Lauren Wood
Hoddesdon,Hertfordshire
Summary
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Knowledgeable about finance and accounts with strong analytical and organisational skills. Able to leverage experience in budgeting, financial reporting, and compliance to support business objectives. Ready to use and develop skills in financial analysis, team leadership, and strategic planning.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Office manager
Clements Construction Limited
Enfield, Middlesex
2014.09 - 2026.03
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Organised staff holiday schedules without disrupting workflow continuity.
- Updated office policies to reflect changing business needs and regulations.
- Managed supplier relationships to secure best pricing and service delivery.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Implemented new filing systems, improving data retrieval efficiency.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Improved office efficiency by streamlining administrative procedures.
- Liaised with IT department to rectify technical issues promptly.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Maintained company records in compliance with legal requirements.
- Streamlined invoice processing procedures for smoother financial operations.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Managed database to maintain updated records and accuracy.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Established strong rapport with clients through regular communication.
- Handled financial transactions, creating and filing accurate records.
- Collaborated with suppliers to resolve any discrepancies in billing.
- Ensured prompt payment of invoices for improved supplier relations.
- Managed petty cash transactions, maintaining strict financial control.
- Conducted monthly reconciliations for accurate financial reports.
- Set up new supplier accounts with accurate payment terms and details.
- Reconciled supplier statements to achieve accounts accuracy.
- Liaised with staff to process expense claims.
- Prepared and sent out appropriate remittance advices.
- Generated account statements outlining payments and balances.
Avon representative
Avon
Waltham Abbey, Essex
2011.01 - 2011.09
- Organised product displays to attract potential buyers.
- Demonstrated products to potential customers for enhanced sales opportunities.
- Arranged home parties, resulting in a fun shopping environment.
- Kept updated with new products to provide accurate information to customers.
- Delivered ordered products personally to build strong customer connections.
- Handled customer queries promptly, leading to improved trust and rapport.
- Maintained excellent customer relations by providing prompt and courteous service.
Sales executive
Lon & Somerville Limited
Enfield, Middlesex
2007.07 - 2009.07
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Increased customer engagement by delivering high-quality product demonstrations.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Sales assistant
Enfield Timber Company
Enfield, Middlesex
2003.07 - 2007.07
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Delivered exceptional after-sales service, encouraging repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Built strong relationships with regular customers for repeat business.
Education
Office Technology & Business
Hertford Regional College
Broxbourne, Hertfordshire 2001.09 - 2003.07
GCSEs -
The John Warner School
Hoddesdon, Hertfordshire 1996.09 - 2001.07
Skills
- Excel
- General administration
- Invoicing and billing
- Administration support
- Telephone etiquette
- Xero invoicing
- Office management
- Payroll administration
- Microsoft Office
- Word processing
- Payroll processing
- Database administration
- Human resources information system
References
References available upon request.
Timeline
Office manager
Clements Construction Limited
2014.09 - 2026.03
Avon representative
Avon
2011.01 - 2011.09
Sales executive
Lon & Somerville Limited
2007.07 - 2009.07
Sales assistant
Enfield Timber Company
2003.07 - 2007.07
Office Technology & Business
Hertford Regional College
2001.09 - 2003.07
GCSEs -
The John Warner School
1996.09 - 2001.07