Summary
Overview
Work history
Education
Skills
Timeline
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LAUREN WARD

SHEFFIELD,Yorkshire

Summary

I am a hardworking and committed person who thrives under pressure. I hold a vast variety of skills obtained from previous employment.

I am highly motivated and I work calmly, responsibly, professionally in a fast paced environment and with empathy to provide outstanding care to clients.

I am capable of using my own initiative to undertake multiple tasks at the same time, using my knowledge and experience to prioritise tasks according to their importance. I excel in self-sufficiency, enjoy taking on new challenges and am eager to learn new skills to increase my knowledge. I am more than willing to discuss ideas with colleagues, utilising their knowledge and skills to make decisions.

I take great pride in my work and have the ethos of “be the best you can be”. I always strive for excellence in my work and will always work hard to ensure that this happens. I am a big believer in teamwork and I am always trying to improve myself and my professional relationships with colleagues of all levels, in order to meet targets and deadlines. I am excellent at creating and maintaining professional working relationships over a broad range of departments.

Overview

24
24
years of professional experience
2026
2026
years of post-secondary education

Work history

Emergency Planning & Business Continuity Manager

Sherwood Forest Hospitals NHS Foundation Trust
, Nottinghamshire
02.2025 - Current
  • Provide expert advice, information and support to senior managers, clinicians and committees on matters relating to EPRR and ensure the Trust is kept informed of related national and regional strategic issues.
  • Support and contribute to the production of the Trusts EPRR Annual self-assessment, in order to demonstrate the Trust’s compliance with prescribed standards / statutory requirements. Where compliance is not achieved, develop and implement action plans, which may require adjustment, to address any highlighted vulnerabilities or gaps.
  • Work in partnership with Trust, PFI and Contracted Services, managers and staff to ensure that documented local business continuity plans are in place which dovetail and support compliance with relevant Trust Policies and arrangements.
  • Work in partnership with other category one and category two organisations to ensure that regional community plans are fully integrated with internal SFH plans and arrangements.
  • Ensure that all business continuity, major emergency and internal incident plans, policies and procedures are developed, kept up to date, implemented and appropriately communicated to staff and partner stakeholders / organisations.
  • Support other Resilience Team colleagues in the design, development and maintenance of the Resilience intranet site, as an effective resource to Trust staff.
  • Ensure that a robust process is in place for the review and updating of existing plans, ensuring that the plans are adequate in content and format and that any changes are communicated to relevant staff throughout the organisation.
  • Contribute to the production of an annual Trust Training needs analysis (TNA) covering all aspects of EPRR Training across all function and at all levels of the organisation. This will include the review of all role descriptions of key staff involved in the management of internal incidents at least annually to ensure that these remain fit for purpose and meet legislative and the defined requirements within national standards.
  • Develop, support and deliver the agreed EPRR training programme and provide regular performance / delivery reports to the Trust Resilience Assurance Committee.
  • Responsible for the evaluation of the Trust’s response to emergency situations and / or business continuity in the event of system failure (planned or unplanned)
  • Lead on the development of and implementation of new policies, plans and protocols or revise existing documents, where required. These policies, plans and protocols have implications and impact on the whole organisation and also impact on external organisations including non NHS organisations.
  • Regularly undertake research and audit of EPRR initiatives which will have an impact on departments and organisations outside of Corporate Operations and the wider Trust.
  • Responsible for developing a comprehensive and organisation driven business continuity management infrastructure to ensure that the Trust can continue to deliver critical services to predetermined levels following an incident.
  • In the event of an incident that requires the activation of the hospital’s incident coordination team, undertake the role of Tactical Support Advisor, providing support, guidance and leadership during both internal and external incident situations.
  • Following any significant incident, organise and lead a debriefing session for staff involved making note of discussion outcomes and amending policies accordingly. Ensure that any changes in policy, arrangements and training are enacted and communicated across the organisation and partner organisations.
  • Participate (as required) in the Tactical Support On-Call rota.
  • Work with other Resilience Assurance Committee (RAC) members to develop a set of Compliance Performance Indicators to use to monitor delivery and compliance with key outputs and requirements.
  • Work with RAC members to develop a three year rolling exercise training programme. This will comprise of at least one tabletop exercise per year and one full exercise in every three year cycle.
  • Maintains a professional portfolio of personal development to complement the working role, linking to the post KSF.
  • Represent the Trust on a variety of external multi – agency groups related to the Resilience function.
  • As agreed with the COO / Deputy COO, represent the Trust at a variety of exercises run by external organisations.
  • Maintain links with Regional Health Emergency Planning colleagues, through the Local Health Resilience Partnership (LHRP) and Health Emergency Planning Officer’s Group (HEPOG) and maintain close working relationships with category one and category two emergency planning officers, local authorities and organisations in order to ensure the Trust is up to date with and has a voice in local emergency preparedness planning.
  • Maintain own high standards of competence and knowledge within the field of emergency preparedness.
  • The post holder will be responsible for the Resilience Budget.
  • The post holder will be an authorised signatory within the Trust Scheme of Delegation.
  • Service the Trust Resilience Assurance Committee, undertaking the role of secretariat and minuting the meeting if necessary.
  • The post holder will be responsible for the production of reports for Trust committees and other internal / external processes as required.
  • Support Divisions, Corporate Departments and PFI contracted Service Providers in developing robust Business Continuity Plans that minimise risk and support service provision.
  • Support CQC compliance through the implementation of robust compliance systems that account for the key lines of enquiry set out within the standards.
  • Develop systems and processes that underpin and support Trust Resilience Policies and legislative compliance
  • Participate in the effective running of the Department and the shared team objectives
  • Participate in the production of the annual Resilience Assurance Report for the Trust Board
  • Provide leadership and line management to the Emergency Planning Support Officer, including undertaking appraisals and objective setting.

