Lauren Louise Coen

Managed strategic partnerships across Northern and Central Europe, building trusted relationships with leading hotel groups and driving commercial growth through collaboration, negotiation and long-term partnership development.

Highlights

• Ranked 1 globally in Strategic Partnerships across a company of 3,700 employees.
• Managed a portfolio worth £13M+ annual revenue.
• Built an exclusive partnership with a previously sceptical hotel group through trust and relationship building.
• Selected to train colleagues in the USA on partnership strategy and commercial best practice.
• Worked cross-functionally with sales, marketing, revenue and operations to deliver successful commercial initiatives.

Worked closely with hotel partners to optimise commercial performance, using market insights, pricing strategies and industry trends to maximise revenue. Alongside analysing performance data, I focused on building strong supplier relationships, advising hotels on how to improve visibility and ensuring commercial opportunities were fully realised. This role strengthened my analytical mindset while reinforcing the importance of collaboration and clear communication.

Highlights

• Built strong relationships with hotel partners, helping them improve commercial performance through strategic advice and market insights.
• Negotiated promotional campaigns and commercial opportunities based on market trends and customer demand.
• Analysed performance data and competitor activity to identify growth opportunities and support commercial decision making.

Played a key role in ensuring hotel partnerships were accurately launched and maintained across the company's platforms. Working with precision and attention to detail, I coordinated new hotel launches, managed contract implementation and ensured information was delivered accurately and on time. This role taught me the importance of organisation, ownership and delivering consistently high standards.

Highlights

• Coordinated the successful onboarding of new hotel partners, ensuring contracts and property information were launched accurately and within deadlines.
• Managed multiple projects simultaneously while maintaining exceptional attention to detail in a high volume environment.
• Worked closely with internal teams to ensure a smooth launch process and consistently high operational standards.

Provided day to day support to customers, managing bookings and resolving queries with empathy, efficiency and professionalism. Working in a fast paced environment, I developed strong communication and problem solving skills while building positive relationships with both clients and suppliers. This role laid the foundations for my passion for customer experience and relationship management.

Highlights

• Delivered exceptional support across phone and email for international travel partners.

• Built positive supplier relationships while resolving complex booking issues.

• Developed the communication and relationship building skills that became the foundation of a commercial career.