Lauren Taylor
Houghton-le-Spring,Tyne and Wear
Summary
Experienced primary educator and subject lead with over 12 years’ experience working collaboratively with teachers, parents, and multi-agency professionals to improve outcomes for children. Seeking to transition into an early-career Product Manager role within EdTech, bringing strong user empathy, structured thinking, clear communication and experience translating complex requirements into practical, user-focused solutions. Highly motivated by evidence-informed practice and improving the professional lives of teachers. Extensive experience supporting SEND provision, working with families and multi-agency professionals, and applying evidence-informed practice within the UK education system.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Class Teacher
Barnes Infant Academy
Sunderland, Tyne and Wear
09.2012 - Current
- Deliver high-quality teaching across Nursery to Year 2, adapting approaches to meet diverse learner needs, including pupils within the SEND provision.
- Work directly within SEND settings, contributing to planning, delivery, monitoring, and review of support strategies.
- Lead PSHE across the school, translating statutory guidance and strategic priorities into clear, actionable plans for staff.
- Former English Lead, responsible for curriculum design, implementation, monitoring, and continuous improvement.
- Conduct ongoing discovery through observation, assessment data, and structured feedback from pupils, parents, and staff.
- Collaborate with parents, SEN services, safeguarding teams, health professionals, and external agencies to support pupil wellbeing and progress.
- Analyse data to evaluate impact, identify gaps, and prioritise next steps.
- Produce clear guidance, documentation, and training materials to support consistent delivery.
- Act as NEU Union Representative, serving as a key point of contact between staff and leadership, clarifying concerns and supporting resolution through structured communication.
- Active member of the school PTA, leading the organisation of school events, raising vital money towards enriching school life for pupils.
Customer Services Adviser
Tombola
Sunderland, Tyne and Wear
08.2011 - 08.2012
- Supported users via digital platforms, resolving issues efficiently and empathetically.
- Logged, tracked, and escalated recurring issues to improve customer experience and service quality.
Sales Assistant
Alliance Boots
Washington, Tyne and Wear
12.2008 - 08.2012
- Delivered customer-focused service in a regulated retail environment.
- Maintained accuracy, consistency, and attention to detail in daily operations.
Education
PGCE - Primary Education
Northumbria University
Newcastle upon Tyne 09.2011 - 07.2012
Bachelor of Arts - English Language
Northumbria University
Newcastle upon Tyne 09.2008 - 07.2011
Skills
Product & Delivery Skills
- User research and insight gathering
- Requirements definition and documentation
- Stakeholder management
- Backlog prioritisation and planning
- Acceptance criteria and quality assurance
Research, Data & Communication
- Qualitative and quantitative data analysis
- Feedback collection (users, parents, staff)
- Clear written documentation
- Training and knowledge sharing
Collaboration & Operations
- Multi-agency working
- Parent and community engagement
- Change implementation
- Issue triage and escalation
References
Cristina Robinson ( Key Stage Lead)
crobinson@barnesinfantacademy.org.uk
Liz Rolfe (Key Stage Lead)
lrolfe@barnesinfantacademy.org.uk
Timeline
Class Teacher
Barnes Infant Academy
09.2012 - Current
PGCE - Primary Education
Northumbria University
09.2011 - 07.2012
Customer Services Adviser
Tombola
08.2011 - 08.2012
Sales Assistant
Alliance Boots
12.2008 - 08.2012
Bachelor of Arts - English Language
Northumbria University
09.2008 - 07.2011