Lauren Semple

I am a committed and compassionate professional with over four years of experience across the financial, healthcare, and administrative sectors. Whether working with vulnerable patients in a care setting or advising customers on financial products, I consistently deliver with empathy, professionalism, and accuracy.

In my most recent role at Santander, I built strong rapport with customers while resolving complex queries, handling fraud prevention cases, and supporting high-stakes transactions. Colleagues and managers often praised my calm approach under pressure and my ability to turn challenging interactions into positive outcomes. I’ve also worked in healthcare, where I supported end-of-life care with sensitivity, dignity, and respect.

I bring strong interpersonal skills, excellent organisational ability, and a genuine desire to help others — whether that’s a patient in distress or a customer in need of guidance. With a Level 2 qualification in End-of-Life Care and hands-on experience across two highly regulated sectors, I’m ready to contribute meaningfully in either healthcare or financial environments.