Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Stocker

Virtual Secretary
Ely

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.I am looking for another opportunity to expand my skills.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Virtual Secretary

PA answer
Ely, CAM
04.2022 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Increased customer satisfaction by resolving issues.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Provided callers with address, directions, company website and related information.

Waitress

Cafe Express
March , Cambridgeshire
02.2021 - 12.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.

Receptionist

Tanning Shop
Marchamley, SHR
02.2020 - 01.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Maintained a clean salon.

Cleaner

Julian Laffan
Parson Drove
01.2019 - 06.2020
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered new cleaning supplies for upcoming jobs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Education

High School Diploma - Business

Huntingdon Regional College
Hannington, HAM
09.2020 - 09.2021

Skills

Documentation and reporting

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Timeline

Virtual Secretary

PA answer
04.2022 - Current

Waitress

Cafe Express
02.2021 - 12.2021

High School Diploma - Business

Huntingdon Regional College
09.2020 - 09.2021

Receptionist

Tanning Shop
02.2020 - 01.2021

Cleaner

Julian Laffan
01.2019 - 06.2020

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Lauren StockerVirtual Secretary