Summary
Overview
Work history
Education
Skills
Certification
Interests
Timeline
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LAUREN WILCOCK

Atherton

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Operations Office Manager

Clearway Drainage Systems LTD
, Manchester
03.2024 - Current
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Oversaw recruitment processes, attracting top-tier talent for team expansion.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Managed database to maintain updated records and accuracy.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Improved office efficiency by streamlining administrative procedures.
  • Liaised with IT department to rectify technical issues promptly.
  • Tracked inventory levels of office supplies, preventing stock shortages.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.

Home delivery driver

The Food Warehouse
Leigh, Wigan
02.2024 - 07.2025
  • Followed all traffic laws to ensure safe deliveries.
  • Loaded and unloaded vehicles safely for product preservation.
  • Exhibited strong work ethic and punctuality maintaining job performance standards.
  • Ensured timely deliveries by adhering to set routes and schedules.
  • Collected signatures upon delivery completion verifying successful transaction.
  • Reported any delivery issues or delays promptly to management team.
  • Maintained vehicle cleanliness for a professional appearance.
  • Assisted in warehouse operations when not on delivery duty.
  • Operated navigation systems effectively to reach destinations promptly.
  • Checked vehicle before each shift ensuring its safety and reliability.
  • Made use of manual handling equipment whilst loading and unloading heavy items, ensuring personal safety.

Assistant Manager

Hollywood Bowl Group
12.2019 - 03.2024
  • Leading a team of over 30 team members, Managing food and drink stock levels on the bar and kitchen
  • Completing stock line checks and investing variances, following EHO standards and guidelines Cellar management, ordering to par levels
  • HR and recruitment- posting jobs, holding recruitment events and interviews, intake of new starters through the induction process
  • TPC Management, rotas, Holidays and payroll
  • Audit compliance, cash handling, banking procedures, analyzing P&L reports to manager revenue and payroll trackers
  • Day to day running of the centre responsible for guaranteeing the highest standards of sales and service in the centre and ensuring a safe and fun environment for customers and team.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes.
  • Delegated tasks efficiently to maximise productivity.
  • Liaised with suppliers to ensure timely deliveries.

FOODHALL SUPERVISOR

Bents Garden Centre
Glazebury
08.2019 - 12.2019
  • Setting up and closing of the food hall
  • Ordering stock, date rotation, taking in deliveries and booking them onto the relevant system
  • Merchandising displays to promote offers.

STORE SUPERVISOR

Trespass and Nevisport Dual Outdoor Store
01.2018 - 08.2019
  • Opening and closing of the store
  • Delegating tasks, setting sales targets to improve IPC and ATV, Cash handling and banking procedures
  • Merchandising stock and analyzing sales reports

Education

Diploma of Higher Education - APPLIED SCIENCE

LEIGH COLLEGE
09.2017 - 08/2019

GSCE -

PENWORTHAM GIRLS' HIGH SCHOOL
Preston
08.2017

Skills

  • Commercial awareness
  • Workforce development
  • Customer rapport
  • Outstanding customer service
  • Cash handling policies
  • Alcohol law compliance
  • Office coordination
  • Performance Management

Certification

First Aid Trained

Full UK Driving License

Interests

In my spare time I enjoy riding my motorbike, going for hikes and traveling with my partner.

Timeline

Operations Office Manager

Clearway Drainage Systems LTD
03.2024 - Current

Home delivery driver

The Food Warehouse
02.2024 - 07.2025

Assistant Manager

Hollywood Bowl Group
12.2019 - 03.2024

FOODHALL SUPERVISOR

Bents Garden Centre
08.2019 - 12.2019

STORE SUPERVISOR

Trespass and Nevisport Dual Outdoor Store
01.2018 - 08.2019

Diploma of Higher Education - APPLIED SCIENCE

LEIGH COLLEGE
09.2017 - 08/2019

GSCE -

PENWORTHAM GIRLS' HIGH SCHOOL

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LAUREN WILCOCK