Lauren Elise Akinwunmi
Uckfield,East Sussex
Summary
I am a highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. With my background, I have developed my skills in developing and maintaining documentation systems, managing calendars and preparing reports. I ensure that there is a duty of care for both Landlords and Tenants, advising and providing essential information and making sure that the rental process is as stress-free as possible through high-standard customer service practices.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Lettings Coordinator
Countrywide - Ashton Burkinshaw
Wadhurst, East Sussex
2022.02 - Current
- Monitored property market trends to accurately anticipate and meet customer demand.
- Managed customer relationships to achieve a high satisfaction rate.
- Managed multiple rental properties with outstanding planning and organisation.
- Offered bespoke advice on property value based on current market estimates.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Formulated complex tenancy agreements, liaising with third parties to prevent legal compliance issues.
- Maximised sales potential by building rapport with potential tenants through enquiries and inspections.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Answered phone calls and emails from potential and existing customers.
- Managed and rented out rental properties.
Lettings Negotiator
Countrywide - Ashton Burkinshaw
Crowborough, East Sussex
2018.08 - 2021.02
- Ensured smooth day-to-day operations in the office and going through phone and email enquiries daily.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreements.
- Maximised sales potential by building rapport with potential tenants through enquiries and inspections.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective tenants to showcase houses.
- Verified completion of legal formalities prior to closing dates.
- Answered phone calls and emails from potential and existing customers.
- Advertised properties to the general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
Apprentice Estate Agent
Countrywide - Freeman Forman
Uckfield, East Sussex
2018.04 - 2018.08
- Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Answered phone calls and emails from potential and existing customers.
- Attended necessary training and completed assessments.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Engaged in team discussions, meetings and training.
- Supported daily operations to improve outcomes.
- Followed all health and safety protocols to safeguard team and company assets.
- Shadowed senior team members to observe established processes and best practices.
Apprentice Lettings Negotiator
Countrywide - Ashton Burkinshaw
Royal Tunbridge Wells, Kent
2018.01 - 2018.04
- Arranged viewings each week.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Verified completion of legal formalities prior to closing dates.
- Answered phone calls and emails from potential and existing customers.
- Learning appliance regulations and making sure that landlords were up to date with all their legalities.
- Engaged in team discussions, meetings and training.
- Attended necessary training and completed assessments.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Finished on-the-job training within set deadlines.
- Completed related coursework on time and to high standard.
- Prioritised competing tasks and utilised precise time management to meet stringent deadlines.
- Communicated professionally across all enterprise levels to build strong rapport.
- Shadowed senior team members to observe established processes and best practices.
Customer Assistant
Tesco
Uckfield, East Sussex
2016.02 - 2018.04
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled cash and card payments with accuracy.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
Sales Assistant
Next Retail
Crawley, West Sussex
2015.10 - 2017.10
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Worked energetically to maintain efficient operations during peak trading hours.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Received and processed product returns.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained knowledge of products and features to provide recommendations to customers.
- Collaborated with sales managers to meet target quotas.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Adhered to company procedures and guidelines to maintain compliance.
- Processed returned or exchanged items and provided refunds to customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
Sales Assistant
Next Retail
Haywards Heath, West Sussex
2013.11 - 2015.07
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Worked energetically to maintain efficient operations during peak trading hours.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Received and processed product returns.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Processed returned or exchanged items and provided refunds to customers.
- Maintained knowledge of products and features to provide recommendations to customers.
Work Experience Coordinator
Working Title Films
London, City of London
2011.10 - 2011.11
- Supported team with administrative and clerical needs.
- Helped organise various meetings and events on-site.
- Followed management orders.
- Worked with accuracy and efficiency to accomplish goals.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Shadowed senior team members to observe established processes and best practices.
Education
Bachelor of Arts - Business Management
The Open University
Milton Keynes 2021.01 -
Bachelor of Arts - Television
Falmouth University
Falmouth 2014.09 - 2015.07
A-Levels - Media Studies, Film Studies, Photography
Bedes Senior School
Hailsham, East Sussex 2012.09 - 2014.06
GCSEs -
Bedes Senior School
Hailsham, East Sussex 2009.09 - 2012.06
Skills
- Property showing
- Estate administration
- Legal document preparation
- Regulatory compliance
- Marketing and advertising
- Administrative oversight
- Document management
- Scheduling and calendar management
- Staff Management
- Schedule Coordination
- Business Development
- Business administration
- Negotiation
Scuba Diving
Passed my PADI certification and became a certified Open Water Diver when I was 18 years old.
Timeline
Lettings Coordinator
Countrywide - Ashton Burkinshaw
2022.02 - Current
Bachelor of Arts - Business Management
The Open University
2021.01 -
Lettings Negotiator
Countrywide - Ashton Burkinshaw
2018.08 - 2021.02
Apprentice Estate Agent
Countrywide - Freeman Forman
2018.04 - 2018.08
Apprentice Lettings Negotiator
Countrywide - Ashton Burkinshaw
2018.01 - 2018.04
Customer Assistant
Tesco
2016.02 - 2018.04
Sales Assistant
Next Retail
2015.10 - 2017.10
Bachelor of Arts - Television
Falmouth University
2014.09 - 2015.07
Sales Assistant
Next Retail
2013.11 - 2015.07
A-Levels - Media Studies, Film Studies, Photography
Bedes Senior School
2012.09 - 2014.06
Work Experience Coordinator
Working Title Films
2011.10 - 2011.11
GCSEs -
Bedes Senior School
2009.09 - 2012.06