excellent organization, time management, and task-prioritisation abilities
- Effective team collaborator
- Resilient and able to perform under pressure
- Strong critical-thinking and problem-solving skills
- High attention to detail and accuracy
- Ability to work independently and show initiative
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Accomplishments
- Employee of the Year
- Shift Manager of the Quarter
- Assistant Manager of the Quarter
- Awarded a Jack Petchey award for my time working with younger students at school
References
References available upon request.
Timeline
Business Manager
McDonald's
2025.09 - Current
Assistant Manager
McDonald's
2023.12 - 2025.09
A-Levels - Business Studies, Psychology, Law
The Boswells Sixth Form
2021.01 -
Shift Manager
McDonald's
2019.10 - 2023.12
Admin team member
Davies Group
2019.07 - 2019.07
GCSEs - Mathematics, English Language, English Literature, Combined Science, Spanish, Geography, Business, Certificate in Digital Applications
The Boswells School