Emergency Planning Officer

Sheffield Teaching Hospitals
Sheffield
06.2022 - 02.2025
  • Under the direction of the Head of Organisational Resilience I work as part of the Trust wide network of Business Continuity Leads to ensure the Trust meets its statutory obligations under the Civil Contingencies Act 2004 (CCA) and complies with all relevant Emergency Preparedness Resilience and Response (EPRR) guidance for the NHS, including non statutory guidance that accompanies the CCA and also for business and resilience preparedness. I Facilitate the development and maintenance of robust departmental business continuity and emergency incident responses across the organisation. This will involve taking the lead as directed for specific areas of the Trust.
    Co-ordinate and collate departmental planning responses to provide a Trust level emergency response plan covering all reasonable foreseeable internal and external incidents including major incidents, pandemic, cyber-attack, adverse weather and site integrity issues.
    Prepare plans and progress towards appropriate levels of preparedness, ensuring that response arrangements are based on the best available evidence and guidance.
    Support work to risk assess, evaluate and audit levels of emergency preparedness and resilience with reference to statutory requirements, guidance, best practice and lessons learnt from real life incident and test scenarios.
    Ensure that the planning process, risk assessment and reviews are carried out in line with internal and external assurance and quality standards for emergency preparedness and organisational resilience to demonstrate that the relevant standards are achieved and can be appropriately evidenced.
    Maintain effective and accessible information systems to record emergency planning and business continuity data, ensuring that this is accessible in the event of an incident or issue. Information and documentation should be appropriately referenced in line with standard project management practice.
    Develop, design and deliver training on emergency planning and business continuity to staff and managers across the Trust ensuring that courses are updated to incorporate changes in local policy and external guidance and best practice.
  • Plan, coordinate and ensure delivery of a range of emergency preparedness activities including hazard identification, risk assessments and incidents.
    Undertake and lead on a range of projects relating to Business Continuity/ Emergency Planning, including the preparation of appropriate briefing papers for Trust Executive Group and Senior Management meetings.
    Make a significant contribution to the development of Trust policy in relation to emergency planning and business continuity, ensuring that procedures are updated in relation to national changes in NHS guidance and practice.
    Provide a source of knowledge and advice on the theory and practice of emergency incident response and business continuity planning.
    To attend (and Chair where required) Emergency Planning and Business Continuity meetings.
  • Support the review, maintenance and development of central emergency response arrangements including operational procedures, technical systems such as operational alerts and communication arrangements to support Trust managers and staff. Ensuring that this is carried out through close working relationships with the appropriate lead departments e.g. the Communications team, IT support services etc.
    Support the Director on Call and Major Incident Room if a major incident response is instigated.
    Under take ad hoc projects and tasks to broadly support this field of work.
    Work with other agencies to ensure that emergency planning operational and communication systems in the Trust are integrated with sub-regional or regional emergency incident management networks.

