Lauren Stocker
Virtual Secretary
Ely
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.I am looking for another opportunity to expand my skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Virtual Secretary
PA answer
Ely, CAM
04.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Increased customer satisfaction by resolving issues.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
Waitress
Cafe Express
March , Cambridgeshire
02.2021 - 12.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Tanning Shop
Marchamley, SHR
02.2020 - 01.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained a clean salon.
Cleaner
Julian Laffan
Parson Drove
01.2019 - 06.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Ordered new cleaning supplies for upcoming jobs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
High School Diploma - Business
Huntingdon Regional College
Hannington, HAM 09.2020 - 09.2021
Skills
Documentation and reporting
Office administration
Customer and client relations
Time management
Administrative support
Organization skills
Scheduling
Telephone skills
Mail handling
Business administration
Cash Handlingwor
Microsoft
Timeline
Virtual Secretary
PA answer
04.2022 - Current
Waitress
Cafe Express
02.2021 - 12.2021
High School Diploma - Business
Huntingdon Regional College
09.2020 - 09.2021
Receptionist
Tanning Shop
02.2020 - 01.2021
Cleaner
Julian Laffan
01.2019 - 06.2020