LAUREN WILCOCK
Atherton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Operations Office Manager
Clearway Drainage Systems LTD
, Manchester
03.2024 - Current
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Improved office efficiency by streamlining administrative procedures.
- Liaised with IT department to rectify technical issues promptly.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Organised staff holiday schedules without disrupting workflow continuity.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
Home delivery driver
The Food Warehouse
Leigh, Wigan
02.2024 - 07.2025
- Followed all traffic laws to ensure safe deliveries.
- Loaded and unloaded vehicles safely for product preservation.
- Exhibited strong work ethic and punctuality maintaining job performance standards.
- Ensured timely deliveries by adhering to set routes and schedules.
- Collected signatures upon delivery completion verifying successful transaction.
- Reported any delivery issues or delays promptly to management team.
- Maintained vehicle cleanliness for a professional appearance.
- Assisted in warehouse operations when not on delivery duty.
- Operated navigation systems effectively to reach destinations promptly.
- Checked vehicle before each shift ensuring its safety and reliability.
- Made use of manual handling equipment whilst loading and unloading heavy items, ensuring personal safety.
Assistant Manager
Hollywood Bowl Group
12.2019 - 03.2024
- Leading a team of over 30 team members, Managing food and drink stock levels on the bar and kitchen
- Completing stock line checks and investing variances, following EHO standards and guidelines Cellar management, ordering to par levels
- HR and recruitment- posting jobs, holding recruitment events and interviews, intake of new starters through the induction process
- TPC Management, rotas, Holidays and payroll
- Audit compliance, cash handling, banking procedures, analyzing P&L reports to manager revenue and payroll trackers
- Day to day running of the centre responsible for guaranteeing the highest standards of sales and service in the centre and ensuring a safe and fun environment for customers and team.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Delegated tasks efficiently to maximise productivity.
- Liaised with suppliers to ensure timely deliveries.
FOODHALL SUPERVISOR
Bents Garden Centre
Glazebury
08.2019 - 12.2019
- Setting up and closing of the food hall
- Ordering stock, date rotation, taking in deliveries and booking them onto the relevant system
- Merchandising displays to promote offers.
STORE SUPERVISOR
Trespass and Nevisport Dual Outdoor Store
01.2018 - 08.2019
- Opening and closing of the store
- Delegating tasks, setting sales targets to improve IPC and ATV, Cash handling and banking procedures
- Merchandising stock and analyzing sales reports
Education
Diploma of Higher Education - APPLIED SCIENCE
LEIGH COLLEGE
09.2017 - 08/2019
GSCE -
PENWORTHAM GIRLS' HIGH SCHOOL
Preston08.2017
Skills
- Commercial awareness
- Workforce development
- Customer rapport
- Outstanding customer service
- Cash handling policies
- Alcohol law compliance
- Office coordination
- Performance Management
Certification
First Aid Trained
Full UK Driving License
Interests
In my spare time I enjoy riding my motorbike, going for hikes and traveling with my partner.
Timeline
Operations Office Manager
Clearway Drainage Systems LTD
03.2024 - Current
Home delivery driver
The Food Warehouse
02.2024 - 07.2025
Assistant Manager
Hollywood Bowl Group
12.2019 - 03.2024
FOODHALL SUPERVISOR
Bents Garden Centre
08.2019 - 12.2019
STORE SUPERVISOR
Trespass and Nevisport Dual Outdoor Store
01.2018 - 08.2019
Diploma of Higher Education - APPLIED SCIENCE
LEIGH COLLEGE
09.2017 - 08/2019
GSCE -
PENWORTHAM GIRLS' HIGH SCHOOL
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