Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lauren Roberts

Aylesbury,Buckinghamshire

Summary

An experienced professional with focus on Human Resources administration and employee relations. I have over 5 years experience working within an office/hybrid based environment as well as over 8 years customer service experience.

Am an intelligent, organised, hardworking and driven individual who is actively seeking a part time role, to maintain a work, family balance lifestyle and to progress my career.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Human Resources Assistant

DBD Distribution Ltd
Hemel Hempstead, Hertfordshire
02.2020 - 03.2025
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Facilitated internal communication.
  • Interacted professionally with clients providing excellent service at all times.
  • Aided in the resolution of employee grievances, fostering a healthier workplace culture.
  • Collaborated closely with department managers for better cross-functional communication.
  • Streamlined recruitment process for more efficient hiring.
  • Handled correspondence between departments improving internal communication.

Team Leader

Mothercare
Aylesbury, Buckinghamshire
11.2017 - 01.2020
  • Monitored sales performance, identifying areas needing improvement or attention.
  • Delivered high-quality customer care with consistent professionalism and enthusiasm.
  • Facilitated successful promotional events, enhancing brand visibility in local market.
  • Led team meetings, fostering open communication and motivation.
  • Upheld health and safety standards throughout store premises.
  • Collaborated with store manager on strategic planning to increase profitability.

Student

Oxford Brookes University
Oxford, Oxfordshire
09.2016 - 10.2017

Completed 13 months of BSc Adult Nursing degree.

Customer Service Assistant

Mothercare
Aylesbury, Buckinghamshire
03.2013 - 08.2016
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Assisted customers with product inquiries for enhanced shopping experience.

Education

Bachelor of Science - Nursing

Oxford Brookes University
Oxford
09.2016 - 10.2017

Diploma of Higher Education - Health and Social Care

Amersham and Wycombe College
Amersham
09.2014 - 08.2016

Diploma of Higher Education - Business Studies

Aylesbury College
Aylesbury, Buckinghamshire
09.2012 - 08.2014

9 GCSES - Maths, English Language, English Literature, Science, Science Additional, Business Studies,Geography

The Grange School
Aylesbury, Buckinghamshire

Skills

  • Customer service and care
  • Professional customer service
  • Motivated team player
  • Attention to Detail
  • Microsoft office suite proficiency
  • Database management
  • Organisation and prioritisation
  • Advanced typing speed
  • Virtual communication

Timeline

Human Resources Assistant

DBD Distribution Ltd
02.2020 - 03.2025

Team Leader

Mothercare
11.2017 - 01.2020

Student

Oxford Brookes University
09.2016 - 10.2017

Bachelor of Science - Nursing

Oxford Brookes University
09.2016 - 10.2017

Diploma of Higher Education - Health and Social Care

Amersham and Wycombe College
09.2014 - 08.2016

Customer Service Assistant

Mothercare
03.2013 - 08.2016

Diploma of Higher Education - Business Studies

Aylesbury College
09.2012 - 08.2014

9 GCSES - Maths, English Language, English Literature, Science, Science Additional, Business Studies,Geography

The Grange School
Lauren Roberts