Lauren Shelbourne

• Answer incoming calls, provide excellent customer service, assisting customers with sales queries and product information.
• Process sales orders accurately and efficiently using Mayne software.
• Book and coordinate deliveries with customers and suppliers.
• Handle general administration duties including managing emails and maintaining up to date records with manufacturers.
• Communicate with overseas suppliers to ensure timely stock availability and resolve order issues.
• Support wider sales team with day-to-day administrative and operational tasks
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Resolved customer queries using in-depth product and service knowledge.

• Delivered person-centred care to clients through daily visits
• Supported medication routines safely and responsibly
• Assisted with meal preparation and encouraged healthy eating
• Maintained clean and safe living environments through regular household tasks
• Built positive relationships by providing companionship and conversation
• Monitored general wellbeing and reported any concerns where necessary

This role was weekends only and part time.

• Assisted patients with general service queries. Managed incoming calls, emails, and appointment bookings efficiently.
• Handled administrative documentation and supported internal staff with daily operations.
• Alongside my administrative duties, I also acted as aPersonal Assistant to several doctors, providing efficient diary management, correspondence handling, and confidential support.
• I was additionally responsible for clinical coding, accurately recording patient information and medical data in line with NHS standards to ensure compliance and effective record management.
• Handled sensitive patient information, ensuring strict confidentiality at all times.
• Handled correspondence from patients; resolved queries swiftly.
• Provided support to families during stressful periods whilst maintaining professionalism and compassion.