Lauren Plummer
Blandford
Summary
With background in team leadership and effective communication, I bring strong ability to motivate and guide teams towards achieving goals. My problem-solving skills and adaptability ensure smooth operations and quick responses to challenges. I excel in fostering collaborative environments and maintaining high standards of customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager/ Clinica lead
Healthcare Homes
02.2025 - Current
- Managed daily operations, delegating tasks to team members to enhance team productivity and operational efficiency.
- Collaborated with the HR department on recruitment, interviewing, and selecting new team members.
- Conducted performance appraisals, offering constructive feedback and establishing clear goals to guide team development.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Monitored staff performance and developed improvement plans.
- Oversaw staff training and development, implementing targeted strategies to improve employee skills and overall performance.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Nurse
Healthcare Homes
05.2024 - 02.2025
- Administered medications and treatments to patients following prescribed healthcare plans.
- Monitored and reported symptoms or changes in patient conditions promptly to facilitate timely interventions.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Charted patient care services accurately in patient and department records to ensure continuity of care.
- Ensured safe, clean, and comfortable patient environment by adhering to infection-control policies and best practices.
- Inspected, cleaned and dressed patient wounds for optimum healing.
- Educated patients and their families on disease prevention and health maintenance practices.
- Provided emotional support to patients and their families, helping them cope with illness and recovery.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Collaborated with multidisciplinary team members to plan and implement patient care plans effectively.
- Responded promptly to emergency situations to deliver life-saving care and stabilise patients for additional treatments.
Community Nursing Sister
Dorset healthcare university trust
09.2023 - 05.2024
- I completed a secondment as Community Nursing Sister and worked part time as band 5 community staff nurse.
- Managed caseload of patients, monitoring care through regular joint visits with staff.
- Manage staff by completing 1:1s and appraisals regularly, as well as being involved in recruitment.
- Completed staff roster and managed daily staffing, addressing sickness and annual leave using bank and agency staff.
- Taught and supported staff in clinical skills and documentation, providing training where needed.
- Create a range of care plans for different care needs for each patient.
- Deal with challenging patients and/or family members.
- Resolved complaints from patients and family members through effective communication and active listening.
Community nurse
Dorset healthcare university trust
09.2021 - 05.2025
- Administered medications orally, IV, subcutaneously, IM, and topically, ensuring proper dosage and adherence to treatment protocols.
- Assess and dress wounds to avoid infection and provide protection, following health and safety standards.
- Maintained accurate and confidential written care plans, ensuring personalised care for individuals in their homes.
- Demonstrated compassionate communication skills, empathetically delivering difficult news to patients and families.
- Built positive relationships with patients and relatives, enabling clear communication pathways for optimised care continuity.
- Pursued ongoing professional development through regular training, enhancing nursing skills and maintaining high standards of care.
- Attended high volumes of patients, using exceptional planning and time management to consistently meet appointment times.
- Skills learnt within this role include: venepuncture, catheterisation (male, female and suprapubic), medication administration (IV, Subcutaneous, IM and oral), IV administration including PICC line care, syringe driver set up and management, compression bandaging and dopplers, how to fill out CHC fast tract paperwork, wound care and leg ulcer management. Completed the End of life care pathway.
Care assistance
Nurse Plus
04.2020 - 08.2021
- Delivered personal care to patients with diverse health needs, ensuring individual requirements were met.
- Assessed skin integrity by identifying pressure sores, marks, bruising, and oedema, contributing to early intervention and improved patient outcomes.
- Utilised communication skills to effectively engage with residents facing learning difficulties, mental health conditions, or capacity issues in a supportive environment.
- By understanding the different ways patients with dementia, mental health or have a learning disability communicate, either verbal or nonverbal, the most effective care can be given.
- Skills in communication also relate to other health care professionals in the way of hand over and referrals.
- Enhanced communication skills through hands-on experience, facilitating effective interactions with patients and healthcare professionals.
Education
Adult Nursing degree BSc - BSc in Adult nursing
University of Southampton
Southampton12-2021
GCSEs -
The Blandford School
06-2016
Health and Social care Level 3 -
Weymouth College
05-2018
Skills
- Compliance monitoring
- Care plan development
- Medication administration
- Proactive communication
- Outstanding customer service
- Staff development
- Audit findings implementation
- Policy implementation
Certification
- Level 3 dementia
- Completed end of life care pathway
- Completed and 'understanding usual experiences' workshop
- Mental health first aider
Timeline
Deputy Manager/ Clinica lead
Healthcare Homes
02.2025 - Current
Nurse
Healthcare Homes
05.2024 - 02.2025
Community Nursing Sister
Dorset healthcare university trust
09.2023 - 05.2024
Community nurse
Dorset healthcare university trust
09.2021 - 05.2025
Care assistance
Nurse Plus
04.2020 - 08.2021
Adult Nursing degree BSc - BSc in Adult nursing
University of Southampton
GCSEs -
The Blandford School
Health and Social care Level 3 -
Weymouth College