Laurence Marshall
Trowbridge,Wiltshire
Summary
Dynamic IT leader with extensive experience in developing and implementing innovative solutions across diverse sectors, including telecoms, housing, and charity. Proven track record in IT management, project lifecycle coordination, and technical mentoring. Expert at translating business needs into technical strategies through effective communication, budget management, and ensuring compliance with industry standards. Committed to driving efficiency and cost-saving initiatives through advanced technology solutions.
Overview
10
10
years of professional experience
Work History
Head of IT Solutions
Complete Technology Group
Milton Keynes, Buckinghamshire
11.2021 - Current
- Managed team of developers, developing workflows and processes.
- Recruited and trained system analysts, programmers and engineers.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Oversaw execution of IT projects from inception to execution.
- Led IT support for 1st, 2nd, and 3rd line software issues.
- Minimised disruptions by strategically planning and communicating scheduled downtime and management of upgrades and patching.
- Sourced new and emerging technologies to optimise information services.
- Managed technology resources within department budgets.
Systems Analyst Developer
Aster Group LTD - Housing Association
Devizes
06.2016 - 11.2021
- Developed custom applications that saved Aster significant costs annually.
- Lead Developer for ServiceNow supporting over 1500 employees.
- Enhanced and developed Microsoft Power Tools to improve efficiency and automate repetitive tasks.
- Developed functional specifications for implementing integration-related solutions.
- Modified systems to meet changing technical and operational demands.
- Wrote documentation and detailed configuration requirements for improved system development.
- Coordinated application development for multiple projects to meet scheduled deadlines.
Applications Support Analyst
Shaw Trust - Employment Charity
Bristol
05.2014 - 06.2016
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Delivered reliable, high-quality technical support to average of 500 users daily.
- Leasing with offshore development teams to schedule upgrades and Fixes ensuring requirements are met
- Working with Supply Chains and local councils
SENIOR SUPPORT TECHNICIAN
Zoopla
Frome
TECHNICAL SUPPORT ADVISOR
Virgin Media
Trowbridge
Designate Store Manager
Store 21
Trowbridge
Education
GCSEs -
The John of Gaunt School
TrowbridgeSkills
- Technical leadership
- People Management
- Effective communication
- Change Management & IT Governance
- Problem-solving
- Team building
- Software Testing & Quality Assurance
- Microsoft Intune & Device Management
- Cyber Security & Vendor Coordination
- Microsoft Power Platform (Power Apps, Power BI, Power Automate)
- HTML, JavaScript, CSS & Bootstrap, SQL
Voluntary Work
Vice Chairman , Trowbridge Wanderers Football Club. 2023 - Present
Timeline
Head of IT Solutions
Complete Technology Group
11.2021 - Current
Systems Analyst Developer
Aster Group LTD - Housing Association
06.2016 - 11.2021
Applications Support Analyst
Shaw Trust - Employment Charity
05.2014 - 06.2016
SENIOR SUPPORT TECHNICIAN
Zoopla
TECHNICAL SUPPORT ADVISOR
Virgin Media
Designate Store Manager
Store 21
GCSEs -
The John of Gaunt School
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