Ambulance Emergency Care Assistant

Yorkshire Ambulance Service
, Yorkshire
10.2019 - 06.2022
  • Providing emergency medical care in high pressure, threat to life situations utilising life support training
  • Supporting qualified medical staff in the clinical assessment of patients including carrying out clinical observations and procedures including 12-lead ECGs
  • Utilising the National Early Warning Score (NEWS-2) in order to determine the clinical condition and priority of patients
  • Prioritising tasks and understanding the urgency of clinically ill patients and supporting qualified staff to make decisions about patient care
  • Building and maintaining relationships with multi disciplinary teams
  • Providing support to senior staff in managing a range of patient conditions; both medical and trauma in nature in line with national policy, procedures and local clinical guidelines
  • Practising within legal and ethical boundaries
  • Exercising a duty of care at all times to all patients and their relatives
  • Emergency advanced driving
  • Working with patients of all backgrounds

Emergency Medical Dispatcher and Trainer

Yorkshire Ambulance Service
, Yorkshire
01.2017 - 10.2019
  • Training new EMDs (999 call-takers) in their new role - including Standard Operating Procedures, computer systems, international emergency medical scripts
  • Develop and deliver refresher and update training sessions to existing staff to ensure continuous improvement
  • Mentoring new EMDs during their probationary period
    Implementing written and practical assessments of new EMDs
  • Implementation and management of rotas for new members of staff
  • Being point of contact for any well-being concerns for new members of staff
  • Liaising with high-ranking managers regarding training methods, new lessons and outdated procedures in order to dictate and implement best practice
  • Writing and developing new policies and procedures
  • Working closely with the audit team and feeding call audits back to staff
  • Managing staff sickness and ensuring effective transitions for staff returning to work by arranging return to work training programs
  • Being first point of contact for members of the public calling 999
  • Being first point of call for acute hospital wards/departments requiring either an emergency or low acuity ambulance
  • Being first point of call for GP surgeries and other health care professionals requesting an ambulance for patients
  • Working strictly to policies and procedures
  • Using initiative and empathy to use the correct language when dealing with member of the public from differing diversities and backgrounds
  • Working under extreme pressure and demand and ensuring that tasks are prioritised accordingly
  • Working as a team with managers, dispatchers, quality control, auditors, trainers & clinical staff
  • Coping with emotionally distressing calls
  • Continuous personal development to increase and maintain my own knowledge of policy to engage with callers and ensure best practice

Information and Telecommunications Technician

Royal Air Force
Ministry Of Defence
10.2012 - 04.2017
  • Responsible for maintaining all air traffic control equipment including, but not limited to; Radar, Landing equipment, air traffic control computers, ground radio, system networks, deployed aircraft radar (Lockheed Tristar reconnaissance and Typhoon fighter)
  • Verbal and written reporting to senior ranking officers regarding the operational state of above equipment and potential improvements
  • Working strictly to procedure and standard operating policies
  • Holding the role of 'Duty Technician' on a rolling rota; responsible for being individually accountable for any equipment failures and responsible for the fast and efficient repairs for immediate deployment
  • Connected, Disconnected and relocated air traffic control equipment where required
  • Drive military vehicles to uphold compliance
  • Inspected, tested and repaired cable signals, replacing faulty cables, power supplies and associated equipment
  • Ensured high levels of service quality, attending training and seminars to maintain knowledge
  • Management of risk and prioritisation of tasks to ensure the best possible service

