Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Lauren Steel

Bristol

Summary

Three years of experience at NatWest managing customer and stakeholder relationships to optimise journey outcomes. Proven expertise in digital project management, including website updates, training resource creation, and performance analysis. Strong ability to balance multiple projects while maintaining a focus on user-friendly solutions.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

4
4
years of professional experience
46
46
years of post-secondary education

Work history

Journey Developer

NatWest
Bristol
10.2022 - Current
  • Developed and maintained a replica website to support help and support teams in resolving banking inquiries.
  • Regularly updated internal intranet pages, ensuring availability of current resources and accurate feature promotion.
  • Managed creation of hero banners and logout prompts, enhancing user engagement with relevant features.
  • Created and updated documents for performance statistics analysis across various platforms.
  • Participated in cross-functional brainstorming sessions, contributing innovative ideas for product enhancement.
  • Fostered relationships with key stakeholders to ensure successful project implementation.
  • Pioneered digital transformation initiatives through strategic project planning and execution.

Store assistant

Iceland Food Warehouse
Bristol
06.2021 - 07.2022
  • Maintained product freshness by removing expired items regularly.
  • Responded promptly to customer queries, enhancing service quality.
  • Monitored shop floor consistently to prevent theft and losses.
  • Adhered strictly to company policies by following standard operating procedures.
  • Performed accurate price checks for correct billing at till points.
  • Coordinated with team members for seamless store operations.
  • Improved product availability through efficient shelf restocking.
  • Assisted customers, ensuring a positive shopping experience.

Education

Business Administrator Level 3 - Business Administration

Institute for Apprenticeships & Technical Education
10.2022 - 03.2024

A-Levels - History

City of Bristol College
Bristol
09.2019 - 05.2021

A-Levels - Sociology

City of Bristol College
Bristol
09.2019 - 05.2022

A-Levels - Media Studies

City of Bristol College
Bristol
09.2019 - 05.2022

GCSEs - English Literature

Henbury School
09.2014 - 06.2019

GCSEs - English Language

Henbury School
09.2014 - 06.2019

GCSEs - Mathematics

Henbury School
09.2014 - 06.2019

GCSEs - Combined Science

Henbury School
09.2014 - 06.2019

GCSEs - History

Henbury School
09.2014 - 06.2019

GCSEs - Religious Studies

Henbury School
09.2014 - 06.2019

GCSEs - BTEC Sport

Henbury School
09.2014 - 06.2019

GCSEs - BTEC Health & Social Care

Henbury School
09.2014 - 06.2019

Skills

Key Skills

  • Communication & Collaboration: Strong written and verbal communication, digital collaboration, remote teamwork, cross-functional coordination
  • Leadership & Strategy: Team management, project management, negotiation, decision-making
  • Creativity & Content: Copywriting, storytelling, brand voice development, innovation in content creation
  • Problem-Solving & Adaptability: Critical thinking, data-driven problem-solving, adaptability to new tools and trends, resilience under pressure
  • Digital & Modern Skills: Digital marketing, customer experience (CX), UX/UI awareness, AI tools (ChatGPT, Copilot), A/B testing & performance tracking
  • Organization & Efficiency: Time management, multitasking, planning and prioritisation

Affiliations

  • Social Media
  • Football
  • Music

Timeline

Journey Developer

NatWest
10.2022 - Current

Business Administrator Level 3 - Business Administration

Institute for Apprenticeships & Technical Education
10.2022 - 03.2024

Store assistant

Iceland Food Warehouse
06.2021 - 07.2022

A-Levels - History

City of Bristol College
09.2019 - 05.2021

A-Levels - Sociology

City of Bristol College
09.2019 - 05.2022

A-Levels - Media Studies

City of Bristol College
09.2019 - 05.2022

GCSEs - English Literature

Henbury School
09.2014 - 06.2019

GCSEs - English Language

Henbury School
09.2014 - 06.2019

GCSEs - Mathematics

Henbury School
09.2014 - 06.2019

GCSEs - Combined Science

Henbury School
09.2014 - 06.2019

GCSEs - History

Henbury School
09.2014 - 06.2019

GCSEs - Religious Studies

Henbury School
09.2014 - 06.2019

GCSEs - BTEC Sport

Henbury School
09.2014 - 06.2019

GCSEs - BTEC Health & Social Care

Henbury School
09.2014 - 06.2019
Lauren Steel