Lauren Williamson
Lisburn ,Antrim and Newtownabbey
Summary
A skilled professional with expertise in social media management, visual merchandising, and stock management to drive sales and enhance product visibility. Demonstrates proficiency in cash handling, POS systems, and backstock processing, ensuring efficient store operations. Proven track record of achieving sales targets through effective team collaboration and time management. Holds a basic first aid certification and is familiar with stock rotation procedures. Committed to delivering outstanding results and seeking opportunities to further develop skills in retail management.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work history
Retail worker
Primark
Lisburn , Antrim and Newtownabbey
08.2024 - Current
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Created attractive product displays that stimulated customer interest and purchases.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Consistently met personal sales goals whilst providing excellent customer service.
- Updated product labelling and pricing to reflect discounts and offers.
- Received deliveries and replenished floor stock promptly, maximising product availability for customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Utilised Stock replenishment systems to manage store inventory.
Retail worker
Primark
Lisburn, Antrim and Newtownabbey
06.2022 - 08.2024
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
Warehouse picker
Next
Nutts Corner, Antrim and Newtownabbey
11.2021 - 06.2022
- Improved warehouse efficiency by diligently maintaining a neat and organised workspace.
- Ensured timely order fulfilment through concentration on picking speed and accuracy.
- Utilised RF scanners to expedite order processing, improving overall productivity levels.
- Packaged picked items securely, reducing risk of damage during transit.
- Accurately packed and picked high-volume orders in fast-paced environments.
Cafe worker
Marks & Spencer
Lisburn , Antrim and Newtownabbey
01.2021 - 10.2021
- Assisted in inventory management for optimal stock control.
- Prepared beverages and food for customers' satisfaction.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Utilised up-selling techniques for increased revenue generation.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Rotated perishable products regularly, avoiding wastage due to spoilage.
Waitress
Crafty Hound Restaurant
Lisburn , Antrim and Newtownabbey
08.2020 - 01.2021
- Ensured smooth restaurant operation by effectively managing reservations system.
- Utilised professional communication skills to resolve customer complaints.
- Advanced team efficiency by assisting in training new waitstaff members.
- Accommodated special event needs, provided customised services for parties.
- Improved customer satisfaction by providing efficient and friendly service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Retail worker
Marks & Spencer
Lisburn, Antrim and Newtownabbey
12.2020 - 12.2020
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Operated till accurately to ensure smooth checkout process.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Performed price checks for customers with accuracy ensuring trust and credibility.
Education
Sociology and Criminology
Queen's University Belfast
Belfast 09.2022 - 02.2024
A-Levels - English Literature, Religion and Health and Social Care
Wallace High School
Lisburn, Lisburn and CastlereaghGCSEs - English Literature and Language, Mathematics, Science, Languages, Journalism, Religion, History, ICT
Wallace High School
Lisburn, Lisburn and CastlereaghFirst Aid training -
St John's Ambulance service
BelfastSocial Media training -
Primark
LisburnPathway Programme -
Primark
BelfastSkills
- Social media management knowledge to advertise product
- Stocking and visual merchandising to promote sales through displays
- Team huddle hosting
- Collaborated in teams on projects to consistently produce outstanding results
- Boosting sales in store through stock management
- Cash handling experience
- Sales target achievement
- Stock rotation procedure familiarity
- Time management expertise
- Basic first aid certification
- POS Systems
- Backstock processing
Accomplishments
Digital Technology Award received for first place in a competition based on ICT comprehension.
References
References available upon request.
Timeline
Retail worker
Primark
08.2024 - Current
Sociology and Criminology
Queen's University Belfast
09.2022 - 02.2024
Retail worker
Primark
06.2022 - 08.2024
Warehouse picker
Next
11.2021 - 06.2022
Cafe worker
Marks & Spencer
01.2021 - 10.2021
Retail worker
Marks & Spencer
12.2020 - 12.2020
Waitress
Crafty Hound Restaurant
08.2020 - 01.2021
A-Levels - English Literature, Religion and Health and Social Care
Wallace High School
GCSEs - English Literature and Language, Mathematics, Science, Languages, Journalism, Religion, History, ICT
Wallace High School
First Aid training -
St John's Ambulance service
Social Media training -
Primark
Pathway Programme -
Primark