Lauren Snaith
Burnley
Summary
I am a motivated, customer-focused professional with experience in both Accounts Receivable and hospitality. Skilled in handling customer enquiries, processing returns, managing payments, and delivering exceptional service in fast-paced environments, I approach every interaction with a customer-first mindset. I do not hesitate to deal with customer complaints, ensuring issues are resolved calmly, efficiently, and to a high standard.
With strong communication and listening skills, I remain composed and solution-focused under pressure. I am highly organised, able to prioritise daily tasks effectively—whether managing aged work or completing requests from management.
A reliable and committed team player, I have worked consistently since leaving school, always arriving on time and willingly covering work for colleagues during sickness or holidays. I am target-driven, supportive, and maintain a positive attitude in all aspects of my work. Outside of my professional life, I have a wide range of interests, which helps me bring a well-rounded and adaptable approach to my role.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Bar manager
Park hill barn
Barrowford, Lancashire
2023.03 - Current
- Managed daily bar operations at Park Hill Barn, ensuring consistently high standards of service and customer satisfaction.
- Supervised and trained bar staff, creating efficient rotas and fostering a positive team environment.
- Oversaw stock control, ordering, and supplier communication to maintain optimal inventory levels.
- Delivered high-quality service during weddings and large private events, coordinating smoothly with venue management.
AR & Key Retail Specialist
Exertis UK
Burnley, Lancashire
2022.09 - Current
- Work collaboratively with partner companies to deliver smooth and efficient customer service, resolving issues promptly and maintaining a positive customer experience.
- Manage multiple accounts, approving product returns in line with company policy and handling all required documentation.
- Oversee the turnaround of payments and refunds, ensuring accuracy, compliance, and timely processing.
- Process large volumes of data, independently identifying and resolving discrepancies.
- Communicate clearly and professionally with customers, regularly handling phone-based enquiries, returns, and payment arrangements.
- Consistently receive positive feedback from management during 1:1 reviews for quality of service and performance.
Waitress Assistant
Sparrowhawk
Burnley, Lancashire
2023.11 - 2024.09
- Delivered friendly, efficient, face-to-face customer service in a fast-paced restaurant environment.
- Served food and drinks on the restaurant floor, ensuring a positive dining experience for all guests.
- Handled cash and card transactions accurately when processing customer bills.
- Maintained a clean and welcoming environment throughout service.
- Performed effectively under pressure during busy periods while maintaining high service standards.
- Collaborated closely with team members to ensure smooth operations and consistent customer satisfaction.
Education
A-Levels - Accountancy
Training 2000
BlackburnSkills
I personally think I have a strong set of interpersonal and professional skills that support excellent service and performance in the workplace
- I have a customer-first mindset
- I always aim to provide a positive experience through clear communication and active listening, especially when over the phone
- I work well as part of a team, supporting colleagues when needed- I am always happy to take on extra when busy / someone is on annual leave
- I am motivated to meet my monthly targets
- I set daily task goals which i aim to achieve each day, if these are not met they are a priority the next day
- I make sure task are met on deadlines
My ability to stay focused results in my delivering high-quality results, which impact my workplace
Education
other
Certification
I also have a certification in :
- Level 3 dog grooming
- Level 3 Horse care & Stable management
Hobbies
I own and care for my horse, which involves daily management, training, and riding. This hobby reflects my long-term commitment, reliability, and passion for continual learning.
Timeline
Waitress Assistant
Sparrowhawk
2023.11 - 2024.09
Bar manager
Park hill barn
2023.03 - Current
AR & Key Retail Specialist
Exertis UK
2022.09 - Current
A-Levels - Accountancy
Training 2000