Lauren Steel
Bristol
Summary
Three years of experience at NatWest managing customer and stakeholder relationships to optimise journey outcomes. Proven expertise in digital project management, including website updates, training resource creation, and performance analysis. Strong ability to balance multiple projects while maintaining a focus on user-friendly solutions.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
46
46
years of post-secondary education
Work history
Journey Developer
NatWest
Bristol
10.2022 - Current
- Developed and maintained a replica website to support help and support teams in resolving banking inquiries.
- Regularly updated internal intranet pages, ensuring availability of current resources and accurate feature promotion.
- Managed creation of hero banners and logout prompts, enhancing user engagement with relevant features.
- Created and updated documents for performance statistics analysis across various platforms.
- Participated in cross-functional brainstorming sessions, contributing innovative ideas for product enhancement.
- Fostered relationships with key stakeholders to ensure successful project implementation.
- Pioneered digital transformation initiatives through strategic project planning and execution.
Store assistant
Iceland Food Warehouse
Bristol
06.2021 - 07.2022
- Maintained product freshness by removing expired items regularly.
- Responded promptly to customer queries, enhancing service quality.
- Monitored shop floor consistently to prevent theft and losses.
- Adhered strictly to company policies by following standard operating procedures.
- Performed accurate price checks for correct billing at till points.
- Coordinated with team members for seamless store operations.
- Improved product availability through efficient shelf restocking.
- Assisted customers, ensuring a positive shopping experience.
Education
Business Administrator Level 3 - Business Administration
Institute for Apprenticeships & Technical Education
10.2022 - 03.2024
A-Levels - History
City of Bristol College
Bristol 09.2019 - 05.2021
A-Levels - Sociology
City of Bristol College
Bristol 09.2019 - 05.2022
A-Levels - Media Studies
City of Bristol College
Bristol 09.2019 - 05.2022
GCSEs - English Literature
Henbury School
09.2014 - 06.2019
GCSEs - English Language
Henbury School
09.2014 - 06.2019
GCSEs - Mathematics
Henbury School
09.2014 - 06.2019
GCSEs - Combined Science
Henbury School
09.2014 - 06.2019
GCSEs - History
Henbury School
09.2014 - 06.2019
GCSEs - Religious Studies
Henbury School
09.2014 - 06.2019
GCSEs - BTEC Sport
Henbury School
09.2014 - 06.2019
GCSEs - BTEC Health & Social Care
Henbury School
09.2014 - 06.2019
Skills
Key Skills
- Communication & Collaboration: Strong written and verbal communication, digital collaboration, remote teamwork, cross-functional coordination
- Leadership & Strategy: Team management, project management, negotiation, decision-making
- Creativity & Content: Copywriting, storytelling, brand voice development, innovation in content creation
- Problem-Solving & Adaptability: Critical thinking, data-driven problem-solving, adaptability to new tools and trends, resilience under pressure
- Digital & Modern Skills: Digital marketing, customer experience (CX), UX/UI awareness, AI tools (ChatGPT, Copilot), A/B testing & performance tracking
- Organization & Efficiency: Time management, multitasking, planning and prioritisation
Affiliations
- Social Media
- Football
- Music
Timeline
Journey Developer
NatWest
10.2022 - Current
Business Administrator Level 3 - Business Administration
Institute for Apprenticeships & Technical Education
10.2022 - 03.2024
Store assistant
Iceland Food Warehouse
06.2021 - 07.2022
A-Levels - History
City of Bristol College
09.2019 - 05.2021
A-Levels - Sociology
City of Bristol College
09.2019 - 05.2022
A-Levels - Media Studies
City of Bristol College
09.2019 - 05.2022
GCSEs - English Literature
Henbury School
09.2014 - 06.2019
GCSEs - English Language
Henbury School
09.2014 - 06.2019
GCSEs - Mathematics
Henbury School
09.2014 - 06.2019
GCSEs - Combined Science
Henbury School
09.2014 - 06.2019
GCSEs - History
Henbury School
09.2014 - 06.2019
GCSEs - Religious Studies
Henbury School
09.2014 - 06.2019
GCSEs - BTEC Sport
Henbury School
09.2014 - 06.2019
GCSEs - BTEC Health & Social Care
Henbury School
09.2014 - 06.2019