Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Lauren Swift

Codnor,Derbyshire

Summary

A dedicated professional with exceptional problem-solving and communication skills, adept at remaining calm under pressure. Demonstrates proficiency in team building and possesses extensive knowledge of Microsoft Excel, Word, Outlook, and Teams. Committed to leveraging these competencies to achieve organisational goals and drive success.

Organised and dependable Operations Support Consultant with 9 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work history

Operations Support Consultant

Clarity Business Travel
Derby
09.2016 - 06.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Dealt with 50-100 emails per day, including normal day to day queries and also assisting with Rail Bookings.

Business administrator

BT
Nottingham
10.2015 - 08.2016
  • Assisted in financial planning to increase efficiency.
  • Coordinated with different departments to streamline workflow.
  • Maintained office supplies stock, reducing downtime due to lack of materials.
  • Managed business correspondence for improved communication.
  • Organised meetings, resulting in better team coordination.
  • Handled all administrative tasks for smoother operations.
  • Consistently met deadlines through effective calendar management and workload organisation.

Garden Waste Consultant

Broxtowe Council
Broxtowe, Nottingham
09.2015 - 06.2016
  • Identified areas for improvement in corporate structure, enhancing overall efficiency.
  • Led the implementation of innovative technologies for increased productivity.
  • Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
  • Communicated with staff at all organisational levels to assess current systems.

Regional Support Consultant

Sky TV
Derby
02.2013 - 08.2015
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Planned and inputted jobs on Sky Engineers Rota
  • Assisted with customer problems and logged an engineer if needed
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed customer orders with speed and accuracy.

Education

A-Levels - Photography

Derby College
Derby
09.2010 - 06.2013

A-Levels - Science

Derby College
Derby
09.2010 - 06.2013

GCSEs - GCSE's

Aldercar Community Language College
Langley Mill, Derbyshire
09.2004 - 06.2009

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Knowledge of Microsoft Excel, Word, Outlook, Teams
  • Communication

Affiliations

  • I am currently leaning to drive, I enjoy walking, reading and I'm also practicing to do my own nails from home

References

References available upon request.

Timeline

Operations Support Consultant

Clarity Business Travel
09.2016 - 06.2025

Business administrator

BT
10.2015 - 08.2016

Garden Waste Consultant

Broxtowe Council
09.2015 - 06.2016

Regional Support Consultant

Sky TV
02.2013 - 08.2015

A-Levels - Photography

Derby College
09.2010 - 06.2013

A-Levels - Science

Derby College
09.2010 - 06.2013

GCSEs - GCSE's

Aldercar Community Language College
09.2004 - 06.2009

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Lauren Swift