Laurence Henderson
Romsey,Hampshire
Summary
Organised and reliable education and client support professional with experience across school environments, tutoring, and freelance coordination work. Skilled in managing structured processes, supporting users through systems and workflows, and maintaining clear communication with staff and stakeholders.
Experienced in handling multiple priorities, resolving issues calmly under pressure, and adapting quickly to new tools and systems. Comfortable working in structured environments where accuracy, consistency, and responsiveness are important.
Seeking a help desk / IT support administrative role within an education setting, where I can support users, maintain efficient systems, and contribute to smooth day-to-day operations.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Education Professional
Goffen Music Schools
Salisbury, Wiltshire
02.2026 - Current
- Delivered structured learning and support programmes within an education setting, working with multiple users of varying ability and needs
- Supported individuals through structured processes by adapting communication and guidance to ensure clear understanding and progression
- Maintained accurate records of learner progress, feedback, and engagement in line with organisational systems and requirements
- Coordinated communication between school staff, parents, and external stakeholders to ensure timely and accurate information flow
- Managed multiple priorities including planning, delivery, reporting, and administrative deadlines across different learners and settings
- Identified barriers to engagement and provided practical solutions to support continued participation and progress
- Worked within safeguarding and operational frameworks, ensuring compliance with school policies and procedures
Freelance Musician & Project Coordinator
Self-Employed
Southampton, Hampshire
01.2014 - Current
- Coordinated live performance schedules across multiple venues, managing bookings, availability, and logistical planning end-to-end
- Acted as primary point of coordination between venues, performers, and collaborators to ensure clear communication and alignment of requirements
- Managed structured booking, scheduling, and payment processes, maintaining accurate records and operational consistency across engagements
- Delivered live events in fast-paced environments requiring rapid setup, changeovers, and real-time problem-solving to ensure continuity of service
- Identified and resolved operational issues during live delivery, maintaining performance quality and minimising disruption
- Collaborated with technical and production teams to ensure readiness, system setup, and smooth execution of events
- Adapted quickly to changing requirements and last-minute changes, maintaining organisation under pressure
Freelance Teaching & Client based projects
Self-Employed
Southampton, Hampshire
01.2014 - Current
- Delivered structured 1:1 client support sessions, adapting communication and guidance to meet individual goals and levels of understanding
- Supported clients through step-by-step learning and implementation processes, ensuring successful use of tools, equipment, and systems
- Assessed user needs and adjusted delivery approach to improve engagement, understanding, and outcomes
- Designed and implemented home recording studio setups for private clients, including equipment selection, configuration, and system workflow setup
- Provided technical guidance and troubleshooting support during setup and adoption of new systems and tools
- Translated complex technical and creative requirements into clear, practical, and usable systems for non-technical users
- Built strong client relationships through clear communication, structured support, and reliable follow-up
Peripatetic Guitar Teacher
Portsmouth Music Hub
Porstmouth, Hampshire
04.2017 - 08.2018
- Delivered structured 1:1 and small-group learning sessions across multiple school sites within Portsmouth Music Hub
- Managed schedules and delivery plans across different locations, adapting to changing timetables and operational requirements
- Worked within formal school systems and safeguarding frameworks, ensuring compliance with institutional policies and procedures
- Monitored learner progress and maintained accurate records to support reporting and continuity across sessions
- Communicated regularly with school staff, parents, and carers to ensure clear information flow and coordinated support for learners
- Adapted delivery style and communication approach to meet a wide range of user needs and abilities
- Supported consistent service delivery across multiple environments while maintaining organisation and reliability under time constraints
Education
Bachelor of Arts - Music Performance
Southampton Solent University
Southampton 09.2014 - 07.2016
Foundation Degree in Arts - Music
Kingston University
Kingston upon Thames 09.2012 - 07.2013
Skills
- Client support and user training
- Relationship management
- Software setup and process coordination
- Problem solving and workflow improvement
- Clear communication
Affiliations
- Creative music production and songwriting, with a strong interest in composing and developing original material. Keen interest in football, teamwork, and performance culture. Also interested in technology, learning new systems, and improving processes that help people work more effectively.
Timeline
Education Professional
Goffen Music Schools
02.2026 - Current
Peripatetic Guitar Teacher
Portsmouth Music Hub
04.2017 - 08.2018
Bachelor of Arts - Music Performance
Southampton Solent University
09.2014 - 07.2016
Freelance Musician & Project Coordinator
Self-Employed
01.2014 - Current
Freelance Teaching & Client based projects
Self-Employed
01.2014 - Current
Foundation Degree in Arts - Music
Kingston University
09.2012 - 07.2013