Lauren Renzi

Work history

Retail - NatWest Group

Remote

02.2022 - Current

Utilising Adobe Analytics & Creative software, data analysis and agile methodologies to deliver customer-centric solutions, multimedia content for marketing materials and boosting audience interest.
Supported the delivery of the OD Limit Reduction programme - reducing balances by £547m for 657k accounts. This concludes a critical Consumer Duty repair item and ensures customers have appropriate OD limits.
Successfully launched the 'OD Cost Calculator' in the mobile app, reducing app screens from 10 to 3 and pre-questions from 5 to 1. Reached 2.2m clicks in 5 months.
'Digital First' OD experience - Following customer insight from the new calculator, launched the 'Overdraft Hub' that shows the calculator and a new 'my interest charges' page in one place. Shows real accruing interest costs based on their real OD usage, tailored to arranged and unarranged OD journeys.
Successfully identified potential business opportunities, researching and analysing market and trends data, customer insight research and net promoter scores.
Collaborating with senior stakeholders, business areas, external partners to ensure alignment, compliance, and quality.

Own Residential Properties

Sheffield

01.2017 - Current

Proven track record of successfully purchasing, letting out and selling multiple of residential properties.
Designed and developed residential projects, overseeing all stages from conception to completion, resulting in 20% - 50% increase in property value upon sale.
Collaborated with traders, engineers and contractors to ensure compliance with building codes and regulations, resulting in timely completion of projects while maintaining quality standards.

The Body Shop

Remote

12.2019 - 01.2022

Created a solid client base of 50 regular customers and assisted them through entire sales process highlighting and providing offers, bundles and incentives to ensure satisfaction.
Implemented promotional strategies for improved product visibility in the market and on social media.
Conducted market research for better understanding of industry trends.
Utilised advanced software tools to create attention-grabbing graphics for social media posts leading to higher user engagement rates. Generated compelling content for marketing materials, boosting audience interest.
This role highlighted importance for making positive impact on the world, and supporting The Body Shop's values of sustainability, diversity, and empowerment
Negotiated and closed sales to secure profitable deals and contracts.

Lombard, Trade & RBS Invoice Finance Operations

Hybrid -Rotherham

05.2017 - 02.2022

Successfully delivered 25% increase in productivity and 16 FTE saving by liaising with ActiveOps Workware to implemented cloud-based software to increase usage of digital operational planning and management. Implementation was completed in less than 12 weeks.
Completed two building exit projects, relocating all operations to more cost-effective office, reducing costs from £21 per sqft down to £13 per sqft. No interruptions to customer service and ensured there was adequate mitigation and controls in place
Experience in implementing robotic process automation (RPA), including initial business case cost-benefit analysis & UAT.
Effective risk management methodologies used to close down multiple high-profile internal risks
Provided line management to 12 analysts
Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.

Simplification & Digitisation, NatWest Group

Rotherham

05.2015 - 05.2017

Responsible for key operational developments and enhancements including resource planning, assurance testing, recruitment, insights and analytics
Supported delivery of detailed recruitment plan to recruit over 120 FTE in multitude of roles to meet key regulatory deadlines and milestones
Created local databases using Visual Basic coding to capture customer feedback on calls, enabling detailed analysis to monitor trends and future forecasting to improve and enhance customer journeys.
Designed and delivered e-signing process which reduced waste across 3 business areas, saving 11 FTE and reduction of costs by £89,000 per annum.
Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.