Laurence Adams
Sheffield,South Yorkshire
Summary
An enthusiastic and hardworking individual, who enjoys being part of a successful and productive team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Able to work well on own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, possesses a strong ability to perform effectively.
Overview
11
11
years of professional experience
Work History
Content Creator
Disclosure Team
Sheffield, South Yorkshire
12.2020 - Current
- Run multiple social media accounts with high volume following
- Create and host weekly video podcast on YouTube
- Engaged with customers on social media by responding to comments section, building rapport and synergy.
- Managed live virtual events to answer questions connect with followers, enhancing visibility.
- Coordinated creating and implementation of banner, video and other non-text link to promote in social media.
- Used Facebook, Instagram and Twitter to deliver compelling and engaging content, elevating brand image and positioning.
- Scheduled engaging content posts during peak hours to attract worldwide followers.
- Developed original content using social listening and independent sources.
Customer Service Advisor
Wine Rack
Sheffield, South Yorkshire
04.2015 - 10.2018
- Working in a retail environment selling wine, spirits and specialist beer
- Advise customers
- Stock take and replenish stock
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Built rapport with customers through courteous and professional communications.
Director
Fresh Whip Ltd
Sheffield, South Yorkshire
05.2014 - 06.2016
- Design products
- Manage process of produciong softgoods for retail sales
- Liase with suppliers and customers
- Negotiate with retail outlets
- Promote company using social media
- Process customer orders
Customer Advisor
Aviva
Sheffield, South Yorkshire
11.2012 - 11.2013
- Advise customers of pension products
- Update and maintain databases and spreadsheets
- Learn about pension products and services to enable better customer experience.
Education
Certificate of Higher Education - Astrophysics and Astronomy
Open University
Milton Keynes, MIKNVQ Level 3 - Communication Media
Warwickshire College
WarwickshireSkills
Brand managementBusiness administrationOperations oversightCommunication skillsMulti-tasking abilitiesCollaboration skillsAnalytical skillsComputer literateVisual product developmentGraphic arts designLog updatesData processingSoftware troubleshootingUser account setupDocumentation skillsHardware and software updatesShipping and receivingInterpersonal communicationsCustomer service orientationMicrosoft Office proficiencyAdministrative operations
Social media expert
Social media marketing
Brand development
Adobe Creative Suite
Social Media Management
Video Editing
Timeline
Content Creator
Disclosure Team
12.2020 - Current
Customer Service Advisor
Wine Rack
04.2015 - 10.2018
Director
Fresh Whip Ltd
05.2014 - 06.2016
Customer Advisor
Aviva
11.2012 - 11.2013
Certificate of Higher Education - Astrophysics and Astronomy
Open University
NVQ Level 3 - Communication Media
Warwickshire College