Lauren Taylor
East Kilbride,South Lanarkshire
Summary
Holds an upper second class BA (Hons) in Criminology and Sociology from Glasgow Caledonian University. Has demonstrated leadership employment in enhancing team dynamics and business outcomes. Focused on employee training and satisfaction, contributing to a motivated workforce. Equipped with practical experience to effectively manage operational demands.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Team Leader
Vue Cinemas
Hamilton, South Lanarkshire
2022.12 - 2026.01
- Provided leadership and direction for a team of 35 employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported new hires through recruitment process for thorough and successful training.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
Customer Assistant
B&Q
East Kilbride, South Lanarkshire
2020.06 - 2022.09
- Collaborated efficiently with team members to maintain smooth store operations.
- Improved customer relations by promptly addressing queries and concerns.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Worked throughout COVID-19 and ensured health and safety for both colleagues and customers.
Sales Assistant
USC
East Kilbride, South Lanarkshire
2019.11 - 2020.06
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Education
Bachelor of Arts - Criminology with Sociology
Glasgow Caledonian University
Glasgow 2022.09 - 2026.06
SQA Higher and Advanced Higher -
St Andrews And St Brides High School
East Kilbride, South Lanarkshire 2014.08 - 2020.06
Skills
Staff Management
Employee Training and Development
Staff Performance Evaluations and Disciplinary Action
Communication
Conflict Resolution
Planning and Time Management
Leadership skills
Accomplishments
Duke of Edinburgh Silver Award
References
References available upon request.
Timeline
Team Leader
Vue Cinemas
2022.12 - 2026.01
Bachelor of Arts - Criminology with Sociology
Glasgow Caledonian University
2022.09 - 2026.06
Customer Assistant
B&Q
2020.06 - 2022.09
Sales Assistant
USC
2019.11 - 2020.06
SQA Higher and Advanced Higher -
St Andrews And St Brides High School
2014.08 - 2020.06