Lauren West
Plymouth,Devon
Summary
Accomplished professional with a robust skill set in customer service excellence, negotiating, and management skills. Demonstrates expertise in pricing knowledge, teamwork, project management, and stock control. Adept at time management, problem solving, strategic and practical planning, and e-learning development. Possesses strong organisational skills, adaptability, work ethic, and team development capabilities. Experienced in operation planning, securing projects, technical knowledge, customer interaction, and mental health advocacy. Committed to leveraging these competencies to drive success in future roles.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Internal Sales Executive
SIG PLC
Plymouth, Devon
03.2013 - Current
- Increase customer satisfaction by proactively addressing, resolving customer queries.
- Maintain strong relationships with key accounts to ensure ongoing business.
- Generate new business opportunities through effective networking and relationship building.
- Manage extensive list of orders secured by competitive pricing and comprehensive product knowledge.
- Visiting sites / customers businesses, holding meetings to discuss new and ongoing projects.
- Hold meetings with suppliers to identify new leads, secure new price deals for stock loads.
- Assist, identify team development needs, supporting with day to day tasks of workload. Organize training, e learning days.
- Review weekly / monthly activity summary of team, focus on weekly numbers, dips, highlights.
- Oversee Personal Development reviews, set goals, targets. Reviews teams sales numbers, where we can increase sales growth.
- Communicate with warehouse, operations team to ensure stock is kept, rotated, easy to identify for picking. Oversee all deliveries are made on time and in full.
Sales Executive
Encon
Plymouth, Devon
10.2010 - 02.2013
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Managed key customers accounts meticulously, ensuring consistent delivery of service was made.
- Developed understanding of new products on the market, built relationships with suppliers.
- Organized corporate events, keeping to budgets, schedules and executing the event itself.
- Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.
Sales order Co-Ordinator
CCF
Plymouth, Devon
03.2006 - 01.2010
- Streamlined order processing procedures, enhancing overall efficiency.
- Improved customer satisfaction levels by resolving order-related queries promptly.
- Managed high volume order entry, improving data accuracy.
- Managed difficult client situations effectively ensuring minimal disruption to business operations.
- Executed administrative tasks for smoother operations.
Estate Agent
Connells
Plympton, Devon
10.2005 - 03.2006
Warranty administrator
Linde Material Handling
Hoddesdon, Hertfordshire
02.2003 - 08.2005
Education
NCFE CACHE Level 2 Certificate Mental Health - Mental Health First Aid
Learning Curve Group
Plymouth 11.2022 - 04.2023
National Diploma - Public Services
Ware College
Ware, Hertfordshire 09.1999 - 06.2001
GCSEs -
Presdales School
Ware, HertfordshireSkills
◦ Customer Service Excellence
◦ Negotiating
◦ Management Skills
◦ Pricing Knowledge
◦ Teamwork
◦ Project Management
◦ Stock Control
◦ Time Management
◦ Problem Solving
◦ Strategic and Practical Planning
◦ E Learning Development
◦ Organizational Skills
◦ Adaptability
◦ Team Development
◦ Technical Knowledge
Affiliations
- Family time, Holidays, Being outdoors, Music, Sea and Marine life, Socializing, meeting new people
Timeline
NCFE CACHE Level 2 Certificate Mental Health - Mental Health First Aid
Learning Curve Group
11.2022 - 04.2023
Internal Sales Executive
SIG PLC
03.2013 - Current
Sales Executive
Encon
10.2010 - 02.2013
Sales order Co-Ordinator
CCF
03.2006 - 01.2010
Estate Agent
Connells
10.2005 - 03.2006
Warranty administrator
Linde Material Handling
02.2003 - 08.2005
National Diploma - Public Services
Ware College
09.1999 - 06.2001
GCSEs -
Presdales School
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