Lauren Shaw
Lowestoft
Summary
Focused assistant hotel manager with 8 years of experience in hotel operations. Proven leadership in managing accommodation facilities and driving team success. Committed to maintaining high standards of health, safety, and cash control in accordance with company policies. Continuously seeking opportunities for professional development and operational improvement.
Overview
9
9
years of professional experience
Work History
Hotel Assistant manager
Travelodge
Great Yarmouth
04.2022 - Current
- Deputized for hotel manager during absence, ensuring adherence to guidelines and policies.
- Utilized tools including Opera Cloud, NRS, iPOS, and Google Drive to enhance operations.
- Evaluated budget to maintain necessary resources for seamless hotel operations.
- Led team in achieving exceptional scores and surpassing weekly and monthly targets.
- Participated in ALM meetings to relay vital communications to team members.
F&B Champion for East Anglia
Travelodge
Great Yarmouth
01.2022 - Current
- Attended training courses for new menus and communication strategies.
- Delivered communications from area manager to bar cafe hotel managers and supervisors.
- Ensured successful setup of hotel bar cafe operations.
- Trained and developed F&B supervisor to maintain consistent standards.
- Demonstrated exemplary behavior during customer service interactions.
- Maintained impeccable personal presentation standards at all times.
Hotel Manager
Travelodge
01.2025 - 12.2025
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Planned and oversaw special events at hotel.
- Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Addressed and resolved guest complaints with empathy and efficiency, turning negative experiences into positive outcomes.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Implemented health and safety protocols to comply with regulations and protect guests and staff.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages and maintain product availability.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Analysed guest satisfaction surveys to identify areas for improvement, implementing changes to enhance the guest experience.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
Hotel Supervisor
Travelodge
Great Yarmouth
01.2020 - 01.2022
- Organised and stored paperwork, documents and computer-based information for all employees and hotel guests.
- Knowledge of working tools such as Fourth, Opera, Ipos and google drive/docs.
- Maintained stock and ordered supplies on a regular basis for the bar and kitchen.
- Recruited, trained and supervised new team members and delegated work as required.
- Updated, adjusted and managed record keeping of financial data using Audit Finance Summary daily.
Hotel Supervisor
Travelodge
Lowestoft
01.2019 - 01.2020
- Managed the compliance requirements and health and safety aspects for the hotel, team members and guests.
- Resolved escalated complaints with calm and composure, employing active listening and pragmatic problem solving skills to address customer needs and concerns.
- Led by example through appropriate behaviours during customer service interactions and an impeccable standard of personal presentation.
- Implemented rigorous performance management framework to track milestones and build capacity, including organising additional training and development opportunities to motivate and upskill staff.
- Used effective people management and organisational abilities to plan the working week with the right people in the right place.
Receptionist
Travelodge
Lowestoft
01.2018 - 01.2020
- Responsible for processing customer payments, producing invoices and receipts and balancing tills at the end of shifts.
- Provided accurate information to guests by keeping up to date with all pricing, promotion and special offers resulting in improved sales figures and customer satisfaction.
- Provided friendly, welcoming and efficient service to guests in line with Travelodge's vision and values on customer satisfaction.
- Efficiently processed guests during check-ins and check-outs.
- Resolved complaints by addressing issues swiftly and providing compensation in collaboration with housekeeping, maintenance and any other issues occurred during their stay.
Housekeeper
Travelodge
Lowestoft
01.2017 - 01.2018
- Cleaning and maintaining rooms to ensure guest satisfaction.
- Using correct and approved Travelodge standard products and equipment to carry out housekeeping tasks.
- Ensuring I worked within the correct time frame given and managing my time effectively.
- I looked presentable and kept my working area clean.
- Following laundry guidelines, using daily and weekly trackers. Rejecting linen correctly and recording it effectively.
Education
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor)
Lifetime Training
Great Yarmouth2025
Level 3 Diploma - Beauty Therapy
Great Yarmouth College
Great YarmouthLevel 2 Diploma - Beauty Therapy
Great Yarmouth College
Great YarmouthLevel 1 Diploma - Beauty Therapy
Great Yarmouth College
Great YarmouthGCSES - Maths, English, Science, History, Art
Cliff Park High School
Great YarmouthSkills
- Customer service
- Team leadership
- Staff training
- Budget evaluation
- Inventory management
- Health compliance
- Guest satisfaction
- Teamwork
- Problem solving
- Positive attitude
- Food serving
- Customer service skills
- Facility cleaning
- Customer service excellence
- Hospitality services
- Time-management
- Decision making
- Active listening
- Guest complaint handling
- Customer complaint management
- Product knowledge
- Efficient multitasking
- Food and beverage knowledge
- Attention to Detail
- Safety procedures
- Stock control
- Safety policies and procedures
- Health and Safety Compliance
References
- Wayne Coombes, CPT, wayne.coombes@travelodge.co.uk
- Ashleigh Barford, Travelodge Hotels, 07463723362, Greatyarmouth.mgr@travelodge.co.uk
Timeline
Hotel Manager
Travelodge
01.2025 - 12.2025
Hotel Assistant manager
Travelodge
04.2022 - Current
F&B Champion for East Anglia
Travelodge
01.2022 - Current
Hotel Supervisor
Travelodge
01.2020 - 01.2022
Hotel Supervisor
Travelodge
01.2019 - 01.2020
Receptionist
Travelodge
01.2018 - 01.2020
Housekeeper
Travelodge
01.2017 - 01.2018
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor)
Lifetime Training
Level 3 Diploma - Beauty Therapy
Great Yarmouth College
Level 2 Diploma - Beauty Therapy
Great Yarmouth College
Level 1 Diploma - Beauty Therapy
Great Yarmouth College
GCSES - Maths, English, Science, History, Art
Cliff Park High School