Summary
Overview
Work history
Education
Skills
Timeline
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LAUREN SHEARMAN

LAUREN SHEARMAN

Bristol,GLS

Summary

Friendly, reliable, and highly adaptable professional with over 3 years of customer service experience at Tesco, now seeking a new opportunity in hospitality, reception or customer-facing roles. Known for strong communication skills, teamwork and a calm, positive attitude in fast-paced environments. Quick to learn new systems, confident with multitasking, and passionate about delivering excellent service. Brings a strong work ethic, great organisational skills, and a warm, welcoming presence.

Overview

7
7
years of professional experience

Work history

Customer assistant

Tesco
Brighton / Bristol, Brighton and Hove
01.2022 - Current
  • Delivered friendly and efficient service to hundreds of customers daily in a fast-paced retail environment
  • Assisted with stocking, organising and merchandising products to maintain an appealing store layout
  • Handled customer queries and resolved issues quickly and calmly to ensure a positive shopping experience
  • Worked collaboratively with team members to manage busy periods and keep the store running smoothly
  • Operated the till and managed cash transactions accurately
  • Trained and supported new team members to help them settle in and perform well
  • Maintained high standards of cleanliness and safety throughout the store
  • Adapted quickly to changing tasks and priorities, including last-minute shift changes and busy seasonal periods

Home Shopper

Asda
Brighton, East Sussex
01.2021 - 01.2022
  • Managed efficient order processing, packaging, distribution and tracking, ensuring prompt delivery of goods and efficient customer service
  • Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.
  • Assisted in unloading and checking deliveries, increasing backroom efficiencies
  • Facilitated on-time delivery by efficiently bagging and labelling goods in appropriate staging area.
  • Maximised customer satisfaction, suggesting suitable substitutes for dated or unavailable products.
  • Used hand-held computer device to select fresh groceries for online customers daily.
  • Worked quickly to pack orders in efficient way and minimise damage or shifting of products.
  • Picked items for customer orders with a focus on quality.
  • Helped customers on the shop floor to find relevant products

Waitress

Erbe
Rottingdean, East Sussex
08.2020 - 08.2021
  • Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen
  • Efficiently cleared and reset tables
  • Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering
  • Memorised customer food and drink orders and effectively liaised with back of house staff to deliver the order in a timely manner
  • Prepared table bill and processed cash and card payments with accuracy
  • Co-ordinated with the team, made sure the orders of each table were promptly taken and delivered as soon as they were ready
  • Paid attention to the body language of customers proactively asking if customers required refills or desert

Kitchen Assistant/Waitress

The Rottingdean Lounge Bar
Rottingdean, East Sussex
09.2018 - 03.2020
  • Supported chefs in managing food preparation and developed pleasing plating and presentation of puddings
  • Attained cleanliness and organisation of kitchen stations and storage areas
  • Cleaned tables, table settings and glassware
  • Collected glasses
  • Delivered exceptional, friendly and fast service
  • Served guests promptly to ensure food remained at proper temperatures
  • Transported all dirty tableware from dining room to dish washing area for proper cleaning
  • Followed verbal instructions from team members and acted upon them accurately and efficiently
  • Washed all items associated with the service using appropriate chemicals and equipment and removed waste in line with the agreed policy
  • Met all quality and time targets as well as hygiene and health and safety standards
  • Quick and eager to learn
  • Efficient in applying Covid 19 policies
  • Kitchen management
  • Customer service

Education

Bachelor of Arts - Digital Media

University of the West of England
Bristol
09/2022 - 05/2025

Skills

  • Excellent Communication – Clear and friendly when engaging with customers and colleagues
  • Fast Learner & Adaptable – Quick to pick up new tasks, systems, and routines
  • Customer-Focused Mindset – Always aims to create a positive, helpful experience
  • Calm Under Pressure – Keeps a level head during busy shifts or unexpected situations
  • Organised & Detail-Oriented – Keeps workspaces tidy and tasks on track
  • Team Player – Enjoys supporting the team and helping everyone succeed
  • Punctual & Reliable – Trusted to show up on time and get things done without fuss
  • Positive Attitude – Brings good energy to the workplace, even during long shifts

Timeline

Customer assistant

Tesco
01.2022 - Current

Home Shopper

Asda
01.2021 - 01.2022

Waitress

Erbe
08.2020 - 08.2021

Kitchen Assistant/Waitress

The Rottingdean Lounge Bar
09.2018 - 03.2020

Bachelor of Arts - Digital Media

University of the West of England
09/2022 - 05/2025

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LAUREN SHEARMAN