Senior Events Manager

City Limits Dance and Events Centre
Sheffield, South Yorkshire
09.2007 - 10.2012
  • Managed a team of staff for large events such as corporate events, weddings, staff functions, training for strictly come dancing (BBC)
  • Managed a team of dance and fitness instructors
  • Trusted key holder for the studio/building
  • Placed bar orders, dance wear orders for the onsite shop, uniform orders for staff and students
  • Organised the annual school showcase at Sheffield City Hall involving 200 students both adult and children
  • Wrote and implemented rotas
  • Engaged with the community by visiting schools and holding after-school dance clubs
  • Responsible for the company website redesign

Bar/Restaurant Supervisor

George and Dragon
Wentworth, South Yorkshire
09.2001 - 09.2007
  • Supervising junior staff
  • Trusted key holder for the pub
  • Trusted manager when duty manager was away from the premises
  • Responsible for maintaining equipment, placing orders, writing and implementing rotas
  • Front of house
  • Responsible for dealing with members of the public, both in person and over the phone (taking bookings etc)
  • Liaising with the kitchen staff regarding how the pub and restaurant worked together amicably

Education

Diploma of Higher Education - Health Emergency Preparedness Resilience & Response (DIPHEPRR)

United Kingdom Health Security Agency
Leeds

NVQ Level 3 - Level 3 Diploma in Ambulance Patient Care: Urgent Care Services Apprenticeship

Yorkshire Ambulance Service
Yorkshire
11.2020

NVQ Level 2 - Level 2 Certificate in Principles of Team Leading

Yorkshire Ambulance Service
Yorkshire
2019

NVQ Level 3 - Level 3 Diploma in ICT Professional competence, Systems and Principles Apprenticeship

Royal Air Force - CISCO
MOD
2015

A-Levels - AS Level

Thomas Rotherham College
Rotherham
08.2004

GCSE -

St Pius X High School
Rotherham
08.2002

Skills

  • Excellent communication skills at all levels
  • Able to make effective decisions using local/national policies
  • Able to thrive under pressure
  • Excellent at building good working relationships with colleagues, members of the public and management

Timeline

Emergency Planning & Business Continuity Manager

Sherwood Forest Hospitals NHS Foundation Trust
02.2025 - Current

Emergency Planning Officer

Sheffield Teaching Hospitals
06.2022 - 02.2025

Ambulance Emergency Care Assistant

Yorkshire Ambulance Service
10.2019 - 06.2022

Emergency Medical Dispatcher and Trainer

Yorkshire Ambulance Service
01.2017 - 10.2019

Information and Telecommunications Technician

Royal Air Force
10.2012 - 04.2017

Senior Events Manager

City Limits Dance and Events Centre
09.2007 - 10.2012

Bar/Restaurant Supervisor

George and Dragon
09.2001 - 09.2007

Diploma of Higher Education - Health Emergency Preparedness Resilience & Response (DIPHEPRR)

United Kingdom Health Security Agency

NVQ Level 3 - Level 3 Diploma in Ambulance Patient Care: Urgent Care Services Apprenticeship

Yorkshire Ambulance Service

NVQ Level 2 - Level 2 Certificate in Principles of Team Leading

Yorkshire Ambulance Service

NVQ Level 3 - Level 3 Diploma in ICT Professional competence, Systems and Principles Apprenticeship

Royal Air Force - CISCO

A-Levels - AS Level

Thomas Rotherham College

GCSE -

St Pius X High School

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LAUREN WARD