Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lauren Pringle

Summary

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

1
1
year of professional experience

Work history

Senior Team Member

Greggs
Glasgow
01.2023 - Current
  • Fostered positive employee relationships through communication, training and coaching.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Counting stock precisely, to ensure targets are met.
  • Opening and closing store.
  • Counting safe and preparing banking at the end of the night.
  • Set up cash drawers, verifying adequate change was available for smooth running of shift.
  • Stock orders, ensuring we have enough stock for a smooth running shift while making sure not to order too much.
  • POS checklists and ordering, making sure we have the correct POS and it is not damaged with the correct price.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Assessed food quality before serving customers to meet high-quality standards.
  • Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
  • Cashing up tills at the end of the day.
  • Reporting faulty equipment.
  • Ensuring the shop is left clean, tidy, stocked, and secure, ready for the morning team.

Team Member

Greggs
Glasgow
06.2022 - 01.2023
  • Offered exceptional customer service with strong product knowledge.
  • Warmly greeted customers and proactively reduced wait times.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Prepared and packaged orders with precise presentation skills.
  • Demonstrated proper food handling and safety standards.
  • Covered drive-thru during peak times, collecting items and packing orders correctly.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Prepared sandwiches and salads to recipe guidelines.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Took orders at counter and drive-through with clear communication and professionalism.

Education

Accounting

Glasgow Caledonian University
Glasgow
09.2021 -

Skills

  • Team supervision
  • Great communication skills
  • Customer service
  • Strong teamwork skills
  • Employee coaching and mentorship
  • Good time management
  • Stocking and replenishing

Timeline

Senior Team Member

Greggs
01.2023 - Current

Team Member

Greggs
06.2022 - 01.2023

Accounting

Glasgow Caledonian University
09.2021 -

Similar Profiles

Create profile
Lauren Pringle